Lowe’s

Original post below. I had to return an item today and to my surprise the staff was very polite and helped me out 100% Ericka the head cashier needs to move to management. She is a pleasure to deal with and is what will make me come back.
Still 2 stars because the exact same management team is in place regarding former issue
Save yourself the hassle and go to Home Depot. Been a lowes customer for 8 years abs this store has single handled ruined their reputation with me. Poor customer service, managers are argumentative, store manger doesn’t care (wouldn’t even come talk to me) always understaffed… the list goes on and on.

Just purchased my Christmas tree there yesterday. The guys who helped us out went above and beyond! Even went so far as to shave down the trunk of the tree with a chainsaw so it would better fit our tree stand. We will be back!

This has become my main Lowe’s store even though we are probably closer to the one at Chandler Blvd and the 101. This location seems to be better stocked and the employees are friendly and helpful. Also, you really can’t beat their prices. We recently purchased a new sliding glass door. Pella has a showroom in Tempe and we also got a quote from them. Surprisingly, it was about half the cost to get the exact same door thru Lowes rather than direct from the manufacturer. They took care of installation as well. We were very pleased.
I also love the fact that Lowes has created their own free version of Angie’s List called
. I have had pretty good luck using it to find contractors recently.

This store has some of the rudest employees of any store I’ve ever patronized. Even if you ask them a simple question like whether or not they have something in stock, and they act like you are being an immense burden. It’s a shame because the store itself is quite nice. Management needs to do a complete overhaul and teach their employees some customer service skills.

I can never find anyone to help me at this store. When I look and look to finally get someone, they never know how to help me. Totally worthless. I’ve had much better luck getting help from the Home Depot at Warner and Kyrene plus the employees are actually knowledgeable. By the way, when I was at Lowes today, I’m told that both the Mill person and the cabinet person I wanted to meet didn’t come in for work until 10am. Don’t most contractors need items early in the morning, why the heck don’t they have people working when the store is open?

Great selection offset by their terrible customer service.
I’ve been here a few times, usually to pick up some small thing or another. The first time, I was looking for a digital caliper and a very small allen wrench. I had to track down three employees before one knew how to look for it in the computer. One actually took me back to the aisle I was in, and said «Huh, it’s not here.» Ya think?!
After the last time I went in, I won’t be back. When I found the hardware employee (an older gentleman) and explained what I was looking for, he laughed at me and said he couldn’t help. Several other employees walked by, none of them particularly concerned about anything. One was even holding his vest instead of wearing it.
Go to ACE instead.

Good store. A lot better then Home Depot in my opinion. Much more helpful people and that makes all the difference. Ok prices, nice plants selection, clearance sales often. What else can one say? Its a home improvement store.
If in doubt, go there and ask questions and look around. If you have a handy friend then bring along. I usually do not walk away unhappy from there.
«I like»
Eugene