Applebee’s

Fantastic service and food. We ordered appetizers, entrees, dessert and coffee and it was all great. Tracey, our waitress, was very friendly and attentive.

I must confess that after reading the reviews I had my fingers poised to add my disgust and disappointment in the place too. However, reluctantly (yes, I admit it) I must confess that it wasn’t all that bad. Our server wasn’t the best, she looked like she couldn’t be more bothered. But I guess after she sensed we were ok peeps she let her guard down a bit. Our food came at a reasonable time and my salad was pretty dang on good! Was it my favorite place? Nah, but I can’t say I’d never go back. The Maple Brownie makes all the pain go away every time…

Seriously I came here a couple of nights ago and was surprised at the good service as well as the green goddess wedge salad. The dressing was amazing!!! Fast forward to today, I placed an order online for the salad and a soup while at the gym. I plugged in for it 12:00pm pick up. I arrived around 11:45 and had no problem waking until 12. 12:10 nothing…12:15 he comes out with the receipt to sign and will bring the food out when it’s ready. Really? It’s soup and a wedge salad. Literally a hunk of lettuce. 12:30 and this is the salad they bring out. No bacon and barely any toppings. I knew my one experience Wednesday night was too good to be true.

Never ever eat here!!! Worst service I have ever had. When we said something there was one excuse after another!

First off the management here sucks ass! The kitchen was so far behind that we sat there for 35 mins and still didn’t get our appetizer! The server did all that she could but damn! This place has no team work at all and like I said, MANAGEMENT HERE IS THE WORST I HAVE EVER SEEN! Fire the sorry asses that work May 1^st 2016!!!

Utterly un-​shocked that this place has such a bad Unilocal review.
Simply put… customer service matters.
No one goes to Applebees because they want outstanding food. They go because its upscale fast food, they can sit and have a beer, and there are TVs. Appetizers are good anywhere you go, and grabbing a quick burger and fries is all any Applebees is ever really good for.
Walked into the smallest waiting area I’ve ever seen in a sit-​down establishment. 4 couples ahead of me and my wife… wait time is 10 – 15 minutes. Not bad right?
10 minutes go by and none of the couples before us have been seated. 3 couples have come in behind us in the meantime, and guess what their wait time is? 10 – 15 minutes according to the seasoned champion they had working as a Hostess. I start looking around and see an ample amount of tables empty… I start wondering, why the hell am I still waiting to be seated?
The second hand strikes 12 as we entered minute 15, and a gaggle (real word… look it up) of employees decide to stop their entire evening to go do a birthday song… at Applebees. With a lobby full of customers waiting to be seated…
It’s 2016, isn’t it common knowledge by now that no one has a birthday at Applebees? They just tell their waitress that as a joke to publicly embarrass the people they are with.
Needless to say, we walked out.
What a joke! This place has permanently lost my patronage.

We walked into the restaurant about 9:30 pm the hostess sat us after about standing in the foyer for about two minutes. We sat down while 3 or 4 different waiters/​waitresses walked past our table not acknowledging us at all. We waited for 12 minutes still nothing we got up and walked out but before we walked out the hostess that sat us had the nerve to tell us have a nice night. What? As if you don’t remember just seating us. This will be our last time going to this applebees.

If I could give this particular Applebee’s 0 stars I would. We’ve been there several times and each time we left disappointed. The last time we visited this place it was so bad, we vowed NEVER to go back there again. We had to wait at least 30 minutes for a table but that wasn’t our main complaint. It was a weekend, Saturday night to be exact, so we expected a wait. Once we were seated, we realized we were seated across from a family with a few unruly kids. No biggie because it happens from time to time. What really angered us was our scatter-​brained waitress. She was totally inept. She couldn’t even get our drink order right. That was our first sign that we weren’t going to have a good meal. We ordered flavored lemonades. I asked to have mine with no ice. She returned with the drinks and I had gotten the wrong flavor and it had ice in it. I pointed out the mistake and she apologized and took it back. When she arrived for the second time, she had the flavor right but there was ice in it again. I decided to just let it slide. We ordered our dinners waited, and waited, and waited. It must have been 30 — 35 minutes before it came. She set our plates down and scurried off. She never even gave us silverware or napkins. We managed to flag down another waitress and asked for silverware and napkins. She went to go get them and never returned. After about 10 minutes a man came around checking on each table. I assumed he was a manager. We told him about the silverware and napkins and he apologized and brought them right away. At this time the bungling waitress comes over to ask if we needed anything. At that point we didn’t. She went over to the next table and they complained about something and we heard her apologizing. She went to another table and they complained and we heard her apologizing again. Apparently she was screwing up orders at every table. We finished the meal, paid, and left without tipping. Be aware of this particular Applebee’s because they always seem to have issues.

I recently moved to the Charlotte area and my family and I decided to order out one night. I did a fairly large order online on a weeknight and went to pick it up at the restaurant. When I arrived there were several servers standing around the bar area talking, I’m assuming because it was a slow night. I told the bartender that I was there to pickup an order and she decided that her conversation with her coworker was more important than serving a customer. I waited for about 10 minutes (my requested pickup time at the time was about 15 minutes prior to this) and my food came out. I checked my order, and saw that I was missing a dessert (maple blondie to be exact) I told the bartender what I was missing, she whispered to who coworker who then decided to come over and take a look in my bag as if I wasn’t telling the truth. I had to wait for another 10 – 15 minutes for them to prepare what I requested. I didn’t receive an apology, or a thank you; I was just handed another bag. The food was subpar to say the least. I highly doubt we will be returning to this restaurant.

We traveled all day and wanted to grab a quick bite before checking into our hotel so we chose this place. Been to Applebee’s before and honestly they have not been great, but this was by far the worst ever. Should have checked Unilocal first! We were seated by the hostess quickly, good start right? Wrong. We sat for over 15 minutes with many servers passing us including the one assigned to our table. Another server we had not seen stopped by and asked if we had been helped. He took our drink order and was extremely pleasant. Waitress delivered our water and drinks then nothing further for about ten minutes. Ordered and received our food my wife ordered the Asian salad and started eating and when she got to the bottom of the bowl a hair was at the bottom. Called manager and he came over. Not very customer service oriented. My wife had to ask if the salad would be compensated after he asked if she would like something else to which he responded, sure apologized and left. I would not recommend this place to my worst enemy.

This literally is the worst restaurant I’ve been to my entire life. Came in on valentines Day with a couple of friends, ordered food which took like 40 mins to an hr before they brought us mixed up orders of absolutely cold! food on dirty plates! Crazzy!!! when I brought it to the attention of the manager; they brought the same staled fried rice on the same dirty green plates microwaved, claiming it was freshly made. Worse of it is the food isn’t even that much for the lofty bill they present to you.
I’ll make sure as long as I live none of my family friends or even foe! croses foot to this so called «restaurant» again.

I gave one star because that is the lowest amount of stars you can give. This restaurant does not realize that there are too many restaurants in the immediate area for both the food and service to be subpar.
The restaurant was fairly empty (approximately 7 occupied tables), however, the server was not attentive and slow to serve. She barely came to the table to check on us. She never once refilled our waters. And, she never cleared the table of the appetizer plates; we were eating our entrees and she never came back to clear the table of those plates. It was a crowded mess. Speaking of entrees– the sizzle plates that come with grilled orders were dirty. Dried cheese and muck from another diner were stuck to these plates. We advised the manager. His response was, «well, the plates are supposed to get washed– there are two piles in the back, one clean and one dirty… sorry, you did not get clean ones.» And, that was it. He did not offer to take the meals off the bill, or anything else. He said, «thanks for the feedback,» then he left.
The food itself was eh. The spinach artichoke dip, which we would normally get, must be a new recipe. It was bad. We ordered two caesar salads, and she brought two house salads. Sure, she changed them– after we clicked that mechanism on the table that flashes, and then waiting another five minutes for her to reappear from some where and us vigorously flagging her down. The bread that came with an entrée was like a brick– one bite was enough to determine that you could break your teeth on it. And the chicken that I ordered, had a funny taste.
Needless to say, if you want a decent meal with at least decent service, DO NOT come to this restaurant.

This location seems recently remodeled. Very pleased with the abundance of local and regional microbrews displayed unusually attractively for an Applebee;s. They had glasses provided by the brewers, and the televisions for watching sports were set up wonderfully. An unexpected nice Applebee’s experience.

Only came here to use a gift card. Worst service ever from the manager on down. Nothing more I can say.

I come here at least once a week. Shocked to read the reviews, my visits are great. Well I guess you can’t really mess up wings & drinks.

Took 30 minutes to get our drinks and still had to wait another 10 additional minutes for our waters. When we asked for a lemon for a drink, the the waiter came back with a whole bowl of lemons to be rude. When they finally came out with waters and the bus boy asked if we wanted straws, someone replied yes, he threw 10 straws on the table. Customer service has been awful and I would not return.

Very bad service. Also my girlfriend got very sick after eating here. Also notice that the chicken she had ate was undercooked. DO NOT GO TO THIS APPLEBEE’s

Delicious steaks and nice interior. Friendly staff, too.

Went to this Applebee’s location two times. The first time was a few years back, and the bartender had terrible customer service (I’m not sure if she still works there, but I think it’s worth noting). The second time I went, my girlfriend specifically asked for no onions on her sliders, and they came out with onions anyway. Also, my second round of sangria tasted like the bartender poured half a bottle of what ever they use to sweeten it, and barely any wine. I’ll stick to the location by concord mills mall

I’ve visited this location many times in the past and the only thing that I have to say is «This place has really fallen off.»
One of the first things that you’ll notice when you walk in on a weekend, is that the overall atmosphere of the place seems to be gloomy. You just get the feeling that the people eating there aren’t really enjoying themselves.
The food is really bad. The riblets that I had during my last visit tasted like they were a few days old and had been microwaved, even the bones were dry and there was an odd freezer burned like taste. My mother had a steak and after cutting into it and taking a bite, she swore that it had been microwaved. We both had salads which seemed to be extremely small and were made with ingredients that were close to their expiration date (limp lettuce, slimy tomatoes, and old cheese). I should also mention that the salads were served warm along with lukewarm dressing.
The overall service was nothing to really write home about (as the old saying goes). Given the ratio of waitresses to customers, one would expect the service to be more prompt, but it wasn’t. The food also seemed to take a really long time to come out, about 45 mins for a steak with fries and riblets with fries, it may have actually been closer to an hour.
If you’re in the area and in a bind to find something to eat, I recommend that you either find somewhere else to go or just save your money and hit one of the local grocery stores. Since Applebee’s is a chain, I don’t think Kitchen Nightmares will be coming to save them :)