Hawthorn Suites By Wyndham Chandler

The Hawthorn was awesome great service from the front desk lady shawna she was a lifesaver for my Intel paperwork to get to California thank you shawna you’re the best…

I’ve stayed here many times over the past few years. It used to be a good value. But it has gone downhill badly. My most recent stay In September was horrible. The lock on my room door didn’t work. Despite several complaints at the front y desk it wasn’t fixed. So the room was basically unlocked for my entire stay.
The carpets in the hall were dirty and smelly. The food served for breakfast was inedible.
I travel to this area monthly. I won’t be staying here again.

I was more than pleased with the 5 days I spent here for my friend’s wedding this past weekend. Spring Training camps and Nascar had caused all the hotels in the Phoenix area to be sold out and this was no exception. I spoke with Sandra at the front desk about getting a room on the first floor because my elderly mother couldn’t climb the stairs right after I booked the room on Price Line. She also checked us in and was happy to accommodate, even inquiring about my mother’s impending hip surgery. Our air conditioner was not working well and maintenance was sent to check on us right away. The next morning the AC starting acting up again and the maintenance man came and did some more work on it. He also came to check in with us to see if things had cooled off. They hadn’t so he went to the front desk and had them switch our room, still keeping us on the first floor. I can’t say enough good things about that man! He went out of his way to help myself and my mother on both March 13^th and 14^th. I hope his managers know how valuable he is!
The free breakfast was the best I’ve had at a hotel. It is a hot breakfast, served buffet style. Every day there were eggs and potatoes as well as a make your own waffle station, 4 cereals, bagels, english muffins, toast and instant oatmeal. Other dishes rotated. There were pancakes, french toast and biscuits and gravy all at different times. There was also an assortment of juices as well as coffee.
On top of this the kitchenette was the best I’ve ever seen in a suite. We had a full sized refrigerator, microwave, coffee maker, stove, sink, a full set of dishes, cutlery and pots and pans as well as a dishwasher.
Other people have complained about the beds but the king sized bed my mother slept on was actually memory foam and the sofa bed I slept on in the common room was just as comfortable as any I’ve ever stayed on.
The hotel was also in a great location. Easy access to the 10 as well as lots of restaurants and shops nearby.

This place blows unfortunately I have two more nights in this dump. Do not book here putting up a tent would be better. Oh my back is killing me. The breakfast sucks the market has nothing the fitness center has two crappy machines. This is supposed to be a kitchen suite 1 large glass check that 1 medium class 1 small class and to bathroom glasses 1 towel the girl in the hall was very nice and gave me more towels. I want to go get my money back and move. Ok day 3 check out is 12 noon the key stopped working at 10. The bullshit excuse was daylight savings time Az. Doesn’t change time. The pool is closed there was a bunch of travel baseball assholes in there last night. So instead of security at night the pool needs to be shocked for two hours. If your older the toilets are potty training height so be ready to workout your knees. DON’T STAY HERE!!!

My initial reaction was 1 star. But we stayed 3 days and it was okay. Probably 1.5 to 2 stars. The furniture could use updating. The tile in the bathroom was in good shape, but the base of the vanity had some water damage. We were in building 4 first floor. Breakfast was good and the breakfast workers were diligent in keeping everything stocked. Eating area was a bit small and crowded at times. Pool was fine but only 5 ft deep. The front desk was helpful. They have a small room with two computers for guests to use and they helped me fax a document. Having two rooms with the common area for the kitchenette and couch was good. Having only bathroom for six people was not! The sofa bed was old, uncomfortable, and your feet were higher than your head. We were driven by price, location and the suite configuration so it worked for us. Not quite what I expected from Wyndham.

I’d give half a star if I could. This place sucks. No elevators, and one ice machine seven buildings away. When I approached Shawn at the front desk to cut five days off my stay, he did not even ask why I wanted to leave. Horrible customer service. I would have been happy to explain that the pubic hair I found all over the bathroom was a turn off, and hauling all my luggage up two flights of stair, s with chronic back issues was painful. This place should not be part of the Wyndham family of hotels. Definitely not up to their usual standards.

Hotel staff are horrible. Rooms are dirty. Old and not well kept. The GM Susanne is not a professional and her Hotel is a representation of that. Do Not Stay at this property. You will regret it. Stay away!

Really bad. Very very dirty carpet. Ac wouldn’t work. Door to building had problems recognizing our key. Front desk people are unprofessional idiots. If you stay here you get what you deserve. So dirty I had AMEX hold off on accepting charges. I think they even have bed bugs. Uckkk.

They charged us one night penalty for checking out early. They told me it was because of the special rate we got. Interestingly, we got charged two days later from the date we checked out.
It is the first time, we deal with something like this. We check out early at other hotels with no penalties. When I booked the room, I understood it was a flexible rate. But the manager insisted it is their policy, and we didn’t get refunded. In the confirmation, there is nothing that says that we get penalize for checking out early. I do understand that we get penalize when we don’t show up. So it doesn’t makes sense to me.
We will never use this hotel again. I didn’t want to argue with the manager. But keep this in mind when you book the hotel.

Absolutely inflexible policies requiring an unheard of $ 200 authorization for incidentals on a PREPAID 2 night Expedia reservation. Due to a late deposit at my bank, there was not $ 200 available on my card for the authorization, though it would be available in the morning following my 9pm check in. An offer to leave credit card WITH the front desk for authorization in the morning was refused. Hawthorn by Wyndham corporate was contacted who then contacted the property on my behalf and the property STILL refused to extend the courtesy 9 a morning authorization.
Principal and GM of this property is David Kim. Never again will I recommend or book with this Wyndham brand.
Reference #3 359 996 filed with Wyndham Corporate.

A two. Ok for me. Guy on sales trip, one night but my wife would be un happy. Kind of run down especially for Wyndham Cleaner would be better. Check mold on tub. Really? Can’t you afford bleach. This is Phoenix by the way.

First thing I noticed was the dingy smell when walking into side door of hotel. The whole room is out dated. Not worth the money. I’m surprised this place is in business with all the nice new choices in Chandler.

I am paying $ 113 per night. This place looks like a museum from 1980’s… Carpet is really dirty and everything is just old…
The worst part is the place smells like cigarettes everywhere… Disgusting place and recommend you to not to waste your money.

— shady people in the parking lot. one of them followed and waited till receptionist checked me in. on top of it, receptionist told my room number and length of stay loud enough. traveling as single lady did not feel safe. in this very quite hotel.
— hotel offers evening snacks on Wed and Thursday. when I checked on Wednesday, [was totally hungry with long flight]. Receptionist didn’t tell me by a single word, that i can take it.
— problem with website
— wifi: lol, super super slow on weekday.
+ breakfast was good
+ check in/​out was quick
+ room was good and clean
+ 2 tvs, 1 remote control didn’t work properly

Last Sunday my AC died and we needed a place to stay for the night since the repair guy couldnt come until Monday. So we\\I went onto
and found a 2 bedroom suite for $ 119. Since it was already 9PM, instead of booking online, I called the hotel directly to see if I could swing a better deal (they certainly werent going to sell the room to someone else at that hour).
The woman who answered the phone offered me a special price of $ 149. When I informed her that I could get $ 119 online, she agreed to match it. «but it’s already 9pm and i know you have to give
a cut, so can’t you beat it?» «I’m not allowed to do that» she answered. «OK, who is and can you get them on the phone?» I responded. I wasn’t aware that I had made a joke, but she burst out in laughter. End of story, I booked it online where I get reward points and Hawthorn has to pay the commission.
The room was clean with 2 bedrooms, a living room, bathroom, 3 TVs, etc. Free Wifi was key since I had a ton of work to do. Breakfast in the morning was the standard way overcooked scrambled eggs, sausage, biscuits, and really, really bad coffee etc (strangely no butter.). So why 2 stars? Easy … THE BEDS.
My wife, daughter, and I all awoke with hideous backaches. I was essentially completely immobilized. Fortunately, I dont live too far away and after the most painful car ride in recent memory, I was able to down a couple of Vicadin so I could actually get on with my day. With those beds, they should put a dispenser in the lobby.
Great room layout and amenities for the price, but if you value your back, STAY AWAY!

We found this place through Priceline and were pleasantly surprised. The suites were of decent size, the furniture was comfortable and the bed was terrific — an enormous king. The price was right, the service was fine, the hot tub was close, and we didn’t hear ANY other guests though the parking lot would suggest it was half-​full on a weekend in February.
Some negatives: the lighting in the kitchen was of the atrocious/​squint-​inducing fluorescent variety, and the «efficiency» fridge was anything but: while I opened it twice in our whole weekend, it ran constantly. Tsk tsk, energy-​efficiency-​wardens. Thankfully there was a door to close off the bedroom from the rest of the suite.
I’d go back though as the price is right and the location was fine. No noise from the road or neighborhood at all.