Alterra

I just this company for my home. I don’t know what type of medicine they used because after first time used medicine my one tree died. I called them, but their attitude don’t care. They said they used 2^nd time. But I did not see them and they don’t call me that they are coming for treatment. I am highly suggesting to all the expecting client not to use this company for home or business for pest control. Whatever they are writing their documents, all just fake. I think they come on first time only not other time that they are promised, CAUTION!!! i. I hope everyone think about this company 1000 times before you choose it. I can’t believe that’s the way they want to make money. I am extremely disappointed with this company. Stay away from this type of intensional cheating.

Trevin D. Came out to our house to take care of some business. He was very knowledgeable about the the issues we were having. He did a detailed and hopefully he has the issue under control. He walked around our property and informed me of what attracts certain insects and bugs. If you are looking for quality pest control call Angela in the office and let her know. She will take care of you.
Again I am hoping this gets our issue under control
Moe K

Connor Brennan came to our house today for an initial treatment and I was very impressed by his care/​listening to our concerns and explanation about the chemicals and how they worked. Our primary concern is house centipedes which he placed a few glue boards down and said they would go to them. Now let’s hope that the things he did will take care of the bugs!
Robert E

Rude door-​to-​door salesmen who try to argue with you that they can ring your doorbell at 8pm aren’t the best face for your business, Alterra. I realize that the ‘no solicitors’ sign isn’t legally binding, but do you honestly think coming to a house with that sign twice in one hour, then arguing with the person who answers the door, is a good way to drum up business? Good luck with that, folks.

Jose Argueta was polite and respectful. He came out and helped pushed the bugs aqay. I even had an ant trail in my front door and he helped get rid of that too. Time will tell on how effective this is, but if I can BBQ without gnats bothering me, it will be a big win.

Great service, very professional. .
I signed up today for the services and it was quick and efficient
Great work by Trevin D

Very fair prices. Excellent service. My tech, J. Argueta was as good as they get. I’ll be sticking with them.

Full disclosure– I have not used Alterra’s services. And guess what? I never will after the extremely rude and condescending attitude I got from one of their salespeople. This person rang my doorbell at dinner time. I was busy, so I didn’t answer. However, after persistent knocking, I had no choice but to answer. After assuring this person that we had our pest control needs taken care of, he asked which company we used, and I told him I really don’t know, my parents handle all of that. He then asked if my parents were the homeowners, and I said yes. He then says, «do you think you could run and find them, so I can ask them about their pest control?» I’m sorry, but at 38 years old, I DO NOT appreciate being told to find my parents. I told him that I do not need to get them, and slammed the door. If I had my own personal roach motel going on in my house, I would never call Alterra. You guys need serious training in customer service.

C. Vaouli and H. Rodriguez arrived exactly when they said they would, even though I was running late away from home… they waited 10 minutes for me to get home, and thoroughly went over what products were going to be used when they sprayed and answered all my questions. They put footies on when they came inside the house and were very efficient! –Stephen and Teresa J.

Switched from another company and so far so good. The salesperson John was friendly and professional. The technician, C. Vaouli completed our initial treatment yesterday. He was very thorough and professional. Both were knowledgeable and a joy to talk to. The price is cheaper than the other company and they provide more services. Was happy to hear that they can help with the tick problem in my back yard!

So far, so good. Connor B. completed our initial treatment today. He was punctual and very friendly. He took the time to walk the property with me to see where the «problem» spots are located. I have not had to deal with customer service, so I cannot comment on that aspect. The sales rep that convinced me to try this company was very courteous, although I typically prefer not to deal with solicitors. I’d rather of had a flyer or something in my mailbox.

Just signed up with Alterra Pest control. Had initial treatment today, the service pros: Jose A. and Conner B. Did a good job. They were thorough and listens to our needs and took care of all the request we had. Very pleased with the gracious attitude and friendly service by the service providers. Also the person signing up the initial Agreement, Michael O., was very patient, nice and friendly. He did not use any pressure tactics and also listened to our needs to make sure we were taken care of. I commend the company on their training program, all employees are friendly, patient, listen and take care of the customers need, with no pressure or fear tactics!

Entering the second year of Alterra service (ants, spiders). Now that I work from my home office, I got to actually meet Mike B. and Conner B. today. I was able to point out areas of concern and they were able to adjust the treatment. They offered to treat inside and also provided me with some tips for providing additional protection on the inside. If I see issues inside then I’ll give them a call to do treat any problems areas inside if they appear this year. This is the first time having a pest management service so I have been watching the results carefully. I usually did it myself with varying results that depended on my diligence. And that is some of the benefits of having a service: Timing and diligence.

I’m not sure how effective these guys are. Was on a contract and noticed an infestation issue and called it in. They came out and «took care of it.»
I had to call another company to address it, so had to ding. They are diligent and persistent about their sales and payment. Not quite Ballys, but they are in the neighborhood.

Had Alterra do our pest control several times! The gentleman came to our house the other day and o told him that we cancelled it. He said ok thanks and left. Then returned to my house later when my fiancé was home and said. «I need to do it or I don’t get paid» what kind of sales bs is that! Never using this company again. They have been good, so I understand all the good reviews. And I really liked the company. But this is too much for me to look past

Shamar is an awesome guy. he came late in the afternoon and you could tell he was a little worn out, but his smile was just as fresh as the start of a new day.
he was very pleasant, didnt send out any negative vibes. he was still full of energy and enthusiasm, you have to give him credit for that. he already had 15 calls that day and I was fortunate to be serviced by him because he does his job and he does it well.
The ant infestation near my kitchen was like — BOOM! GONE the next day.
Keep up the good work Shamar. hope they give you a raise!
Rafael E.

Poor customer service. (1 star)
The company need to train their spray guys about CUSTOMER SERVICE.
I believe most of the time, their customer are not home when they come to service.
But for stay home customer, this person is the face of the company, he seeing us every single visit.
What he does and how he does represent the company reputation.
Sale team is good enough to convince me sign this contract.
But no matter how nice of the sale person, I only see sale man only once in my life.
The office support team are good. They called few days ahead to remind me what day and what time frame they will come.
On that day if there is any change, the office will call to inform us. They called me if the guy will be late, which is l like it because it show me how they care and respect our time and schedule.
But no matter how good are the support team, we will never see them in person.
Every time he come to spray our back yard, he will park on the street block a couple cars. He should have ask where he can park.
I would understand if he park like that just for a minute while loading his stuff but he park for whole entire time.
His face always dooms, not too grumpy but definitely not friendly.
When I shoot question, his answer will be simply very short, no detail, no explanation, no options, no offers.
For Example:
Can you spray inside the house too? Yes
There are ants and fruit fly No
Why not? I don’t have fly spray.
How about ants? Yes
How long do I need to take a baby out 3 hours
The office said hour and half? 3 hours
There is a discrepancy information of how long should we take a baby out after he spray inside.
When the office called a day before she told me hour or hour and half.
While the spray guy said three hours. If you have 7 months baby, then you know how big difference in order to prepare stuff for take the baby out, compare between 1 hour and 3 hours.
And its ruins my plan for the day. I called the office right away to find out.
After the lady talk to the manager, she reply me that it take at least one hour but when he said 3 hours just because he want to be precaution.
The answer is understandable, if he can just explain some more detail with his answer.
And yes, I have to call him to move his car (his car block mine and my neighbor’s car) — of course no apologies,
Who know? He may be think I should apologize him because we obstruct him while he in middle of his work.
I called to cancel the contract after few visits (rather to pay cancellation fees) and complain to the office manager.
I think I can find some other company, which has same price for same service but better customer service person on the scene.
Nan

We switched to Alterra about a year ago for our home pest control. We are really happy that we are getting more coverage and better service for the same price that we paid with the old company. We even get our entire yard treated as well!
Our service tech, Judah Ellis, has been super polite, wonderful with the kids and even played with our pets when he has come in for home treatments.

We setup a monthly treatment for ants. This was an indoor and outdoor treatment initially and then would just be outdoor.
They came and the treatment worked fast — the next day I saw less and less ants around the house and outside in specific areas.
The ants came back earlier than 30 days and we had them come back to treat which was under their warranty. When they come out you can tell because of the note they leave on the door and the treatment is visible outside.
After the second treatment we have not heard or seen anyone come out. The ants are everywhere in the house and outside the house. I am very disappointed in the service and would like a refund.

They came to our house to offer the service at a lower price and we thought we give them a try. for the initial service they didn’t treat the inside of our house and I’m hoping that they will for the rest of the treatment to come. Our Service pro is Adel Mader, he is polite and answer all my questions.
Stephen V.