Pizza Hut

Horrible pizza! I ordered pizza for my staff and when the food finally came, we had to go out and get it because the driver didn’t «know where we were», nor did she even attempt to ask us where the closest entrance was. The pizza looked as bad as it tasted. It appeared to have been sitting out for a long time before it was delivered. I will not be ordering from here ever again!

This location definitely deserves a zero! The past 3 times I’ve called for delivery I’ve been told the approximate wait time is 3 hours… really??? If you order from this location do so well in advance and schedule a future delivery or go and pick it up.

Dirtiest Pizza Hut I have ever been in. Stop delivery at 7PM. Do not order from here.
Claims a 95 health rating, have no idea how they got this. Pizza was very greasy, made my wife sick
Not sure how the Pizza Hut corporation could let this place stay open.

It seriously takes you a damn hour after my pizza is supposed to be delivered for you to call me and say you haven’t had a delivery driver since 10pm? This entire store needs to be restaffed, remanaged because THEY SUCK AND MAKING PIZZA, CANT KEEP THEIR CUSTOMERS UP TO DATE OR HAPPY!!! CLOSE THIS LOCATION AND START OVER.

One of the worse experiences with pizza ever! Waited 90 minutes for my delivery. Box was soggy, minimal cheese, burnt onions. There was no sauce for the breadsticks. When I called them, I was immediately placed on hold.

This place is horrible. Customer service is awful!!! Pizza is always cold. They offer you a credit on your next order but then when you want to use your credit they can’t find it. It’s awful!!! If I could give 0 stars I would!!!

Rudest interaction of customer services I have ever had. I always call Papa Johns as they are closer. My husband likes Pizza Hut so I said «what the heck» and went on line set up an account and placed and order. First I placed the order at 6:00pm on a Sunday. It said I got free breadsticks but wouldn’t allow it as I ordered a special. No biggie… So I place my order on line and get a receipt saying my pizza would be here at 11:59pm. I thought «ok I’m sure they’re busy with it being a big football night but this is a mistake». So I called I waited a while and finally a girl got on the line who was the rudest person I have ever spoke with. (I deal with people on the phone all day so would rather give praise than a complaint any day) She rushed through her greeting, not that I could understand a damn thing she was saying … All I caught was some slurred, ghetto half asses attempt at saying «pick delivery, carry out? «I said hey I know you’re busy but I think there is an error I placed and order on line and it says my food won’t get here till 11:59pm. She said «that’s because delivery has a 3 – 4 hour wait … (REALLY WTF? Who would order a pizza at 6:00 and be cool with getting it at midnight) I said, «well an hour I get but can you please cancel my order ». She started yelling to someone in the background and said «your orders void, there ain’t no charge on the card» … I said ok great as long as I wont be charged … She said «there ain’t no charge… And hung up on me. Well fuck you Pizza Hut. There is a charge and I will be calling your manager tomorrow to make sure it’s removed (as I get its a Sunday) and then your corporate office to compliment them on their half assed shitty customer service… Who the hell would order a pizza at 6 and want it at 12:59pm? Why would you even place that order??? I don’t eat pizza much but i will choose Papa Johns any day over that shitty service … Get it together !

My husband prefers Pizza Hut to most other big pizza delivery chains and I do like their chicken. This is the only reason we gave this location a second chance after they botched our order a few months ago.
The first order was easy: one pizza and a few orders of wings. Delivery took close to three hours. We called the franchise several times and were told each time that our food was «on the way.» I’ve googled the distance between this location and our home. According to Google, it takes 13 minutes to get from their door to ours in normal traffic. Add cook time, other deliveries, and a courtesy period for (imaginary) traffic and it still shouldn’t take 3 hours. I could have driven to Raleigh, ordered pizza there, and received it faster. The delivery guy stated that he was their only person doing deliveries that day, so I was willing to give him the benefit of the doubt and assume this was a fluke. Additionally, the manager did credit us with $ 20 towards our next order, though. While nobody was rude during this encounter, nobody seemed overly concerned with the shotty customer experience. Apathy, now a functioning business practice.
Yesterday, we gave this Pizza Hut another shot. We placed an online order: 2 medium pizzas with only pepperoni and 1 order of wings. We received the order confirmation via email and 45mins later a phone call from a NY area-​coded cell phone stating that our credit card was declined and then the call dropped. So at this point, we don’t know who the phone number belongs to or if someone is trying to rip us off. An hour and a half in, I called the store and was told by the employee that our order status was fine and that the pizza had already been sent out. No apology for the delay or the explanation for the cell phone call. At the two hour still-​no-​food mark, we received another call from the bad-​reception NY cell phone. It’s the manager. He apologized for the bad reception, which was because he was under the Viaduct (the only Viaduct I know close to Charlotte is in the mtns). He stated our credit card was declined, but that it was sent out as a cash order. I asked why they’d send an order out that was declined, what if I didn’t have cash, and why the store didn’t ask for another credit card when I called… no answer to either question. The manager, I’m pretty sure Drew, said our order would be free and to just tell the delivery guy when he arrived. To recap: the BUSINESS solution was for the us to tell the delivery guy that his manager said we didn’t have to pay; we quickly placed an order with HH Gregg for a new TV based on this gem — «No no, it’s cool, bring our new curved OLED right in. I know you haven’t received payment yet, but your manager said it was cool.» Again, when the pizza came, it was cold. And again, the delivery guy stated he was the ONLY person who was doing deliveries as they were again short-​staffed. It begs the question: why was the manager hiking at the Viaduct when he probably could have been helping his staff meet delivery obligations?
Stoners of the world, rejoice, because here’s your ticket to free food: Step 1 Order 2.5 — 3 hours before you actually want to eat, Step 2 An hour into your wait, call asking where your food is (you’ll be told that order has already been sent out), Step 3 Wait another hour and get baked, Step 4 Call again (because there is no chance in hell you would have received your food by now) and express your sincere displeasure at which point they will half-​heartedly apologize and comp your order, Step 5 You food will arrive, tip or don’t tip, that’s on you, but just know the I’m-The-Only-Driver schtick has been in place for 3 – 4 months already, Step 6 reheat and eat your food. On second thought, six steps might be too many for stoners.
Will we order again? No.

I have been a Pizza Hut customer for over 20 years. I received the worst service from this Pizza Hut. First of all, I called my order in. very basic order, just cheese sticks and a personal pan. I was told it would be 20 minutes. I get there exactly at 20 minutes. I was told that they were behind a little and that my order was just now being put in the oven. That was cool. I understand things can get behind. So I go and run some errands. I get back almost 20 minutes later to find out (after waiting a few more minutes) that my food still had not been prepared. I requested a refund. The manager came up and gave my money back and said he would just give me my food for free. After waiting a while, my personal pan came but no cheese sticks. I asked the cashier about my cheese sticks. She went back to the manager who told her to tell me (1) he never promised me cheesesticks (lie #1) and when I countered that lie she said (2) that they ran out of cheesesticks (lie #2). I will never go back there. Very incompetent, ghetto staff there. But lucky for me, I found who owned this Pizza Hut location. A company called America’s Pizza Company, phone number is (337) 289‑0404. Ask to speak to Nicole! I don’t play when it come to customer service. I called Nicole who apologized (although she seemed uninterested in knowing which store it was) and claimed she was going to send me coupons for free pizza (I have yet to receive them). Also there were other people who were waiting a long amount of time for their pizza and was equally frustrated with the staff there.

This Pizza Hut is horrible! The workers are rude. I called and held for more than 15 minutes! I should have hung up the phone, but I was so upset I held because I couldn’t believe I was on hold that long. This establishment should be closed!!! It’s ridiculous!

Ordered delivery at 7:30 and it’s still not here and it’s 8:51, I think I’ll call domino’s next time

Bad experience… even poorer resolution from management. There are great Pizza Hut’s and not so great locations. This place gives the crappy ones a bad name.
…but, they are busy as hell so don’t expect service or quality to change any time soon.

I’ve had quite a bad experience with this pizza hut. My roommate and I ordered a pizza a few, weeks ago, the wait was ridiculously long. After about 2 hours our pizza was delivered. We open the box and it was wrong! We called the store and they gave us a credit for a pizza of equal value. The other night we decided to use our credit. We called the store and were greeted with such a rude tone. We told the girl on the phone about our prior experience and how we have a credit, she was no help. We asked if there was a manager we could talk to and she told us she was the manager. We held our heads in exasperation, and gave her our number again. Turns out we did have a credit. She told us we gave her the wrong number (we didnt) the pizza finally gets here and is completely wrong. Not wanting to have to wait the extra time for them to deliver the pizza we went down to the pizza hut location. Turns out the girl on the phone wasnt a manager at all! We talked with the real manager, who was absolutely understanding. She apologized and everything else was good. The only reason im giving two stars instead of one is because of how kind the actual manager was to us. The pizza was good, but nobody should have to go through that much trouble to have dinner.

Customer service was awesome for me. Pizza was about an 8. I gave an extra point because the veggies were really fresh. If I had to go off of the lady on the phone taking my order alone…10s across the board!

Ordered my pizza online and went to pick it up and they put the wrong toppings on it and I said it was the wrong topping and the guy acted like I was an idiot and didn’t know what I was doing. I usually eat dominos but we wanted something different. Prob won’t go back here for a while.

Terrible!!! 2^nd time we have ordered from this location. Wait over an hour both times and we live less than 5 min away. Main thing is taste is disgusting. Taste just like store bought digiorno. Hard crust. Way more crust than cheese and just no flavor!!! Going back to dominoes &/​or papa johns

Hello friends,
This fine Pizza Hut is located in a small strip mall. That had a soul food place, a gas station and some other something. It was football night and my buddy was buying. sooooooo fast food pizza it was.
This has to be the smallest business I’ve ever seen. All i could keep thinking to myself is, «wow, this is what a sweatshop looks like». It’s carry out or delivery ONLY.
As for the pizza, it was good considering. It also helps that we picked it up so it was pretty hot. It looks janky on the outside & it’s pretty small on the inside and looks like it could stand a good washing. That’s my reason for the low star rating.

There was an impromptu game of Risk happening at the ol’ homestead the other night… I was one of the last people to know about it… lol I hit the phone booth and changed into my alter ego «SuperHostess»… I ran to the local grocery for snack staples: chips, dips and drinks… I would have tossed a lasagna into the oven, but I only had about a half hour… (I believe this is where someone says, «Ain’t noboby got time for dat.») I elected to call the local Pizza Hut and get some vittles…
Luckily, there was an awesome special. A large pizza with two toppings for $ 7.99 for carryout only… That’ll do it! We ordered two: pepperoni/​sausage and pepperoni with extra cheese… I ordered some breadsticks to go with and was quoted 20 minutes… I got there in about 25 minutes… I like to give a little cushion, just in case… Turns out I didn’t need it… The food was sitting right in the warmer when I got there…
The order was correct; all of the pies and breadsticks were nice and hot… The service was fantastic (Thanks, Em-​Laaaay, for the best laugh ever with your awesome nametag)… When I got back to the abode and the folks got their nourishment, everyone was pleased with the quality…
I’ll definitely be ordering from this place again… They saved me in a pinch without a hitch…

My friends and I were hungry for some pizza so I figured why not give Pizza Hut a try.
Of course, everyone wanted something different so when we ordered online we made tons of special request. We ordered the special with a large pizza, easy on the sauce with half pepperoni, ham and banana peppers, the other half with Italian sausage and mushrooms. A side of regular breadsticks with marina sauce and a 2 liter Mountain Dew.
We got the confirmation… our order would be ready in 30 minutes! The wait seemed like forever, but when we got there we were pleasantly surprised to find our order hot and ready AND prepared according to our instructions. YES!!!
The pizza was good, the breadsticks were nice and crispy and overall it was a really good and satisfying meal! We will be ordering from here again!

I ordered a pizza on the web. Was automatically given this location for delivery. In fact, I’ve ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn’t shown up. I call the store (even got the number from my confirmation email) and they try to tell me that 1) they «never got the order» and 2) they don’t deliver to my house. Absolute B.S. The young lady I spoke with was rude and dismissive. She tried to tell me that the Lake Wylie store delivers to my house. That store is 13 miles away and IN ANOTHER STATE. I can only assume that 1) Pizza Hut hires incompetent web developers or 2) the local staff were too lazy to do their job and canceled my order. Either way, I will never be eating from here again.