Ultimate Autowerks

As a former Online Reputation Management Consultant, I know that people tend to trust in reviews that don’t sound like an old friend or relative who will anything to help. I am, though, a consumer advocate who appreciates good value for my money. So, it is only because a 4 Star rating is trusted more than a 5 Star, and the fact that I’ve only been a customer of Ultimate Autowerks for the installation of sheepskin seat covers, and the hard wiring of a radar detector, that I’ve given them 4 Stars. I have a new 2016 X3 that is under warranty for everything except gas and tires, but I will be coming back to them for mechanical work once the warranty is up. First, Charles and Andrew (owners) were highly recommended to me by an independent Lexus service shop I trust down the road. Second, after researching a bit about pricing, Ultimate Autowerks was $ 10 per hour less for labor charges than at least one other independent BMW service shop in Charleston, SC. That savings can add up over time! Third, I can tell professional behavior (people who care about communicating well, and meeting customer expectations), and Dell and Debbie (the good people you meet up in front of the shop) along with the owners really try hard to please. The total bill for the above two things I had done was exactly what they had quoted me, even though my radar detector took much longer to install than estimated. The reason was they were trying to please me, as I wanted the radar detector to shut off with the engine being shut off. Well, with the new BMW’s it is impossible, as all the conveniently available wires to hook up to near my passenger visor, where I wanted the detector, have juice up to 15 minutes after engine shut off! They even called their mechanic friends at a BMW dealership to confirm this, just to make sure nothing had changed for the brand new 2016’s. Dell also called his friends at a BMW dealer for me regarding another issue, still under warranty, even though Ultimate Autowerks would not be involved in the fixing of that warranty issue! Lastly, my wife and I made a four hour round trip drive to have our car accessories installed by Ultimate Autowerks, and we will go back for anything we want done to our BMW X3 that is not under our four year service warranty. After that, we’ll come back to avoid the high parts and labor charges of the dealerships, while getting up to date, quality BMW mechanical service done, as my Lexus Independent service shop owner told me would be the case.

These people are the best I’ve ever dealt with. They really know how to treat the customer. Respect, knowledgeable, integrity and trustworthy are words that are almost impossible to find these days. But this group offers you that and more. They are the ONLY ones that will ever service my X5.

Ultimate Autowerks is hands down the best independent shop I’ve ever found. Matt and Charles are both experienced, professional, and passionate. Every time I’m in for service, I end up talking cars with them. They do regular service, as well as Active Autowerke, Turner Motorsport, and custom performance work.
I own a low mileage 2001 BMW M5 that I’m extremely picky about, and Matt built and installed a beautiful custom muffler delete exhaust system for it. When I asked him if he was the right guy for the job, he told me that if he did the exhaust, my car wouldn’t leave his shop until the work was good enough to be on his own car. If you’ve seen his cars, you’d know that that carries some serious weight! I was getting compliments all day at a BMWCCA autocross at the BMW Performance Center in Greenville — some said it was the «best exhaust of the day». To top it all off, the entire exhaust job was less than $ 400. Look at the photos and decide for yourself if it was worth it.
I’ve unfortunately moved away from Charleston, but if I were still in the area, this is the ONLY shop I’d trust with my M5. They’re the most trustworthy and capable BMW technicians in the area. These guys come highly recommended!