Dunkin’ Donuts

The hours of operation do not match actual hours open. They open around 0600 not 0500. Slow service inside. Drive through is usually ok.
Difficult to get in and out of this location. The dunkins on university had better hours and accesability.

They’ve screwed up on my order several times. I don’t recommend this place as the staff are not good.

Words cannot describe how gross and depressing this location is. The inside is very dirty and messy behind the counter. If you go in the mornings it is impossible to get timely service and the staff is not presentable at all. The worst was this week when I went through the drive-​thru and there was GIGANTIC cockroach crawling all over the window. An employee had to use a spray bottle to scare it away and it crawled back inside the building through a hole in the building wall. I lost my appetite completely and will never be returning.

I went in here to get a quick bite to eat. The owner was at the cash register rubbing mouth, face with his hands, and I believe he stretched his head. That was so disgusting! I asked the other employees could you make sure that you all fix my food and not the owner, they both said yes, and I explained to them why. The food was good, I had a chicken salad croissant, tasty!!!

I used to be/​am an extremely loyal customer to this particular location. For the past five years, I’ve come every Sunday before church. The staff has been very nice. Lately, though the staff has been nice, the service has been horrible.
The last three times I’ve been, I’ve had to wait a long time before anyone spoke to me in the drive through (though there was no one in front of me). Today, I was asked to hold on, and I proceeded to wait TEN MINUTES before they asked for my order. Once I got my order, it was completely wrong!
I’m so sad to say this – I love the Sunday morning staff, but the service is just too slow. I won’t be coming here again :(

The dunkins drinks are usually good. Had experience with the location being out of certain advertised items. Also, I had a few issues of receiving the wrong items. I make sure to double check now. But, in the recent month or so, they must have changed employees. Much better. Quick service. Inside is always clean when I go.

There were six cops here when we came in. I’m not exaggerating. It was a complete cliché.
Coffee was good, donuts were fresh even though it was the afternoon.

I’ve been coming here for coffee on my way to work for about 8 years off and on. Overall the drive thru is pretty quick and the workers are really nice. I’ve had 3 issues with this particular location business practices. I feel they are trying to get over on a few things. 1. I started getting cinnamon raisin bagels toasted with a little butter and at this location its 25 to 40 cents more than most other locations in the charlotte area. 2. If you order hash browns you will only get six hash browns per order (which is actually ok for me), my brother brought this to my attention. He has a big appetite and has noticed this each time. Other locations just fill the the little container up. 3. The wake up wraps seem to be made with powdered egg whites… extremely mushy.

Hello friends,
Apple Fritters… ummmmmnnnn Pretty clean and fast. Never tried the drive thru as I’ve always had time to go inside.
You can enter by the light or the next entrance! When exiting by the Stop light, be careful. There is not light for you to give you a right-​of-​way.
TTFN

Oh, Law-​dy! Dunkin Donuts Boston Cream donut. Drive-​thru chocolate donutastic.

It’s pro/​con time!
Lets start with the cons for all you glass-​half-​empty types:
–the drivethru line is always at least 5 cars long in the morning
–they are out of the seasonal coffee flavors (pumpkin & gingerbread) more frequently than most DDs
–sometimes one of their two registers is cash only, im not really sure why
— the parking lot is kinda tiny and if the drivethru line backs up too far it can be hard to get in and out
and now for the pros:
–they are usually well staffed (at least in the morning) so you arent waiting on 1 or 2 employees
–they have never once messed up the price of my order (and this is my regular morning pre-​work coffee spot so they have had many opportunities)
–if you actually park and go inside instead of waiting in the drivethru you can be in and out in 3 minutes even if there is someone in front of you in line
–it’s a dang DD
Would I go here if it weren’t within spitting distance of my office, maybe. But being as it is, I do and I’m a satisfied customer.

Went to this DD twice this week before work as I was very sleepy and needed a caramel iced latte lite (or whatever they call it). And I’ve been in the past but not much because one time I placed an order for 3 people only to be told they couldn’t accept my debit card and it was cash only and I never carry cash so I left almost emypt handed. The girl had made our drinks and she gave them to me for free, which was VERY nice of here. But anyway I just never wanted to get stuck with the not being able to pay situation again so I haven’t been in a while.
But this week the place was dead, drive-​thru took just a few minutes. My only question is why do I ask for the latte lite, and then still ask me if I want skim and/​or sugar and whipped cream. It should be skim automatically as the menu states and sugar and whipped cream would just defeat the purpose of getting it light no? Otherwise everything tasted fine and they were nice and polite.

Horrible drive thru service. After placing our order we waited at the window for over 5 minutes with no one completing our order. Lady at the window looked at us but never came over. After going inside we placed a complaint, no we are sorry, no explaination, only a dirty look as though we had done something wrong!