Furniture Row

I had a similar experience with this store as another reviewer. I too had bought a mattress and bed. They forgot to deliver either as scheduled. When I called they saidf they didnt forget but the delivery guys sold them out and totally said they forgot.
Then they only delivered the new mattress and not the bed. Bed had to be delviered the next day.
Then two weeks later I noticed they didnt assemble the bed very well so I went to tighten the headboard. Thats when I realized why they didnt tighten it all the way, the stripped the bolts!!!
Walter, the Manager, assured me he would have this taken care of and I have never heard from the store again!!!
HORRIBLE!!!

I purchased a memory foam mattress from Furniture Row (Denver Mattress), and it is incredible! I’ve never slept this well before. I worked with Marcus at the store who is extremely nice and helpful, gave me a 10% discount on my purchase, another 10% off coupon for any other purchase that I would make in the future, and threw in a couple free pillows with a value pack. Great customer service, definitely will be coming back for more furniture.

My second resident in Charlotte, NC: This has been one of the worst customer service experiences I have encountered on all levels. The customer service, no communication and NO follow-​up from supposedly a management team at both the Front Row and Denver Mattress from the time I ordered my bedroom and mattress to the time it was delivered and recognizing that the bed ordered lack some pieces to NO mattress pulled from the warehouse to accompany the bed was absolutely horrible. No follow through, nor any respect for the customer.
The bed was delivered on Wednesday, June 26, with no Mattress (From Denver Mattress). The order was no pulled correctly. Likewise, while assembling the bed the delivery guy noticed that that items needed to assembly the bed were incomplete and call the store, Front Row, to let them know and no one called to apologize and have to call as of today, Friday, June 28, to confirm a replacement for the missing pieces.
Denver Mattress was an absolutely a «NO STAR», the assistant Manager, Marcus, was totally rambling, lack professionalism and obviously had no sense of customer training and follow through. The delivery guy called him immediately to inform Marcus that my mattress was not pulled from the warehouse and he (Marcus) indicated that he would call me, he never called so an hour later while the delivery guys were still at my place I called him and proceeded to tell me he had been on vacation, etc, just rambling offering no solution to the customer, completely irresponsible and lack any knowledge of how to respond to a crisis situation and became to familiar with his language with speaking to me a customer.
Till this day no one from the management team at Front Row Furniture or Denver Mattress including management has called to follow-​up and apologize nor offer any resolution.
The delivery guy from Front Row went out of his way to do whatever he could although he nothing to do with the initial order, pulling the order and or providing a solution for the bed or mattress. However, he did without authorization get back in his truck after assembling the bed as is and went to the warehouse and took it upon himself to pull a mattress. Although my the missing parts for the bed still remain unassembled.
Again, the manager, Ryan at Front Row as yet to return my call about my bed to provide any replacement date, etc and Marcus at Denver Mattress did not even follow up with me to ensure that received the mattress although he had absolutely nothing to do with providing a solution or other options to resolve the initial mattress delivery that include «no» mattress on my initial delivery.
As an executive that deals with brands, I would not recommend this company b/​c the customer service, communications and ability to handle and resolve serious issues is bar none very very low. Absolutely, I would not purchase from this store again.
Mr. Young-​Lewis

I just received my new bedroom and dining set from Furniture Row and as JJ Evans used to say it is Dynomite! I love it!
I worked with Paul at the store who was extremely helpful and very patient. After looking at bedroom sets for over an hour, choosing one and purchasing it I went back to the store a couple of days later to add a chest and decided I liked a completely different set better. Paul cancelled my original order and rang up the new order with no problem. Don’t plan on having to buy a new bedroom or dining set for a very long time but when I do I’ll definitely be going back to Furniture Row!!!

Almost all of the furniture in my house (Master Bedroom, kids room, living room and dining room) are from Furniture Row!