Pizza Hut

Horrible customer service from manager tony called my daughter little man and handed a pizza out the window with no cheese and told me that’s how the pizza comes being that he’s worked there for 5 years and he failed to realize I’ve been ordering pizza for over 10 years I know what my pizza looks like !!! And refused to make my pizza over and would not give me his last name to report! I’ve been to Pizza Hut over 50 times and tony has to be the worse manager they have ever had! Completely rude and not helpful more like a brat !

Tried pizza hut again today. This time I decided to try ordering in the store. I got there and the first thing I heard was a girl yelling at a co-​worker that she would not go to the front to work and take orders. Another few minutes passed before anyone came to the front or even acknowledged me. Came back to pick up the order a phone was ringing not being picked up, a worker passed me and another person and did not acknowledge either of us. Very bad customer service… food is OK though

Unfortunately, customer service is not tops here. I called asking for assistance with an order and was told they were «too busy.» However, once I arrived, the store was empty and several employees were walking around. I just wanted 6 pizzas for my students who scored mastery on their tests, but Pizza Hut wasn’t able to find the time to take my order.

I love Pizza Hut. This particular location along every other restaurant on this block has the same problem. Employees act like they don’t want to be there. This location is very busy. pizza quality is good. Dine in ambiance is good and clean.

Just avoid going here. They are guaranteed to mess up your order, as well as lack any form of professionalism, but when you staff a location with nothing but teenagers, I guess that’s to be expected these days. If you’re really craving Pizza Hut, you’d be better off just finding a different location.

So we ordered a white cheese pizza with spinach and was COMPLETELY DISAPPOINTED. Every pizza place I have ordered from has always melted their spinach within their cheese. Below is what I received. I will not recommend ordering a spinach pizza from here. They just threw the spinach on there

This is the absolute worst Pizza Hut I have ever had the displeasure of ordering from. If I could give it negative stars I would. This is the 2^nd time I have ordered online and gotten to the store and had to sit in the drive thru forever. Today took the cake! First, when I arrived there was a car in front of me. It took 10+ minutes for them to get their order. You would think the employee would stay at the window since there were other cars in drive thru. Not! I pulled up, the bell rang and no one came to the window– ever. I finally had to call inside the store after sitting there for at least 10 minutes to ask if anyone was going to come to the window. Finally that cook comes over and gets the manager for me. What a waste of time that was. She gave me some poor excuse about having to take care of something in the back and there only being one person up front. Ok if you you know that, then as a manager, YOU should be available to help out. I told them to keep the pizza because who wants a cold pizza? Never once did she apologize or offer to make it right. I will never ever go to this Pizza Hut again. Save yourself the headache and go elsewhere, trust me.

This is the second time in a row I’ve placed an order at this location and when I got there they said the pizza was lost and were making a new one. All this after I sat waiting already for 15 minutes when the girl said it would be 5. Terrible customer service! Pizza Hut you should be ashamed!

Placed an order online, since there is no warning saying how long it could take, you don’t find out until after the order is placed. Not only was I told it would take an hour and a half to have my pizza delivered, it still is not here and it’s been another 40 minutes past the time it was supposed to be here. When I called to figure out where my order was, I was rudely told, yours is up next, so I’m guessing my cooked pizza has been sitting around for an hour or so. The girl who answered the phone told me reason for the delay is they are short drivers and that they can’t take the time to let people know that it will be longer than expected. Great customer service! (Please take note to the sarcasm here). Not to mention, never was there an apology for the inconvenience.
Clearly there is a management issue here, how hard is it to figure out how to have the correct number of drivers and to make sure if one of your employees doesn’t show up, there is a back up plan in place? Considering the other reviews I failed to read, it really seems like a management scheduling issue! The convince of delivery just isn’t worth it here!!!
I’m pretty sure in the franchise operations book there are scheduling help guidelines, so to the owner, you might want to read that. You could always contact your territory manager, the regional manager, or the operations team at Yum! Brands, I’m sure they’d be more than willing to help!

If I could give zero stars I would. This is the WORST Pizza Hut ever! A two hour delivery wait for ONE PIZZA and an order of WINGS! Not even Super Bowl Sunday!!! I always choose Pizza Hut over Dominos until I ordered from this one. Do yourself a favor and save yourself the trouble, go to Dominos or pick up Pizza Hut from another location. This is the WORST! You would think the owner of this location would catch on at some point. Clearly, not.

Terrible customer service! I came inside and ordered a large pizza and an order of wings. After waiting for 30 minutes, they hand me a dinner box with pizza, bread sticks, cinnamon sticks, etc. I say this isn’t my order. The cashier tells some ridiculous story about how the cash register sometimes changes orders, which made no sense.
The manager approaches me with an attitude like I was in the wrong and says well you will have to wait 30 more minutes for us to make the pizza you ordered. No apology or anything. This will be my first & last time coming to this Pizza Hut.

I wish I could rate this Pizza Hut less than one star. Worst customer experience ever! It was so bad that I called Pizza Hut corporate four times and the regional manager could not even handle the issues. I will NEVER order from this Pizza Hut again!

I swore I would never go to this Pizza Hut again, but I got a coupon in my email for something free, so I figured I’d try it one more time.
And…they messed up both pizzas I’d ordered. I didn’t realize it until I got home. I had picked them up at the drive-​thru after dark and… well, I just didn’t look at them first.
My expectations for this place are so low, I guess I should be happy I got both pizzas and the bread sticks, regardless of what they felt like throwing on the pizzas.
Once before, I had ordered three pizzas, they only had two ready for me, and argued with me about the third one when I was there to pick them up, even though I pointed out they had charged me for three! Lol…
Did I call and complain last night? No. Waste of time. Last time I did that they said I had to return the pizzas to get new ones. Ummmm… no. I’m not going to spend another hour driving back there, waiting on new pizzas, then driving back home again because they made a mistake. I asked them if they could just give me a credit. They honestly said no, because they were giving out too many and had to stop. Lol… What does that say?
So, again, if you go here, expect the worst and you won’t be disappointed.

probably the worst Pizza Hut ever!
Food was semi cooked, Lady wrote some random name on the order so they had a hard time finding my order, to top it off Worst Customer Service goes to them!
Pizza was not cut properly either.

I came her after work to get pizza for the family for dinner. I called ahead @ 5:45 to place my order for just 2 large pizzas to be ready at 6:15. I’m there at 6:05 and its not even close to being ready.
I don’t know what the policy is, but I should be compensated some type of way. The wait time was crazy. Plus there was at least 3 cars behind me waiting for their orders.
The mgr., Lance, finally gave a portion of my bill back to me after I insisted something needed to be done.
My slowest experience at Pizza Hut ever. Next time I may be going to the Dominos less than 5 min. away.
Only positive is they have a drive thru.

I contacted the corporate office at Pizza Hut and they said sorry and that they will have a member of the team from that store contact me in 3 days. I was never contacted. I let PH corporate know again and they just said sorry. I asked for a refund multiple times but they never acknowledged that. I doubt I will eat at PH again ever — what terrible customer service on all levels. Plus, there is better pizza out there anyway.

Super slow, super lazy and super inefficient staff. To top it all, they shower you with enough toppings of racism. It was a very bad experience for us.
Pizza Hut, we love your products, but not these kind of franchises. Please do something about it. It’s a bummer to have a Pizza Hut at half a mile from our house, but one that we would never ever visit again!

Worst pizza hut. We only go here occasionally because we keep praying it will get better. It never does. Worst staff and service… Freaking horrible! First they «dropped» our pizza and had to make another. then they forgot to put mushrooms on the next one. we left a tip and got the hell out of there. Management should be ashamed! Your staff is horrible and racists! We will NEVER return. this time just was the last straw.

Son ordered personal pan pizza, cheese which was the usual fare for PH. Kids love it.
I ordered the wings (the Mild Buffalo) but was talked into the Honey BBQ by the waitress that said it was milder than the other. Ok.
So I eat 3 of the 6 wings and feel a little full/​nauseous. But feel hungry enough to eat a few bites of my son’s pizza. So we pay and head over to Tuesday Morning. I’m there not 10 minutes before I’m asking for the key to the restroom. OMG Maybe the left the honey BBQ wings out too long? Maybe something else, but I was in the bathroom twice before I left 25 minutes in the bathroom and 10 minutes shopping. I was thankful I made it home before the next wave hit.
After that I was fine.
I just feel there was something wrong with the honey BBQ wings because she went out of her way to get me to order them and then look what happened. Wont be going there anymore.