BT’s Burger Joint

Food was ok, way over priced for what u get. Got a turkey burger and it looked like they took it straight out of the freezer. Not very good and looked awful.

Update to previous review. Was excited to see American Burger company in place of BTs due to poor service on previous visits to BTs. Went inside and was very disappointed to find that this is the same restaurant, just rebranded.
Gave it another shot since we were there. Food was slightly better than before. Service improved with obvious focus of new company. Manager was nice. Like the environment, just wish the burgers were on par with 5 Guys or Cook Out.

Went in for a quick bite after church and loved it. Had the California turkey burger (trying to be healthy) and expected it to taste… healthy. It tastes awesome! I will be back!

Food is good but SO overpriced. Just took them 40 minutes to get us our food! People that ordered after us got there’s within 15 mins! Bad service.

Great customer service and the have a nice variety on their menu. My kids love getting ice cream after their meal and they will build a burger however you want it

I Love the new menu ! The Wings are awesome. I had the Blazing HOT!!! I cooled them down with an ice cold beer. Enjoyed the heated patio.
Can’t wait to go back

Not impressed at all. Don’t understand the hype. Way overpriced, was still hungry when I left.

We ate there Wednesday night and place was not crowded. Service was fast and polite. It was first time in a BT Joint and the food tasted pretty good. Better then Burger King or McD. I had a burger and she had turkey burger, all went well. The place looked pretty clean. It was a short trip for us and would return.

Absolute best burgers! You can tell the burgers are hand-​patted and they are huge. I have yet to eat an entire burger. The fries are awesome and their «special sauce» is good on everything. This is definitely our go to place for a good burger.

Cashier had trouble ringing in our order. The other guy gave me the wrong beer. The fried pickles were way overpriced and they didn’t drain the grease off of them. Fries way too salty. Burgers salty, as if they salted the ground beef. Not necessary with a Carolina burger. Enough salt in the chili. 5 bucks for a Sam Adams bottle? Sweet tea not sweet at all. Too much money for burgers and fries and a beer. 30 bucks! Won’t go back for meh food. Also, one worker told me she would bring me a to-​go box and never returned. Pretty crappy customer service.

Delicious burger cooked perfect to order! So far best burger in town! Super nice employees, and clean tables :) a must!

So I will be short and sweet with this place. I wanted to love it but really just didn’t like it at all. The burgers were okay. Not bad and not good which honestly isn’t really a good sign. The sides were awful, seriously just gross (fried pickles, fries, and onion rings were tried). We didn’t finish them they were so bad. They hadn’t made unsweet tea and it took them almost 20 minutes to make some. At that point we had gotten our food and were almost done. I can’t imagine we would ever come back here, not even for a second chance as there are better burger places. I will second another reviewer who said they appear to be overstaffed and yet service is slow. There are a million teenagers working here and yet nothing appears to get done. They are mostly all nice and polite but seem highly ineffective.

I’ve been here about four times now. I’ll start with the cons.
They hire younger people here and it seems overstaffed for such a small location. Even with all of the employees, it takes me forever to get my food every time. For this last time in particular, many people who ordered after us received their food before us and the manager (I guess) came to our table twice to apologize without me even inquiring on the long wait. That’s either good or bad, depending on how you look at it I guess.
I’ve tried their burger back when I was a carnivore. It was over-​cooked and dry. The condiments and toppings that you pay extra for were so minimal that it didn’t do anything to negate the dryness of the burger. Other people I know love their burgers, and since I can hardly even stomach looking at a dead cow on a bun, I probably am not the best judge of the beef patty.
The black bean burger was alright, although it fell apart too easily. This is common of black bean burgers, but I find the better made black bean patties to have some firmness to them. This didn’t. I still stuffed my face with it though. This last visit was when I tried their BBB and it was also the time it took absolutely forever to be served, so I wonder if they mash the ingredients upon ordering? I don’t know. It did seem fresh.
The prices aren’t low but aren’t anything to complain about either. If comparing value with quality, I would probably choose somewhere else. However, a lot of people I know love their burgers. With that being said, I really don’t want to sway you readers in that regard.
The good.
It’s in Rivergate, an area I enjoy. I am a fan of their fries, sweet potato fries, and fried pickles. I like their ordering system. They have it organized to where you pick your meat, toppings, condiments, etc. as you order and it’s all spelled out rather fluidly. They also sell beer! I love beer! They also have an outside patio area for those beautiful days and nights when you want to eat outside and enjoy the fresh air and nice atmosphere of Rivergate, which is an often very busy but still manages to be laid-​back. Sometimes there is live music.
I have yet to try their veggie burger and I do plan on coming back. My girlfriend likes it, and it’s hard to find a decent veggie burger in the area, or rather, it’s hard to find any veggie burger in the area. I was never a fan of their meat, and since the black bean burger was ok, I would say that it’s exactly what three stars say; A-​OK.
Bottom line… the location is top notch, the food is ok, the service can be slow, the management is polite, and the prices are average. And they have beer.

Amazing food, what you’d expect from a burger joint. Staff was super friendly and we had a good time. Try to come during off hours to avoid crowds!

For those with short attention spans — the quick review: good burgers, bad sides, bill too high. If you have to have a beer with your burger, then stay. Otherwise don’t.
OK, still with me? On to the details, I got a pretzel bacon cheese burger. And it was pretty damn good. $ 8. I also got a plate of ½ onion rings and ½ fires. This was a complete WTF… the onion rings were over breaded and over cooked. terrible would be an upgrade from what these were. The fires — I swear to god not one fry was 2 inches long. not one! That ½ n ½ cost me $ 5.70. The fountain drink was a 20 oz cup. which you could refill but this small cup wasnt even worth taking a refill on the road. So all that for $ 17. SEVENTEEN dollars for that? really?
So like I said, the only real reason you would be here and not at a Hardy’s or a Wendy’s is because you want a beer with your burger. But skip the sides.

I’m writing an update on my review for this place. In the fall of 2014 we were told that we would receive a full refund on our food for slow service. The refund never processed through my credit card so I gave this place a 3 star rating. Recently the general manager reached out to me and confirmed that we should have received the full refund but there was on operational error that prevented it from processing. The manager gave me and my family a free meal in the amount of $ 32. This is excellent customer service! When we went back the staff was really nice and even offered to give us a free desert on the house. The service was also very fast. Will definitely be coming back.

Food was great I must say… Was a little upset with the stuff. Stood up front for a while before I was greeted. Took me to say I was leaving for them to stop talking to greet me.

Great food, burgers are juicy but not greasy. You can build your own burger which is nice. Service is always great and they even have a nice outdoor seating patio. I recommend getting the tots for a side, they are always good.

Waited over 20min for two burgers and tots-​my tots came out cold and neither my burger nor my husbands were made as we ordered them.
I ordered a water and never received it. The tables around us sat down after we did and they received their food before us.
One upside to this place is that they have outdoor seating available.

I really want to love BT’s Burger Joint because it is a burger place near us, but I just find it as okay.
We have been here two times. The first time I got a burger, which was good, but this time I got the Philly Steak, it was quite bland. Not sure what needed changing, but it I left unimpressed. Also, the bottom bun was soggy and fell apart when trying to eat the sandwich. Kevin had a burger both times, and he enjoyed it. The first time we had fries, and I did not like them at all, which is disappointing as I love fries with my burgers! This time we went with a side of Fried Pickles and they are pretty good, would get those again.
I have no complaints about the staff, they seemed fine both times. The one odd thing I noticed was the Harris Teeter cereal box on their counter. Apparently this month they had a fruity pebbles milkshake. If you want to be cheap with your choices, that’s fine, but do you really need that on display?
I’m sure we will be back, but it won’t be at my choice.