BT’s Burger Joint

Food sucked. Better in sun valley. The turkey burger was mush on a roll not even shaped like a burger. I’ll drive the extra next time

Quality of the food is very low. Frozen beef patties, buns, fries and onion rings. Today’s burger market you need something to set you apart, and American burger company or BT’s what ever it’s called doesn’t have it. And for the price ($ 30 for two burgers fries and drinks) your money is better spent at your favorite fast food joint.

We go here on occasion for lunch. Good burgers with a good variety of toppings, sides and beer. Had to bump it down a star because today at lunch there were Mary Kay ladies inside the premises pouncing on all the females as they entered.

Let’s start with good news! BT Burger is now American Burger. The onion rings are a must have when you visit. The burgers & fries tasted like they were left over from lunch. Unfortunately it was dinner time. Folks that came in after us, waited longer for their food than we did and I witnessed fresh burgers being placed on the grill. Fries are served in an oversized basket, served mildly warm and weren’t enough to share. Did I mention the crispy onion rings? The saving grace was we used coupons but I expect AB to go the way of BT’s if this is the best they got~:-(

I think this location is now called American Burger. with the same menu plus a few additional. I had the Southwest Salad. Wow. so savory. Every yummy texture from the chicken to the crunchy lettuce and soft cheese and the tortilla strips, the dressing was out of this world. My buddy built a burger on a pretzel bun and with tater tots. I finished both for her! I don’t even love burgers or tater tots… but they were out of this world, and I ate them cold after they had sat for a while.
The service was friendly and helpful and this was certainly a five star experience. In fact, I will go there tonight with my two sons. I love this place. Nom nom nom.

Now American Burger Co, the service has went down hill. We ordered an appetizer, which I asked to come out before the meal, and it came with the meal. The restaurant was almost empty, and the food took a long time to come out.
Food was ok, but service was bad. No one came to refill drinks like they did when it was BT. So far, disappointed in the change. No plans to go back to this location.

Don’t bother. Place is filthy. Took my hot dog back because I asked for no mustard 3 times, I still got mustard. Everyone was finished with their food when I finally went back up to check on the hot dog progress… guess what, they forgot… will not return for sure.

Excellent fries and great burgers. Interior design of the restaurant was great as well.

Giving this place one stars for fixing the problem but should be one star for the way it was handled should be zero. Came in to this god forsaken place tonight to have a nice quick bite during the rain storm. Greeted and ordered which was amazing, cashier was very friendly. I ordered the mess burger which sounded great on the menu and it was an ok burger for what is was. Here is where they went wrong, wife ordered build your own burger. Normal patty wheat bun some toppings and mushrooms with NO CHEESE. Burger then comes out with a corner with cheese on it not a big deal it’s a corner she picks it off; must have picked it up from another burger on the grill maybe even mine that’s fine. No big deal, I start to enjoy mine little by little it’s good. She takes one bite it looks pretty good into the second bite she asks about how pink it is and it looks way for pink than mine but we continue so she picks the meat apart to find the constinecy of a burger should not be served at that quality of pink. I don’t have to be a food science major to tell you that once a hamburger is ground up the skin tension is broken and the germs and bacteria can enter the patty. Steaks are ok the eat rare never a hamburger patty, no tensile strength to protect the meat from bacteria penetrating it. I take the ²⁄₃ of my wife’s burger back to counter greeted once again by a nice gentlemen who responds approiately then takes my burger and I ask that I get a new one that could be cooked a little more. I work in the customer service industry as well and understand aspects of customer service, our interaction was pleasant he said I’ll take care of it I smiled and thanked him. Then enter whom I’m guessing was the manger a tall man in a green shirt with blonde hair carrying the new burger, he slings it down asks that she cut it open to make sure it’s cooked «to her perfection» which is fine I understand that. Then proceeds to tell us that listen folks we cook things automatic here so (in a very condescending tone) you need to make sure that you order it well next time so we don’t have issues you like. We said oh sorry we didn’t understand that, thinking to my self that in an automatic process my burger was on a different rarity scale than hers and that you should serve something that is cooked to a reasonable, edible tempature that can be consumed. He also didn’t return with any fries that she hadn’t barely touched that disappeared with the original burger.
Give this place a chance on the surface only to be shot down and talked down at by upper management and get served raw/​barely cooked bloody burgers.
Horrible

Pretty good. There are better options out there if you are looking for a great burger.

Went to BT’s on National Cheeseburger day so the marketing worked on me and the large crowd on a Friday night. They had music in the square outside so the patio was very busy and so was the line waiting to order and eat inside or get burgers to go (which is the route I went). There were multiple registers open and the line moved quickly.
The menu has changed to the American Burger Co menu with some of the best sellers from BT’s mixed in. I ordered the route 66 burger which has an onion ring on it and pepper jack cheese. I opted for no BBQ sauce since I was getting it to go and I like ketchup better anyway. I also order a NODA Hop Drop which was one of several major and craft brew options. By the time my beer was finished my order was ready which was awesome timing.
Got onion rings and sweet potato fries and they were awesome. My bride had the California Burger made with turkey, you can customize any burger, and she loved it. The onion rings and sweet potato fries were very good.

Really good burger and onion rings. I have the special route 66, which is an onion ring on the burger with barbecue sauce on both sides, and bacon. Burgers are very fresh and handmade. Good meal

2^nd visit, better. But it was not busy, no one in line and only a few customers already inside. Fries are still overpriced — but burger (normal) was good, no complaints.
Still nothing special so far.

Meh. Maybe a step up from fast-​food burgers in quality of food, but lacks taste.
I got the American burger and ended up putting a good bit of the BT sauce on it for some sort of taste. We got the regular fires and they were rather dry and tasteless too.
Food was plenty and fresh. Service is great and quick.
Overall I wasn’t too trilled with the food and maybe come back if I’m really hungry and stuck around Promenade shopping center.

Waited 15 minutes for two burgers. They were both burnt and almost inedible. Will not be returning– not worth the wait or the cost.

I was really hoping this place would be great but after eating here several times I am very unimpressed. The food is okay but the service is terrible. The employees here are too busy talking among themselves to take an order and when they finally do, they act like they are doing you a big favor and are rude.

One word: overpriced. I got the basic chicken sandwich ($ 5.95) and although it had a good flavor, it was very tough (see picture… and the sandwich itself was $ 5.95 with no sides). Service was slow and yet there was no line. We tried this place several times when it first opened and swore we wouldn’t go back, but we were given a gift card so we gave it another try… save your money and go to Cook Out.

Fresh food and over all amazing experience!
Pros:
Funky theme, surfboards on walls;
Juicy, succulent burgers;
A zillions toppings to select from; or
Choose a few pre made burgers! Pretzel Burger was my fave!;
Great for kids and families!;
Frozen grapes for a side for kids! How fun;
Fresh cut, skin on fries!
BT sauce on every table — thier signature sauce… My best descrition is honey mustard mixed with bbq sauce! Sooo zesty with a kick!;
Fresh rolls for burger!
Beers on tap! I saw blue moon!
Cons:
No SELF SERVE refills, they refill them for you. No biggie. Just like to refill when I want. Ya know?
Fries portions were a lil small! But still plump portion.
Overall…
Great place! Check it out… You will be pleased! Better than 5 guys! We will be back. What a great family experience. Bön appetite!

We’ve given this place a few tries and have settled on why we eat here: Decent beer selection, good shakes, and solid burgers. These burgers aren’t going to knock yoursocks off, but they’re pretty good, cooked to order, and you can swap in chicken or turkey for a lower-​fat option.
The fried pickles are mushy, wet, and limp. A far cry from The Penguin. They should just take them off the menu.
They offer quite a few things here made with sweet potatoes. Even a mustard. All of it is pretty good, and our family especially likes the sweet potato fries.
We ate here today, and the three girls behind the register (why were there three?) were all eating and drinking while they were helping customers. Kinda struck me as unprofessional and a little bit yucky.

My family of 4 visited BT’s on a Saturday night. We arrived to a line out the door @ approximately 6:00 so we were pleasantly surprised to find open tables to sit at. We waited in the order line for less than 10 minutes and the process was pretty easy. We ordered 4 burgers, fried pickles (appetizer) and small orders of tater tots, fries, and sweet potato fries as the burger sides.
It was a warm night so we ate outside. The patio is a nice size and the servers were attentive so we didn’t fell forgotten since we were outside. The Fried Pickles came out within a few minutes. They looked great, but were so salty that none of us could eat them. The server took them back and removed the charge from our bill.
Approximately 15 minutes after placing our order, the burgers and sides arrived. They all looked great and were piping hot. Everyone in my party had standard cold condiments on their burgers, but I had grilled onions and mushrooms and they were just ‘ok’. A tad greasy and not seasoned well enough. Not terrible, but not crave-​worthy either. Everyone enjoyed their burgers and sides, but all of us agreed that everything (except for the pickles) were greatly under-​seasoned and that the Tater Tots were too greasy. Yes, I know… they are fried in grease, but… they were on the edge of being inedible because they were so greasy.
The ordering process was easy, the service was good, and the prices are quite decent. With all of the taken into consideration, we might try it again to see if maybe we just caught it on an off night. This will not be our first choice for a quick service burger (that, of course, is Five Guys), but if we are in the area and craving a burger, we might stop back in. If we do… and it’s better… I will be happy to revise my rating. But for now, it’s only a 3-​star in our book.
On a positive note… It was nice to be able to order a burger medium-​well and have it actually come out medium-​well and not well done!