Dunkin’ Donuts

National Donut day! Yay!
I got a free strawberry frosted with sprinkles donut. They were perfectly moist and delicious.
I always get the same incredible iced coffee. Large iced coffee 2 pumps of Carmel and one cream. Omg good!
Today it was gross. Tasted like it was burnt. They re– made it and still yuck. I had a terrible aftertaste in my mouth. The lady was sweet and refunded my Dunkin phone card.
*Wishing I had yummy coffee*

Is it just me or does this coffee always taste bad at this location? I sometimes try to give them another chance (because drive thru!) and each time I’m disappointed. Their coffee tastes old/​burnt without fail EVERY TIME I’ve been. They may need help or figure out what they’re doing wrong because any other location does not taste like this. The employees are friendly enough but have messed up my simple order multiple times. Hope they get it together!

Garbage service. Half the employees don’t speak English and the ones that do are no sympathetic to customer service. Orders are slow to get not that great of quality to be DD.

Yeah, so nothing has changed with their service.
This is a follow-​up with my last review a few months ago.
Was in the mood for a MilkShake. Walked inside… there were 7 (yes, 7 employees) behind the counter… including the store manager at the cash register. When we entered, the employees scattered to the back and continued their conversations. The manager was busy tallying up Lowes receipts on his phone calculator. He didn’t even look up to acknowledge us until we sat there for a long time… then once he acknowledged us… he told us it would be another minute. And he continued to work on his receipts.
A young lady came to ask if she could help us. I told her I wanted a Oreo Shake. She said OK. Then she walked back to the other employees and asked if anyone wanted to go make me a shake. That’s BS… just get your stuff together and go make it yourself! I mean dang… how hard is it to put come icecream, cookies and milk in a cup and blend it?
2^nd Fail at this Location. The one on South Blvd is better.
I don’t understand how this location continues to exist. This is twice I’ve been super disappointed.

Just left this dunkin disappointed. I love to get coffee before my shift from DD, and I typically grab some before my long drive to work but I had to grab some from not my usual spot. This dunkin was terrible. The coffee tasted old and bitter even with all the hazelnut and sugar and cream I told them to add. I thought at first he forgot the sweetness so I asked to guy who made it what he put in it and he gave me the biggest attitude and told me he did everything it asked for. I tired to make it not taste like sewage, but nothing worked. I promptly threw it in the trash and won’t be coming back here.

Made my day today! Dressed and ready to go to work nearby on Halloween and cashier gave me a free dozen donuts to take to my coworkers! I stop here often before night shifts and the coffee is always made just right and the service is quick!

This review is for Dunkin’ Donuts drive through. Been here several times after walking on the Little Sugar Creek Greenway.
High traffic area and parking lot is small so we go through the drive thru. No fuss or stress. Came one evening because we could not find a Chick-​fil A. The Mapquest kept taking us to the back of a medical center. It was 9:30 PM and not many places opened at this hour. They took our order and we waited for a while to get the cooked items. The staff kept us entertained while we waited.
One thing about Dunkin is that no matter where you their coffee is a great pick me up and gotta love the donuts.

Walked over with my family for National Doughnut Day. Thought it may be fun to grab a doughnut and walk the greenway, unfortunately there were no doughnuts. The cashier told the lady in front of us that she guessed they could make some more, but it would be 10 minutes. Then the lady decided to get ice cream and I was left waiting at the counter for 5 minutes. I could say it was just a super busy day and they ran out at 3 pm, but I’ve been there before and they’ve only had doughnut holes. They don’t seem to care about the customers which is what should be deemed most important considering that’s what keeps their business afloat. I should have known that if they didn’t have doughnuts on a normal day they most definitely wouldn’t have them today. Oh yeah, after just getting a bottle of water I asked another gentleman that worked there if they just were gonna stay out of them and he shook his head yes. They were never planning on cooking more.

Been here countless times and not only do they constantly forget parts of the orders, they are almost never paying attention to what’s going on in the store around them. Being from MA, I know dunkin donuts there operate a bit differently but this is just ridiculous.

Any morning that I hit the farmers market on Kings Drive, you can usually find me afterwards next door at DD grabbing coffee. And probably fighting myself not to get a bagel with veggie cream cheese.
It’s a Dunkin’ Donuts. You know what you’re getting when you come here. I prefer this location over the uptown one on Graham. That place is always a disaster.
Biggest thing you need to know here: the drive thru lane gets a little nuts at this location. It sometimes spills out into the road. As much as I hate to get out of my car, I’ll abandon it and go inside. It’s much quicker than waiting in the line. Expect extra traffic in this area on Tuesdays, Fridays, and Saturdays. Those are the days the farmers market is open.

Employees dont give a damn about customer service. I waited 4 minutes at the counter BEFORE anyone greeted me even though I could hear them laughing in the back room. Then the guy came out and waited on the drivethru as I stood there. After 7 minutes of standing there the machine was «down» and I waited for nothing. What a waste of time!!! Skip this joint man. Who can trust their cleanliness?

If you’re looking for a friendly, customer-​oriented experience, this is NOT the place for you; although, if they got rid of the girl with the big hair, I’d probably give this place a four; she’s just rude and impatient and needs to go.
The food is what you’d expect.

I can deal with a lot except poor service and that is what I had gotten all times I go there. Coffee is something that needs to be made the way a customer wants it. I went back each time hoping the service was going to get better but each time I was more disappointed. First of all no one acknowledges you when you come in. The wait is long even while no one is in front of you. Secondly I like my coffee light with cream and 2 splendas. When I leave there is no place to add more cream and I don’t like dark coffee. This last time I asked for my coffee and checked it before I left and it was dark so I asked for more cream. He put another dab in but it was still dark so again I asked for more cream and he said I put in as much as we are allowed. I couldn’t believe it. His next suggestion was to give me a couple small creams to take with me and put it in myself. So I asked him am I supposed to do this in the car on my lap?
Well. I have decided as much as I love their coffee and spend money for the k cups and bring donuts to the office staff it’s time to walk away. The last poor service visit has made me so angry that I decided to write a review. Time for the manager to retrain his staff. Poor service equals poor sales.

Since I woke up this morning, I daydreamed about a pumpkin spice coffee and croissant. I went to this location through the drive thru. It took them 5 minutes before they even acknowledged I was at the speaker, and when I finally places my order — a sausage, egg and cheese on a croissant with hash browns and pumpkin spice coffee — they gave me a regular coffee, no hash browns and someone else’s sandwich. Of course their location is not conducive to parking, so I didn’t realize my order was wrong until I got home. When I called to complain to the manager, he barely spoke loud enough to be heard, said «I’m sorry that happened to you, ma’am,» and nothing else. I don’t even trust that I was actually speaking to a manager.

This is not representative of the chain. The service was horrible and the selection was limited. The coffee was bitter and one of three donuts we ordered was stale.

The product of DD’s is consistently good (if you are a dunkin person, which I am). However, in recent months I have found it difficult to leave this location without being disappointed with the service. It is always extremely slow at the drive thru and when inside. I cannot get through the line outside in less than 15 minutes, which is well above the average time it takes for any fast food. I usually don’t go until 9am or a little before and the line is not into the street anymore at that point.
Last time, I waited inside for a breakfast sandwich for 15 minutes and was told that it was given away to someone in the drive thru line. There was one employee in charge of all the hot sandwiches and another employee who was actually just standing there next to the one attending the drive thru. There was obvious communication issues and hostility among the employees.
I now have been forced to drink gas station coffee bc I don’t have the 20 mins to kill each morning waiting at my precious Dunkin Donuts. Step it up, I want to come back!

The location is super convenient… the parking situation, not so… I’ve run in here for a time or two to get my afternoon coffee fix, one where I attempted to park and almost got hit by 2 cars… the other through the drive through, when it was less busy, but still managed to have a close call with one of the cars trying to leave the parking lot at the same time.
It’s on Kings so everything is sort of crammed into the area. It would be nice to be walking on the newly constructed/(still under construction) green-​way and then stop in (take the cars out of the equation).
Eh… near death experiences aside, it’s definitely worth the risk for coffee.

Dunkin Donuts is just your kind of run-​of-​the-​mill sweets restaurant trying-​to-​turn-​fast-​food. It’s kinda like a Dairy Queen selling chili cheese dogs and burgers. Their stuff sounds so delicious and they tout their coffee like it’s the best thing in town. But I don’t even like coffee and their sandwiches were just standard greasy messes. Perhaps I’d have more respect for them if they had been in the business of making food for longer. Sure Mickey Dee’s stuff is no better for you but they’ve got enough experience and it shows.
Again, not reviewing the coffee so it could be the best. The doughnuts are easily beat out by Krispy Kreme in most instances. The only ones I’ve actually liked at Dunkin are the crème or berry filled doughnuts. But their standard stuff just doesn’t melt in your mouth the same way. Anyways this location was good for a quick stop while walking around in the area shopping and shooting photos.

Growing up, almost all the donuts I had came from DD. We never had an Krispy Kremes up north. To this day, the benchmark of donut quality, for me, is a fresh chocolate frosted cake donut from DD. Everybody makes such a big deal about the KK «hot light,» but if you get to DD at the right time, their donuts are fresh and warm too. The maple donuts are super as well.
At any rate, this location on Kings Drive is conveniently close to my work, and I’ve always had decent experiences with the staff there. Never used the drive through.
Long live the northern donut war of aggression.

So my girlfriend has converted me… it’s true. I use to be solely and totally sold out to Starbucks but Dunkin has changed me. Their coffee is cheaper, the place is less pretentious IMO, and I don’t need to know another language in order to request a cup of coffee.
Not only are the stores coffee great but the ground coffee you can buy to brew at home is fantastic too.
This particular location is not exactly great for getting in and out as the traffic can back out into the road but that’s never stopped me from going.
As with all Dunkin locations they also have great food. It takes all my will power to stave off the desire to devour all the donuts they have but somehow I make it out of there most times. In the event I can’t make it, my absolute favorite food item is the little munchkins… little balls of heaven!