The Westin Charlotte

Absolutely the best! I stayed here this weekend for the V-​WISE conference. The room, food and staff was fantastic. I will definitely stay here again

Comfortable stay and good customer service. $ 20 a day for self-​parking in uptown Charlotte seems a bit extreme. This is what I would expect to pay in a larger city. Housekeeping forgot to supply clean towels one afternoon and promised to come back with some but never did. We were left with 2 washcloths and that was it. Housekeeping was also always knocking on our door by 9 am to see if they could clean the room. When we were not ready to leave the room for the day, they seemed a little irritated. The room was very nice sized and the felt clean and light. I would stay here again but it didn’t knock my socks off.

I like the Westin Charlotte
And it’s not just because the chandelier in their lobby is the size of my apartment.
It’s because in that lobby, they also have a mini Starbucks. And they also have a large parking garage that is attached to the hotel. And the hotel rooms are nice. And the front desk attendant I dealt with was really nice and cute. And their hotel bar is huge.
And the last reason I like the Westin Charlotte is… it’s so large, that I did not have to use my google maps to find it when I was walking back from the outskirts of downtown.
It’s also a stop on the light rail!

Came here for New Year’s Eve. The music was terrible, to buy a drink I had to spend 30mins in a line first to buy a ticket and then buy a drink in another line. Total time spent 1 hour for a $ 15 drink. Want my money back

The hotel itself was pretty nice — unfortunately, there were a few very important things that caused this stay to be a bad experience for our trip.
The valet service is HORRIBLE & DANGEROUS.
1) When arriving back to the hotel on Saturday night/​Sunday morning, as we were pulling in, one of the valet men came speeding out of the garage full speed and almost hit our car. He didn’t apologize or even acknowledge almost doing it. We had to slam on our breaks so hard it shifted many things around in the car and screeched the tires.
2) When checking out of the hotel on Sunday morning, our car (which was a rental car, might I add), had the fresh smell of cigarette smoke in it, as if someone had been smoking and put out their cigarette as they were getting in the car and blew the smoke in the car. We had to roll the windows down in the very cold weather to get the stench out on the way to the airport.
3) The same valet man gave us wrong directions to the airport, sending us north of Charlotte. Luckily, I was somewhat familiar with the area and could tell that we weren’t going the right way, and turned us around. This, however, made me have to get more gas in the car — which we had pre-​paid for gas and had it set to deliver it back very close to empty. Instead, I had to pay for more gas to ensure that we didn’t run out because of the 20 miles off track we were. ALSO, this made us almost miss our flight. Thankfully, security was moving people fairly fast on Sunday.
4) When I have tried to contact valet management, I continue to get voicemail. I tried to speak with one of the hotel managers, but the operator kept sending me to a answering machine. After a while, I finally told the operator, ‘I want to speak to a frigging manager — quit sending me to voicemail!’. HOWEVER — after saying this, she transferred me to a lady who answered saying — ‘Hello — this is one of the F’ING managers — how’s your day?’ in a very smirky tone.
5) Finally, after e-​mailing the man that continues to ask that people on this site e-​mail him directly with their issues about all of this, I never received any sort of reply.

Wonderful location, minutes walk from the center of Uptown and other venues such as the BoA Stadium. Right next to the light rail so super convenient to get where ever you need to be.
The interior is of the hotel is quite good, though is getting a little dated. The bed is very comfortable and the linen was clean and crisp. The room’s size was okay and the bathroom was on the small side. The bathroom light was quite dim, but shower pressure and soaps was also very good. WiFi was quite fast and reasonable for the price. I had a room facing Uptown, and the Westin had very large windows, allowing me to look out of the beautiful skyline. I will definitely be back.

I stayed at the Westin for business travel about a month ago and found it to be wonderful. The people were warm and welcoming — from the valets to the front desk. Pierre was especially kind on this late night and helped make me feel welcome. The next morning, one of the valets (forgot his name), helped me get a black car to one of the buildings because it was raining hard.
The room was clean, fresh and had the conveniences I expected. Breakfast buffet was good — price was higher than I would pay personally, but very nice restaurant and quiet.

I like the Westin. The lobby is adequate, rooms are predictable and safe. If you love beige, you’ll love the interior decorator’s style. Views: Nonexistent (it is Charlotte after all, what are you expecting to see, suburbs?). Water was hot, beds are cozy and clean. I didn’t see a single cockroach.
Like any large metro hotel you’ll see a interesting variety of people — business peeps for a conference, kids on a tour all wearing the same coordinated clothes, and random weirdos (like me). And of course on the right weekend when there is a game — lots of Cowboys fans. People watching is a sport in itself — all the tarted up ladies (welcome to The South y’all) and kids freaking out.
Lets talk about the bar. The first night I went I got served twice with STRONG drinks (negroni, then gin & tonic), and only $ 10 bucks. I’m gonna like this place, I thought — I wonder if the locals come here knowing the drinks are strong. But alas… the SECOND night I ordered a whisky sour and it was basically sour mix. When I subsequently ordered a double it came back with a shot floating in the top and… wait for it… the charge was $ 24. Yep, you read that right — they charged me for TWO drinks (and for some reason added on a $ 2/​drink charge).
I asked for snacks, and they served me some peanut things that were wet. I guess the dish was still wet from the dishwasher. So it was soggy snacks.
And finally, one of my drinks was served in a hot glass (straight from the washer??) So it’s quickly melting and getting warm. Bartending 101 dudes. I knew the score because the night before a woman asked for them to repour her martini in a COLD glass. Apparently her glass was hot. At the time I was thinking — what a b*tch, but then it happened to me. Sigh.
They also charge for internet usage, because apparently the owners think it’s 1995.
I didn’t stay at the restaurant. My friends said it was $ 26 for a breakfast buffet. Ouch.
Parking will add another $ 20 /​night.
These little things added up. The Westin has this vibe of trying to be a nice fancy uppity hotel — people waiting to call cabs for you (we used Über, half the price), and when my bill was emailed to me they called it a «guest folio» instead of a «bill»… all fancyshmancypantsy — but the thing is they miss the details like a competent bar, and they nickel and dime you for things like internet… in 2015.
Pros: Clean, predictable rooms, fast elevator, people watching.
Cons: Bar is hot mess, nickled and dimed for fees, beige.

I was here for a wedding this past weekend and the staff @ The Westin were great. Able to get an early check-​in and had the lovely Savannah check us in. The 25^th floor housekeeper organized everything so well (I have a bit OCD and it was perfect) Front desk specialist Pierre was friendly and informative on the local whereabouts. Very happy the Westin believes in customer service.

Stayed on the 24^th floor for one night for work. Hand’s down I had one of my best night’s sleep on a foreign bed ever! The hotel staff was courteous and friendly all around! I especially loved the waterfall shower head and Starbuck’s coffee in each guest room. Nice touches!

Big box hotel.
Went to the bar for a glass of wine — unbelievable. The bar was out of pinot noir, merlot and malbac. Basically what was some dubious cab. The bar was understaffed for the big convention that apparently was in the hotel.
We put a door hanger our for breakfast (yogurt and coffee) to be delivered at 7. At 8 am and two phone calls, still no coffee. No apologies. First phone call at 7:35 we were told it was on its way. Second phone call at 7:50, they are sending it up «right now.»
The carpet in the room is very stained and worn (staring at it as I type and wishing I had flip flops to I would not have to walk on it).
Big box, impersonal hotel. The views are not worth it.
PS…8:30 and still no coffee or breakfast. Time to check out and never come back. Will upload photos in another review.

We stayed on the 18^th floor looking out over the city. It was fantastic.
We were greeted immediately in the driveway by our valet. He was well-​dressed, courteous and he was quick with jokes that were actually funny. Totally professional crew outside working three or four cars at a time with ease. Great process.
We entered the the reception area and we were totally impressed with the chandeliers, beautiful marble and travertine tiling designs on the floors and walls. The look was pure luxury and it seemed that every few feet there was a Westin employee helping someone or offering a greeting to you as they passed us in route to a very important task.
The room, oh my, the room was/​is fabulous. The bed was covered in white full of feather pillows and egyptian cotton linen. I have not slept that welll in months. I loved sleeping on that mattress, the bed is my new bestie. Smiles! The room had a HUGE football game watching TV set with a crystal clear picture. All my TNT shows were wonderful in stereo sound.
Closet space was scrumptious — double wide and double deep. My dream closet. I measured it and wrote down the specifications for my builder cousin coming in for Thanksgiving. I must have that closet at home.
The bathroom was luxe covered in cocoa brown marble tile. The shower was equipped with a huge rain showerhead and handheld pulsating spray total heaven for neck and shoulder muscles. I liked the mirror and lighting combination. But you will lauugh but I LOVED the tall toilet that allowed you to sit down and not drop down, seriously important as you age. Ha Ha!

Very nice hotel in a pretty good location — you can walk out the door into downtown, you are just on the outskirts. Super clean, the lap pool is the perfect temperature, gym has lots of equipment. The restaurant is closed for repairs, so unable to comment and that was a bit inconvenient. Parking is rough through — $ 20/​day.

I aboslutely loved this hotel! My co-​worker and multiple people I spoke to even mentioned how good it smelt– that’s how you know it’s a great hotel! haha no lingering smell of mildew or mold, it was so fresh and clean.
The beds were so extremely comfortable, i never wanted to get out of bed! They have a great service where if you’d like to skip your room cleaning for the day they’d give you a $ 5 gift card for going green.
This hotel also features a deal I’ve never heard of before and sadly didn’t take advantage of. You can rent workout gear for $ 5. They will send New Balance shoes and clothing to your room! for $ 5! Such a steal if you dont’ have room in your carry on for extra items.

AVOID THE VALET AT ALL COSTS!
The valet curbed 3 of my 4 rims on my new BMW and refused to pay for the damages.

Couldn’t me happier with my stay in the Westin!
I proposed to my girlfriend now fiancé and the staff here made it all the better. They helped me set up, sent champagne and nibbles and even gave me an upgrade so I could show my fiancé the best time of her life. Her staycation, our engagement, the whole experience was fantastic and I look forward to staying there again soon!

This is the one hotel in uptown Charlotte that I don’t mind coming back to, since it meets my expectations nearly every time. Since arriving here for the first time for a convention in 08′, followed b subsequent conventions and business meetings, the Westin Charlotte has been a welcoming accommodation that continues to leave an impression after each visit.
The first impression easily was the Heavenly beds. I’ve never slept in a better bed in a hotel prior to this visit, nor since. This bed set the benchmark so high with me that I purchased a comparable model a couple of years later at a pretty penny. The rooms within the Westin Charlotte are standard Westin: a littler smaller than expected, with the bed dominating a good portion of the space. The standard amenities of the pool area, gym and so forth met expectations. The front desk staff is very, very good, in addition to the banquet staff when it comes to accommodating colleagues that are in for a convention.
The bar area across the floor from the front desk is one of my favorite places to network with professionals as much as I do drink. Known as «The Lobby Bar», the area is set up strictly as one to rendezvous with business associates and friends during events primarily after 5 PM. The menu is moderately reasonable for beer drafts, yet a little pricier for hors d’ oeuvres and cocktails. If you can get your company to approve drinks and appetizers under T&E, it is highly advised.
Parking is so-​so. While the convenience to park within the underground lot is appreciated, I really think that it should be marked better with regard to where the elevator is in relation to the section of where your car is. It took me nearly 20 minutes to find my car at one point!
Altogether, the Westin Charlotte can be a place to really enjoy. A little pricey, yet worth it if you prefer a downtown (they call it uptown in Charlotte) location while either traveling or on business.

I’m in my room as I write this review. Being so close to the convention center, I assumed the place would be more pristine. I was wrong. While the room is fine, it’s only fine. It’s not the cleanest room I’ve seen by a long shot. The air conditioning vent is extremely dusty as is the majority of the furniture.
The bed seems clean but as with most hotels, there are layers and layers of linens which are meant to feel plush but just get tangled and feel hot in the middle of the night.
Finally the self parking is $ 20 a night which is just much too expensive for a city like Charlotte. Being from DC I’m experienced with pricy parking but $ 20 a night in a small city like Charlotte is just ridiculous!

This is a good option downtown especially if you have an event at the convention center. You can walk to everything from here. Overall this is a good choice for the area.
The décor is nice, but could use some updating. The staff is friendly. The rooms are inline with expectations. I do not like having to pay for internet, especially daily, so that was a mild inconvenience. There are two bar options in the hotel. There is also a café that serves Starbucks and some breakfast pastries. There is a restaurant on site as well. I only tried it for breakfast. That was very disappointing but i will save that for my review of it.

I was a manager at a six-​star hotel with 2,800 rooms in downtown Seoul. So, I might have high standards. I really liked my experience there working for Avon Walk twice, competing at World Affairs Council World Quest twice, and hanging out with friends. So I almost gave it four stars. But I have to be professional. I do see a lot of things that i would change if I were running it.
That doesn’t mean that it isn’t good. It still is a nice hotel. Some people just love Westin for what it is. Not too fancy but one of the big boys. But the way the guests were lined up and waiting in the small lobby in multiple direction was difficult to overlook. There were some even blocking the entrance.
The nice things about it is that it’s in the right place. Location, location, location. It’s in the center city, yet not right beside the biggest businesses and heavy traffic. The overstreet mall isn’t connected to the hotel, if I remember correctly, but everything is in walking distance. And if you are in the city for conventions, or a professional sports game, it’s a perfect place to stay.
I have also been to most other popular hotels in Charlotte. The city doesn’t have a Four Seasons, Wardorf Astoria type of a hotel. So for what it offers, it’s pretty good. So enjoy it.