Sofa Mart

An almost overwhelming selection. We found a sofa & matching loveseat we liked, with power recliners. Delivered a few days later with no problems.
About 8 months later the power transformer on one of the recliner units went out. A phone call to the store resulted in the manager ordering me a replacement which we received in the mail about 10 days later. No problems, no hassle, just very good customer service.
Will definitely continue shopping this group of stores.

I would never recommend ordering from Sofa Mart! When walking in, it seems like a beautiful selection with great prices. I asked the salesman how long delivery would take and he said that if they had our item in stock we could have next day delivery! We decided to order a couch and of course ours was not in stock, which is completely fine. They would call the next week and set up delivery (which costs $ 80). I ended up calling 7 days later to ask the status. They said it arrived a few days ago and I could now pick a day. So then why didn’t they call the moment it arrived? I scheduled a delivery day but you have to have an entire day free because they «do not take time requests.» The day before our delivery day, a lady calls to inform me that there was a miscount and they do not have our couch in their warehouse. However, if it arrives the next day, it will be delivered. My roommate had to call the following day to see if it arrived and it had but they were unable to deliver it on that day as promised! The salesperson advised that it would go out on any day of our choice and be first to be delivered. However, after calling they said all remaining days of the week are completely booked! And she gave me a lie about my roommate rescheduling for 22 days from now. I just can’t believe how something can be so unorganized!

I bought a sofa from here over a year ago and bought the warranty with it. The warranty company did not help me with an issue. However, sofa Mart/​furniture row picked the reins to take care of the issue. Now I can say they stand behind their product. I would shop here again! You can’t beat the prices!

DO NOT ORDER FROM HERE. I purchased a teal loveseat and a TV stand from them. Two weeks later, it was scheduled to be delivered. The guy shows up at my door and says he has my loveseat. When asked about the TV stand, he has no idea what I’m talking about. Then, I see him unloading the loveseat and it’s the wrong color!
Someone from corporate calls me that day and apologizes, and says that they’re going to try to get the correct items to me that day and that they’ll upgrade my TV stand because the other one was discontinued (how is that even possible if I was able to order it?!) and give me an additional $ 200 credit. Ok, that eased my mind a bit. But the day comes and goes and she never calls me back.
So I call back the next day and the management who was in that day has no record of what happened, so I have to explain the situation again. That also means that if I didn’t babysit them and call them myself, I bet my furniture would never be delivered. Then they tell me that IT’LL BE ANOTHER THREE WEEKS before I can get my items BECAUSE THEY WERE NEVER ORDERED. How does that happen?! AND he said that he’ll have to reprimand the person I talked to the day before for telling me that I’ll get a credit, because god forbid someone try to give good customer service at that place.
Don’t do it. Go somewhere else. Unbelievable.

I would definitely not recommend sofa mart. Like some other people here, we were really excited by the selection and the customized sofa we bought. We were told by the sales person that sofas are normally delivered in 30 days, but receipt said ETA of 45 – 60 days. At 45 days, I started asking where my sofa was. First, they couldn’t tell me. A week later, they said it would be delivered the following week. This week, I was told they had no idea where the sofa was and could give me free shipping and said it may be delivered in 3 weeks. If Dominos can figure out how to track pizzas in their delivery in 2015, then there is no reason why a furniture store cannot figure out where a sofa is in the production process. Shady people and shady company!

When I walked in I immediately liked the store. For one, I was looking for only a sofa and obviously they had a large variety. Some of their furniture was a tad eccentric as far as the patterns/​materials, but that’s a plus for me. The other places I had browsed all seemed to have similar stuff. I’d walk in and show them a pic of the sofa I had in mind and they would walk me rt to it. Not here. I showed the guy a pic and he had nothing in the store that looked even close to what I’d originally wanted. He had a couple of sofas in the color I wanted that just didn’t have the style. I decided to browse anyway because I just thought they had some nice stuff. I ended up changing my whole schema and found a nice sofa at a reasonable price. The delivery option was pretty reasonable as well (under $ 100) compared to other places I had visited. However, I ended up picking it up myself though from their warehouse which was about 10 miles from the store. That process was very quick and easy as well. After shopping around at various stores and being told I would have to wait a month for an off-​the-​shelf sofa, I found something I liked here and received it the same day! I certainly would shop here again and recommend shopping here if you are interested in furniture that doesn’t necessarily look «traditional». However, They do have some more traditional pieces here as well. It’s one of those stores where there is something for just about every style.

If this site had a rating scale the went into the negatives, I would be able to give it a negative 3!
At first glance, its big, lots of options, pick your own fabric, nice sales staff. That is the end.
Purchased a $ 900 reclining sofa. Waited 6 weeks to get it.
On delivery day, the delivery guys who were incompetent to say the least, did over $ 200 worth of damage to my house. After calling and emailing and calling, I finally got a manager who said they would reimburse for having the damage fixed.
Day 5, yes, I said day 5… reclining mechanism on one side snaps and doesn’t work any more. There are pieces of metal underneath where something broke… DAY 5. I called and they said they would send a repair man… on a 5 day old sofa! Then some random guy calls from his cell phone to setup repair for 4 days later. Says he will call the night before and confirm delivery time. Never heard from him so I called and he «forgot». Finally he shows up and says he has to order a part for it and another 7 – 10 days will pass. Then I have to sit home and wait for him AGAIN to rig a brand new $ 900 sofa!!!
I would avoid buying any of their junk furniture at all costs!!!
Still deciding if I need to get a lawyer or not.
STAY AWAY — STAY AWAY!

Huge store full of sofas and so much more! Located right near Ikea in Furniture row — they have everything from décor, sofas, entertainment centers. Etc! The staff was super friendly and did not hover.
Didn’t end up getting anything but they say their inventory changes all of the time so i will definitely stop in again!

So 45 days a bit steep for ‘special’ order sectional, but we dealt with it and it’s fine. I am disappointed in the delivery options and the lack of employee support in helping us find a date to work. Maybe IKEA should have been our pick. We will share bad end of experience with friends and family unless they don’t mind waiting over two months for furniture to arrive. For now, we will continue to sit on our floor…

Went here looking around a month ago. Although I didn’t buy anything, they def seem to have some good deals.
Before of some of the sale items, much of it appeared to have noticeable blemishes and flaws.
The next time I am in the market for an affordable sofa, I will give this place a look for sure.

We love our leather loveseat and sofa that we purchased from sofa mart.
The problem was the costomer service and the fact that it took 6 week longer than expected (we were quoted 2 – 3 weeks for delivery… it arrived ⁸¹⁄₂ weeks later). In this time of wait and waiting for our furniture there was no communication from sofa mart, I had to constantly call for updates, to which our salesman Micheal was no help what so ever.
Would only get furniture from there if it was in stock or you can take it with you.

Sofa Mart (aka: SM) has conveniently placed themselves on IKEA boulevard (which I hope work more to their advantage than disadvantage). Furniture shopping is not my favorite kind of shopping– I dread every second of it. Maybe because the sales staff work on commission and end up getting overbearing. However, the SM sales staff that I have encountered were very understanding of my want to peruse on my own.
This is my second time visiting Sofa Mart. I bought a sofa and dining room set from them about 10 months ago. I’ll break down my experience for you:
1) It really is affordable. I wouldn’t necessarily say that any of these designs of names are «designer». When I think designer, I think of more unique fabric, structure, and color pairings. None of the furniture seem to really pop. The showroom floor is filled with your muted reds, browns, greens, and other earthy colors. Regardless, the quality is a couple steps up from IKEA’s funky fun styles. If you’re looking for something more unique and urban, go to IKEA. If you want something more traditional, go to SM. While SM’s prices are not IKEA prices, they constantly have deals and promotions that help make their furniture more affordable.
2) The quality is really there. Like I said before, I bought a couch and table set from SM about 10 months ago and am not disappointed in the least bit. My micro-​suede couch is just as fluffy as day one and my dinning room table is still as good as new. These pieces have entertained many guests in the past months and I am happy with their durability.
Keep up the good work, SM. I really hope you’ll be able to keep your competitive edge!