The UPS Store

I love this place! Customer service is their specialty. I am either faxing, copying or sending documents to them via email on a daily basis. The employees are on top of everything and value every customer. I won’t go anywhere else for my printing needs.

Paid 90 bucks for next day delivery. Was in a hurry. Was guaranteed next day by end of day. The dick head in the store guaranteed the time. Oh yes sir. I should have paid more attention. The previous owners and employees had the courtesy to not let someone over pay for some impossible shit. Long time customer gone

If you care anything about the items you’re trying to ship or receive you shouldn’t use this UPS location. They lost a very expensive package of mine and offered NO HELP in tracking down the package or offering any sort of empathy for my situation. After going in to the location once and calling several times to see if there were any leads on the package. The person who I spoke to on the phone Josh had a major attitude problem from the minute this moron got on the phone. He ended up hanging up on me, definitely one of the most unprofessional thing for a company can do to a paying customer. but conveniently I live across the street so I drove down to the location and we got into a huge shouting match in front of a half a dozen people just watching. The manager ended up telling him to go into the back because he looked like he was about to burst into tears. This location is run by foreigners who can barely speak english. it’s been nearly 2 weeks and I still can’t get any answers. If you ship your here you must be desperate.

Utsav, has helped me with some ridiculously specific re-​packing and return instruction from a diploma frame company.
Thanks you for your wonderful help Utsav!

A nice man helped me to ship three books to my cousin for her baby shower. He helped me pack it and to get there in time. The books arrived in perfict condition and in plenty of time. Thanks for your help and making it easy.

Very friendly staffs. Speedy service and it is right around the corner from a supermarket. Love it!

Be careful here when shipping stuff. Guy must have thought I was clueless. I had two large items I needed to ship. I have shipped many items over the years, so I had a pretty good idea what it would be. Needless to say I left there and went to Fed-​Ex and it was $ 75 cheaper. I had same Ins. added, etc.

Had something shipped here a few weeks back the employee who took the info wrote a completely different address so our item was sent to the wrong location. I thought well I at least got insurance so if it’s lost I can file a claim. Supposedly that’s what we thought we did then after two weeks called to see what the claim status was and the person that looked into was saying we couldn’t file a claim because we used ground shipping and that doesn’t fall under their guaranteed shipping policy. At this point I’m very upset because of all the time wasted. The guy had the nerve to tell me I need to be patient and work with him… really!!! It’s not like we shipped a 20 – 50 dollar item we shipped an item worth 700 dollars and I need to be patient!!! Well thanks to whoever got a hold of our item because they did the good deed of shipping it to where it was suppose to go not because this store made an effort to fix the issue in a timely manner. They did refund us the shipping cost for the inconvenience which is the only reason they get 2 stars. Never again will I use the services of UPS for my shipping needs I will stick with fedex

I love coming here! The employee and manager are Sooo helpful and nice. I never have a bad day with them. They package your things like if it’s their own stuff they are shipping out. This manager derserves 10 stars. He offered to help me take my things out of my car. Like, who does that?
Great guy, great service, I’ll always will come here!

I gave 5 based on bad experience in other UPS store. Dropped off an apple repair here on ⁵⁄₁₂ afternoon. The young man was energetic, friendly and took care of me and other customers. The package was shipped as planned. Awesome!

Their UPS upcharge is the highest I have scene. They charge almost double the normal UPS rate. Other UPS Stores upcharge is a lot less.

Just dropped off a pre-​paid label package. A young lady was on duty. Very cheerful. This was a dead-​easy transaction. Drop off package, get receipt. Other than having to wait in line (there was one person ahead of me), it was quick and easy.

The map picture for this one is incorrect. This location is actually at Alma School and Germann, in the Fry’s plaza. I’ll give a place 3 strikes before I say something heavily negative, and this is it for this joint. One employee, Jim, has ruined it for me. I don’t know if he’s just an old school chauvinist, or if he’s deeply insecure and mean-​spirited, but he’s waited on me 3 times. Every time condescending and rude. And the last time I was so irritated, I just wanted to get out of there and when I got to the car I realized he didn’t give me my change. It was only a nickel, so no big deal. I hope he can use that towards a customer service class.
If he’s not there, it’s fine and I like all the services that The UPS Store offers. I used to travel all over the country for a company who has a corporate account with them and I would always get A+ service no matter where I went. In the future I will use a different location.

Very friendly staff, who often accommodates this box holder, because I’m forever forgetting my key. They also make keys. Love this place.