Tuttles Professional Cleaners

Listen to every other review… DO NOT GO HERE. My pants looks like they are more dirty now than they were before. It almost looks like they took an iron to the dirt that TUTTTLES put on my pants just to set in that stain real good.
There are so many other great dry cleaners in the area that there is no reason to go here.

I gave them a brand new dress I’d ordered from BeBe’s website that I had never worn to be hemmed. They returned it to me with a dime-​sized hole in the chest area of the dress (very visible!)
When I went back to show them the damage and asked for a refund, they said they’d have to check with the owner, so I left a note on the dress and gave them my number and waited … and waited … four days went by before I had to call them to ask about the dress. They still didn’t have an answer!
After a week, I returned to the store and asked to speak to the owner – she was at the other location on Main St., so I spoke with her over the phone. I told her they had damaged my dress and that I wanted a refund for the cost of cleaning (I should have also received $ for the cost of the dress, as they ruined it! But I thought at least they owed me $ for the cost of the hem.) She told me that I «couldn’t prove it was them» who did the damage. Um, true, but, I showed them the receipt that it was in fact a brand new dress, and why on earth would I have it hemmed if it had been sent to me damaged? I would’ve returned it and asked for a new dress. Also, if it had been damaged when I brought it in, they should have: 1. made a note of it, and 2. alerted me to the fact that it was damaged and asked if I still wanted to have it hemmed. I guess I should take pictures of all the clothes I need hemmed before I send them to the cleaners!
The woman I spoke just did not know the meaning of customer service. And I live in the Navy Yard, so it would’ve been nice if she had had the courtesy to at least take my word for it as a neighbor. Instead she lost my business … not sure how they manage to stay in business!

Since this place is a chain all along Main Street, I wanted to write a review here as well. This place was over priced to begin with compared to even most placed in the south end. I tried it because it was convenient. The press on the pants was mediocre at best and the wash and fold experience has just been a nightmare. I have dropped off my clothes to get washed m only to get them returned with oil spots on ALL of my clothes. When I brought it to their attention they denied it and said I stained it myself prior to bringing the clothes in. Are you guys really on crack? Why would I not get it dry cleaned if I did it myself. Now i have all my expensive polo’s ruined. I really thing who ever reads this should stay away from this wretched place. Over priced, service is bad and totally not worth it.

Watch out. .. I went to Tuttles after a pick up and delivery service used by my building ruined an expensive dress. Tuttles started out OK, but all of a sudden in January my clothing came back smelling like old URINE! Nothing worse than sitting in your office wondering if you had sat in urine on your train ride in! I sent my pants along with others to be cleaned again — three pair black, one pair stone. When my pants came back all three black pair reeked of that same urine smell, but the lighter pair seemed to be fine. I left the three black pair hanging on separate doorknobs throughout our apartment free of the plastic for a good three weeks and the smell did not go away.
Out of desperation, I searched around the internet for a new pick up and delivery service. I did find one and when I spoke to the wonderful customer service representative and told her about the situation, she knew EXACTLY what the smell was. .. brace yourself:
Apparently there is a cleaner used in the process that if it’s a busy cleaners, needs to be changed each day or two days at most. If it isn’t, it produces the urine-​like stink.
Here’s the kicker: the reason I was only smelling it on my dark clothing is that when the cleaner gets to the point where it smells, it means it has turned the color of TAR!!! ARE YOU KIDDING ME!
I WOULD NOT RECOMMEND THIS DRY CLEANER. I would recommend that the agency who protects consumers against hazards like this make a trip over! Really unfortunate.