T-Mobile

Recently went in because of crappy service from a previous company, Xavier was very helpful informative and hooked me up with an awesome plan. I would recommend everyone who’s looking for good customer service with (in my opinion) reasonable prices go to this T-​mobile store

Rudy went above and beyond. He turned a frustrated customer into a happy customer. When the ‘solution’ didn’t make any sense and would have made me jump through a bunch of hoops, he went the extra step. After making a quick phone call he was able to offer a different solution to make it easier for everyone.

I came in to this store after having one of the worst weeks. Phone stolen. Bank card stolen. Fraudulent charges to my account. Yep. One of those. I couldn’t have been very pleasant. Dan assisted me and helped me figure out what I needed and made some great suggestions for options I could use. I made the mistake of stopping in on my lunch though and unfortunately that didn’t lend enough time to complete everything. I returned after work around 6:30-waaaay too busy. The next time I came in was on my day off and Ricardo helped me pick up where I left off. There were a couple really grumpy impatient people complaining about the wait and he was very friendly towards them. They found me a used Galaxy S5 at another store and the manager drove over to that store FOR me to pick it up and bring it back. I was perfectly willing to drive on my own but that apparently is a service they offer so I didn’t have to use my own gas. The process was long yes, but I’ve never been into a cell phone store that didn’t have a long wait. Overall, I got what I needed and will be saving money every month. Can’t beat that and great service goes a long way with me!

HUGO is a complete idiot. They have a $ 35 plan which he knew nothing about, had to call his manager then instead of listening to what I wanted proceeded to talk his way right out of a customer. Prior to that he told me my phone was broken because the battery was dead, I charged it and he was astonished that it worked. He then told me it wasn’t comparable With TMobiles system. It’s a Tmobile phone but sure you idiot, you don’t even know how to charge it let alone what’s comparable with what! Idiot. My advice? Use another store or carrier all together. As for you Tim the manager? FIRE HUGO, as I said… He’s an idiot.

Well, I broke my Galaxy SIII which I purchased from Costco along with the SquareTrade warrenty. SquareTrade didnt have any SIII’s in stock so they sent me a check to purchase the phone outright in which I had to go into a corporate store. So I go in to buy it… mind you I have 5 lines. The guy tells me that if I migrate two of the lines I had that were still on contract ($ 400 total), that my bill would drop $ 100/​mo. Also, I would have to pay in full for my new phone. That was fine. I had to pay $ 180 that day and the bill would be $ 20/​mo more. I would still be saving $ 80/​mo. I paid $ 550 that day… well I got my bill and its $ 690. I took it into the store and the sales guy said it would be adjusted… another bill came. NOT ADJUSTED. So I called and apparently what he wrote on the paper to demonstrate my payments was WRONG! DONT LET THEM SWINDLE YOU!!! I now have to pay that in full by tomorrow or my 5 lies will be shut off. I am no longer under contract… been a loyal T-​Moile customer for 10 years… I think its about time I switch.

I went into this particular store because of the location, and because it is a corporate store versus an authorized reseller. I had some technical issues with my phone that needed to be addressed as I use it for business. I walked in the door, and I didn’t mind waiting a little bit but 45 MINUTES was over my limit and I was really having a hard time not losing my patience and walking out of the store. However, I went there with a problem that needed to be addressed NOW so I didn’t have much of a choice. Once it was my turn, the young lady who assisted me was very apologetic about the wait time and did NOT rush me in answering questions or ordering me a new phone. As a matter of fact, I was told that because it was after a certain time, I would get my new phone on Thursday, so I was pleasantly surprised when it came in the mail today (a day earlier then anticipated).
If there happens to be someone in management viewing these reviews, please schedule more staff in the evenings, These two girls working were SLAMMED and STRESSED because of the volume of customers and you lost customers because they walked out because of the time, not because the staff wasn’t doing their job.

Always great service with any of my tmobile issues.

The customer service here could be 100% better but then again not much around here is anywhere near the greatness of texas customer service! Was not greeted when walking in and waiting for about 25 minutes!

This has been my go to T-​Mobile location since moving to Arizona. It is a «real» T-​Mobile store unlike all the «T-​Mobile Light» stores that have popped up over the last year. They aren’t worth bothering with because they can’t do many of the things that a «real» store can, they are pretty much just authorized resellers operating under the T-​Mobile marquee.
I always seem to get waited on fairly promptly even when they are slammed and the staff is pretty good at multitasking.
They have provided in-​store tech support on several occasions and got my phone warranty replacement underway in short order.