BT’s Burger Joint

Don’t be fooled by the new sign saying American burger company. Same people same lousy service. After standing there for 15 minutes waiting to place an order only to see one of the people walk away from the register when it was our turn. I’ve always had bad service experience here. The food has always been good, but not good enough for me to put up with the horrible service.

Change in ownership. The burgers are noticably different and I don’t like the change. It tastes like the quality is not the same. Very disappointed.
I really enjoyed the restaurant in the past. Now, I would go elsewhere for a burger I enjoy.

Love the burgers. Similar to any other build your own burger type place. The sweet potato fries with cinnamon butter are stellar. Service could be a little better but overall yummy goodness.

I love this place. Great burgers. Big and juicy. Great, quick service, good prices, and the best strawberry milk shakes EVER! Excellent patty melts too. You don’t see those around too often.

This was a good burger. I really liked the atmosphere and the number of toppings available on the build your own burger menu. It allowed for some nice options. They also give the option of choosing how the burger is cooked which is nice. I went with Medium and was quite pleased. Still juicy and tasty with fresh, flavorful meat. Nice flavor for the burger, too. The fries were were quite good and all of the staff at the counter were friendly and attentive. The meal was a bit more expensive than I would have imagined but not too bad.

There’s nothing worse than looking forward to a burger and fries with an extra side of onion rings only to be completely disappointed. We ordered take out on Sunday, September 28, 2014 to the tune of just over $ 30.00
We ordered two turkey burgers and the buns were not fresh. The burgers were big, but bland and not good at all. How hard is it to mess up a burger? We had one large order of fries that were served in two cups. They were not crispy nor hot and lacked flavor. The regular order of onion rings were not edible. They were so soggy that just simply picking one up to eat made all of the breading fall off the onion. There was nothing crispy about them and they were really greasy. The best thing we had were the two chocolate milk shakes and that’s not saying much.
I have never written a review on here before, but felt it was worth sparing someone else a big disappointment, especially for such an expensive meal.
No second chances for this place — skip it.

This is a walk up and order and they bring it to you kind of place. We both ordered hamburgers. The buns were cold and very «weak», it fell apart half way through. The basic items a customer might need are only available by going to the counter and asking for it. This includes napkins, salt, pepper, forks, refills, etc. They are running around at the counter so they might not get things to you quickly. Overall not too happy. There are certainly other more customer friendly hamburger joints.

Awesome food and service. Manager is very involved, ensures all needs are exceeded. So worth the salads and burgers to drive!
Try the fried pickles and salmon salad. Yes, even at a burger joint.

It’s a new day at BT’s. I’ve been here a couple of times in the past and it was just «part of the crowd». Today it was the top dog. (burger)
Let me explain — today they rolled out a new version of their menu. Instead of the 6oz regular and the 8oz ‘larger than regular’ burger now there is only one 7 oz burger. This is a good thing. The burger fits the bun. Like a tablet — 7 is the magic size. (haha)
The thing is that the new size burger just tasted better on the bun/​condiments/​beef co-​mix. «Can’t we all get along?» The answer is clearly «Yes, yes we can».
So give it another try. And don’t listen to those cheap reviews, if you want a cheap burger go to a fast food joint. I’d rather the place do right by the burger and then price it accordingly. Of course — never more than $ 10 — that is just getting silly. This is priced well under $ 10.
So the current order of the South side burger wars is as follows (still no crave burger in the running):
1. BT’s (new champ)
2. Smashburger
3. 5 Guys
4. That place in Ballantyne.
5. is there another?
UPDATE: We went here again last night. Very good. It is nice to see that the place is now getting some well deserved business. I’m getting close to calling this a crave burger. Best place to order a medium burger. My only holdout (and it might just be the way I’m ordering it) is that I’d rather have iceburg lettuce.

Tried this place for the 1^st time last time
Food was ok but service was NOT GREAT.
the manager on duty was more concerned about coaching an employee than attending to the customers in the store. We ordered 4 burgers that took 30 minutes which no one else in the restaurant.
I had to go up and get my order because they are all to busy to attend to us
Moral of the story. Great service can make up for OK food BUT poor service can’t over come GREAT food

BT’s is fantastic. The food is fresh, the people are nice, service is great. The burger is everything you could want in a burger and then add the tots and you’ve got a great meal. The outside seating gives you a chance to enjoy the fall weather. We needed someplace like BT’s to compete in this market and I’m glad they’re here.

Yes, another burger place, but what sets this apart is the attention to detail. Service was spot on. For the other reviews to say it was slow, just remember this ISN’T 5 Guys or McDonalds. I would say the closest competitor would be The Counter in California and NYC and they blow it away! Everything is made to order and it is all tasty. It takes time to make perfection, and it is worth your time investment.
I got the Turkey Burger, Carolina Style but with Blue Cheese and it was phenomenal. It was probably one of the best Turkey Burgers I had. I spoke to the GM and he told me the reason is they are never frozen and all the seasonings and patty building is done on premises. The only way they could be fresher is if there was a turkey pen behind the restaurant. I looked to make sure. There was only a Home Depot.
Fries were awesome. They are definitely quality over quantity. While half the size of 5 Guys, you don’t feel like you drank 5 gallons of grease when you’re done. They beat The Counter hands down too.
To top it all off, the selection of beer rivals some liquor stores I’ve been in. I had a Banana Bread Beer, which really had hints of banana in it. Very Tasty.
Overall, with all the Burger Joints around, BT’s stands out due to the food quality, beer selection and as quick as it can be service. You must go.

There is no shortage of fast-​casual burger places these days and I have to say this place seems to be pretty average. I ordered a turkey burger and decided to split an order of fries with my dining companion. I decided to just go with lettuce, tomato, and cheddar as toppings. The burger was fine — not too dry, but also nothing really exciting or memorable. The fries were pretty tasty. Service was fine for a fast-​casual place. While this is not my favorite type of place, for a quick & inexpensive casual bite to eat, this place is ok.

First visit tried the 8oz bt bacon cheeseburger. When asked what temp I wanted I thought I hit the jackpot. It’s so nice to order a burger the way I liked it, which in medium rare. Unfortunately, if only the burger arrived at that temp. Burger was more med well. Very disappointing. When I was ordering and watching the kid smash the burgers on the flat top I had a suspicion that the burger would arrive over cooked. Bacon was thick and tasty. Not overcooked. Cheddar cheese was lacking in flavor. Could barely taste it. Usually I would send it back but I was hungry and didn’t have time to waste. Tater tots were crispy and cooked perfectly. Nice and crispy and not over greasy. Servers were around constantly to check on drink refills. BT’s is the only burger joint in the area so they will do well. I’ll go back and hopefully they can train their cooks a little better.

Our first time here. We had lunch each ordered 6 oz. cheeseburgers. They were done perfectly. Great choice of toppings as well. The burger was juicy and substantial. Fries are nicely done as well. We found the wait/​order staff pleasant to deal with. We will try it again.

Tried this Promenade Joint again. Once more it was outstanding. Ice Cold Craft Beers… Perfectly cooked (Medium rare) Burger with Avocado and Provolone Cheese. Their Sweet Potato Fries. crispy and sweet! Quickly waited on. and served.they have it down… Can’t recommend this place enough. Finally a great little place in this space!

Expensive for what it is. Burger (6oz) fries and soda over 10 bucks. The fries were 2.40… And not for a five guys portion either!
. Service was slow too… And the place was not packed out. I predict they will not last long… Like johnnie brusco’s.

The overall experience was subpar. No greeting or direction on where to order when we entered. The burgers were cooked a little rarer than our tastes. The food in general was just average. Not much flavor. Smash Burger down the street is much better. And there’s no need to make a comparison with 5 Guys. I don’t see this place lasting long. The operation doesn’t seem to be run smoothly either.

I will travel far and wide for a juicy burger — now I have them in my backyard! Woot, woot! Very impressed with the service, staff knowledgeable and took our order promptly. Nice selection of beer, no 5-​star because of wine selection — only one label and it is funky at best. But burgers more than made up for this. Served with a steak knife (nice touch) for carving up the burger — like the choice of 6 oz or 8 oz burger — chose the 6 oz and could not finish it. Fresh toppings and fries were hot and salty — yum-​o — will be back!

Finally! BT’s Burger Joint is open in their new Promenade Shopping Center location! BT’s has some of the best burgers available and you decide how you want it dressed! Not into red meat? Do not despair… as they have chicken, turkey burgers and garden burgers on the menu too. AND, you can build your own salad! Some neat sides to go along like fries, sweet potato fries, tots, and fried pickles! They also have beer (bottle and on tap) and wine available.
BT’s has been a favorite for quite some time, but driving to Rivergate was a bit of a pain. So, I’m glad to see this new location open! Check it out!