Ronald I. Jones Pediatrics

If you appreciate pediatricians that don’t consider a parent’s feelings in the medical care of their child, then this is the place for you! We had to change our pediatrician due to an insurance change at the beginning of the year. This office made our four-​month wellness appointment for today (Feb 5, 2016) knowing that it was our intention to follow an alternative vaccination schedule for our baby.
On arriving for the appointment, the receptionist — who did not greet us and was rude throughout our short stay — asked for our vaccination card. We advised we didn’t have it with us since we didn’t intend on having our baby vaccinated this appointment. She told us that they don’t accept new patients that don’t follow the regular vaccine schedule, and that this has been their office policy for «a while.» My husband advised her that we told them of our intentions when we made the appointment and someone in their office made it anyway. She had the insurance person come out to talk to us, who told us the same thing (thanks for finding a solution to the problem, folks). I began to weep, thinking my baby would go without care for another who-​knows-​how-​long, until we could find another pediatrician with an opening.
Our time was completely wasted, and beyond that, our sweet little baby has missed his four-​month appointment, which was very important since at his second month appointment we had to start supplementing his food because he hadn’t been gaining enough weight. If they truly cared about children, they would take the time to discuss our concerns about not following a prescribed one-​size-​fits-​all vaccination schedule that is not without side affects (and some with very dangerous ones). I’m truly disappointed with this mentality, and feel upset as a parent who is trying to do the very best for my baby. At least I know this about these pediatricians now, and I’ll be happy to move on to another practice where my views will not be ignored, my time will not be wasted, and, most importantly, my baby will get individualized care for his needs, not care that is given just because some government agency has decided that there is only one way to vaccinate our children. I have zero respect or time for this mentality. These «providers» are a disgrace to the medical community.

My first Ped was very uh. After my daughter’s first visit I actively started looking for a new one. I interviewed a couple of doctors but immediately upon meeting Dr Jones I felt at ease and completely relieved to know I found our Ped. My daughter just celebrated her 10^th birthday and she loves Dr Jones and Dr Jafri. When I had my son it was wonderful to know exactly who his Ped was going to be. Dr Jafri circumcised him in the office and it was very simple. My son has never been upset to go the the doctor and doesn’t even complain about shots. The nurses are so quick neither child cries. We love both Dr Jones and Dr Jafri. I appreciate how they will talk to my kids like adults and even speak to them in the hallways. I can’t say enough about this office!

Having switched to this office a few months after our daughter’s birth, I can say now as she turns 11 months that I am so happy we made the change.
The office staff is friendly, the nurses are nice and gentle with the little ones. Something that is very important to me with a newborn was proper well and sick child waiting areas. At this office they aren’t just different sections of the same room, they are two rooms with no chance for kids to mingle about. There’s a pretty fish tank to look at and they have TV’s in the rooms so that if their favorite movie is playing in the waiting room, they can finish watching and not be worried about their visit.
I have met both of the doctors, and a nurse practitioner, and I felt like they always took the time to make sure I had my questions answered. I have never felt rushed.
It would be 5 stars, but on a few occasions they have had considerable wait times, my only complaint would be that they don’t update a board that shows where each provider is on schedule.

Called to make an appt. after telling the receptionist what was going on with my newborn, she cut me off asked what insurance I have. I have two, one they don’t accept and she said they couldn’t see us and ended the call. Wasn’t nice or sincere and made it seem the office only cared about their reimbursements. Yes I understand it is still a place of business but not only did you website say you accept both insurances but you sill accept one! Happy it didn’t work out

We have moved 2 places in the valley since moving to Phoenix when I was 6 months pregnant. I went through like 5 pediatricians due to our first pedi (who we loved) moving and then the others were sub par and very rushed and felt cold with us and our child. Per numerous FB group page recommendations we switched to Dr. jones’s office. He has been our favorite by far! An amazing friendly and caring doctor. You actually feel like a person and not just another appointment. He was so helpful even in the event of a possible learning delay in our son. I have also seen the other doctor at his prentice Dr. Jafri and she is just as amazing! We had a reoccurring ear infection after a vacation to the mountains and she waved the co-​pay for our follow up. Great office!!!

Dr. Jones is really an amazing doctor, and the one experience I have had with Dr. Jafri tells me she is awesome, too. I also really like the other medical staff members (nurses, etc). The front desk gals are not overly friendly, but they aren’t bad. This is a small practice and with it you get all the benefits of a small practice. You get to see YOUR doctor, rather than being shuffled around. They know you as a person, not a number. They give you as much time as you need without rushing you. As much as lies in their experience, they will help you think outside the box and be creative with solutions.
Dr. Jones recognizes that his role is to help and coach the parent, not BE the parent, so he offers a lot of latitude when discussing things like breast-​feeding, sleeping, potty training, vaccinations, antibiotics, etc. He wants to make sure you as the parent have the information you need to make the right decision for your child and family and if your choices fall outside the «norm,» as long as they are safe, he doesn’t force-​feed you a one-​size fits all approach. For example, I breastfed my son until after 2 years old. Dr. Jones made one comment at his one year check up that it would be ok to stop and give him cow’s milk. I said I wanted to continue nursing. He said ok, asked me if I had any questions, and that was the end of it. He never pressured me to stop just because the cultural norm or general practice in AAP is to stop. As long as the parent is well educated on the subject and making a safe choice, Dr. Jones is supportive. My previous pediatrician was never supportive of any choice other than his own.
The trade off is that because they’re a small staff, they can only do so much. This office doesn’t offer the late or weekend hours for visits. The time between arrival and seeing the doctor is usually pretty long. Well checkups, if you want them with the doctor and not the PNP, have to be scheduled weeks in advance. The after-​hours consult line is outsourced to a third party. The amount of hospitals where he has privileges is small.
As long as your recognize those things and go in with a good attitude, this is a great office for you if what you want is the individualized attention and care that comes with a small practice. If you want a big-​office experience with all the extra bells and whistles, this isn’t the place for you.

Dr Jones was highly recommended to me by many of my patients. Him and his staff are excellent, totally living up to the reputation in the community! The office flow was prompt, wait time minimal, and Dr Jones interacted beautifully with my 11yo. He provided great recommendations and addressed my specific concerns. This will be our pediatrician for the next 7 years!