Dillard’s

Dillard’s is the most upscale department store in West Ashley. I don’t shop there often, but it’s always been my go-​to for dresses for things like cruise formal nights. If you’re looking for dressy clothes for a semi-​formal event or even for work, you really can’t beat the selection here. I also feel like the clothes are good quality and as always, you usually get what you pay for no matter where you shop. Dillard’s is still cheaper than boutiques and they have sales. Sometimes the sales are really great with additional discounts off already discounted prices, too. I have also shopped here for Vera Bradley items, but the selection varies depending on what’s in stock.
I’m not sure if Dillard’s is understaffed, but it can be hard to find workers to check out your purchases, especially on the second level. Fortunately, you can take your items downstairs and usually find more cashiers. Also the store itself is a little dated looking compared to department stores in other cities, but that’s an issue for the entire Citadel Mall, not just Dillard’s.

Horrible experience both times I shopped. I figured the first time was a fluke, and the store was having a bad night. I try to give the benefit of the doubt, so I tried shopping there again after a long hiatus. The second time was, unbelievably, even worse.
I went with a friend last week and made several large purchases. Two of the staff were short with us and grumpy (even though they were making some good commission off of us). Two other employees, when we asked them something, just shrugged their shoulders and made it clear they didn’t want to be there. Another employee chatted on a personal call for a good 10 minutes, while we waited to get help. I called later to speak to the store manager and got disconnected once, hung up on once, and sent to the wrong department the final time. In the future, I’ll spend my money in a place that knows the true meaning of customer service.

Great store. Best in West Ashley. Brand names galore. Needs an update though, it feels a little dirty in there. They need to replace their carpeting.

Found a red formal for a weekend celebration. The woman working in the area was very helpful, and gave me her honest opinion when I asked for it. Job well done Dillard’s

Always a nice surprise of new styles/​value