Perfect Image Cleaners

I had a nasty coffee stain on one of my favorite shirts and they got it out, didn’t cost a ton, and was ready very quickly!

They sent off my leather jacket to get cleaned. I was so nervous bc it’s one of my favorites, but it came back looking fantastic! Very pleased.

Our cat peed and pooped on our sofa and we thought it was ruined. But we took the cushion covers Jon’s Perfect Image Cleaners. He told me that the cushions are technically dry clean only and that you need to use water to clean cat urine. We told him we’d take the risk and let him work his magic. He was able to get the stain (and more importantly) the smell out of the cushion covers without a trace. Not shrinkage, discoloration, or any other sign of trouble. As far as I’m concerned, Jon saved our sofa.

We recently moved to this area and were happy to see a cleaner right by our house. However our happiness was very limited. The first time we went to the shop, the guy was the least helpful, and took 10 mins to acknowledge our presence in the shop just because he was busy on the phone. When we went to pick up our clothes back, we realized they were the wrong clothes! This happened on a saturday and we really needed the clothes for an event on Monday. So we asked the cleaners to look for our clothes and the owner who was not in town, simply said no. My husband talked to him on the phone and the owner started abusing and saying that don’t we have other clothes to wear. The guy who was in the shop (the same guy who was leasthelpful at the first place, again couldn’t be of any help in finding our clothes and basically repeated what his owner said). We were SO SHOCKED! Neither did once anybody apologized for misplacing our clothes and on top of that they were abusing us for no fault of ours. I am never going back to that place again, whether or not I get my clothes back. And I would strongly recommend others to TABOO this shop since they have no customer service etiquette.

WORST CLEANER EVER. I tried this new place because of the good reviews and location convenience but I really regret my decision. These people spoiled my expensive shirts and also misplaced one of them. Rather than admitting their mistake, the owner was like «F**** You, do whatever you want. Wow! I was so amazed at the lack of professionalism, ethics, morality and customer service here. I had to go to police to get my misplaced shirts back. I am going back to my favorite dry cleaners– Plaza Dry cleaners. Even though they are way out of way for me and little expensive, they are worth every penny.

My vintage blouse was ruined during a dry-​clean «spot-​clean» process (it was spot-​cleaned due to the delicate nature of the fabric). When I tried to get compensated for it, I was rudely and unprofessionally turned away.
When it was returned to me, the sequins were all falling off and it smelled putrid – as if it had not even been cleaned at all. John Kim, the owner himself, was there when I dropped it off and I felt as though my shirt would be safe in his hands based on other positive reviews I’ve heard. However, when I called the company back to see what they could do about it – if they could do anything at all – I was basically told that they wouldn’t compensate me for the ruined sequins because that is their policy.
I was polite with John Kim when I talked to him on the phone, but received an impatient and frustrated response, in which he compared taking a shirt to the dry cleaners to seeing a doctor for cancer.
This was offensive to me and – in my personal opinion – completely unnecessary. Now I am stuck with this cost and a ruined shirt that I’ll never be able to replace. I was also left extremely upset by the rude way in which they handled my valid complaint.
This was an unfortunate situation for me but I’m satisfied with my decision not to return to Perfect Image dry cleaners to save me pain in the future.

I went here based on the great reviews because I had a nice dress I had spilled some stuff on. I was really disappointed when I got the dress back and it had white splotches all over it that looked like the stain remover they had used wasn’t washed out properly. I mentioned this to the woman at the front desk and she immediately said they could redo it, no questions asked, no angry looks. I got my dress back two days later in perfect condition and was quite satisfied. I will definitely be a return customer.

This is probably the best dry cleaner I have ever used. The price is fair, and they do an excellent job cleaning/​pressing clothes. The turn-​around time is also great. All of the employees are friendly, and the owner John is there all the time. Definitely a 5-​star dry cleaner.

These guys did a beautiful job pressing my satin wedding dress. I was very nervous about handing it off, but I didn’t need to be. Great job, and very fast turnaround!

I was visiting NC and left some items here for my daughter. It seems like each piece was $ 6.00 to clean. We had to leave and she’ll pick it up later, so we’ll have to ask her how it turned out. At first I was excited about the $ 2.25 laundered shirt price, but the gentleman said her polyester ladies shirt would be $ 6.00. That was a downer, but I hope it all turns out good for her.

I’ve only used Perfect Image once, and they did an excellent job. I had a suede coat that no other cleaner that I went to would clean, but Perfect Image was ready and willing. The price was steep ($ 60), but I knew I wouldn’t be able to get away with anything much cheaper as there was a pen mark down the back of the jacket. If they were more convenient to my house, I would go here for all of my dry cleaning needs.

This is the dry cleaner I’ve gone to for almost ten years. We’ve tried others around Chapel Hill and Durham but always come back. Occasionally others are cheaper, but they are consistently lower than average. Reasons I like them;
1. John, the owner. His office is actually in this location and he knows all of his customers. Our nanny picked up my clothes once and he wanted to be sure she knew us. A friend was in town for a conference and over breakfast he spilled coffee on himself. We went over to John who cleaned his pants while he waited!
2. Lost clothing. They’ve only ever lost one of my articles of clothing (again over 10 years) and they made good on it without complaint.
3. Location. It is right near my house and convenient to i40.
4. Pricing. Again, they might not be the cheapest, but they are always close.
5. Service. They always point out beforehand if there is a tricky stain, but most of the time they get everything out. They are always happy to fix buttons, etc.