Trek Bicycle Store

Just purchased my 5^th bike from these guys, Andrew, Jason, and Doug are always great. Super awesome Trek EX 9 they fixed me up with.
Great service.
Andy H.

The friendly & knowledgable staff made buying my 1^st road bike a very enjoyable experience. Shout out to Jason who answered all my questions & made me feel like I was being welcomed into the biking community. I was only looking at lower end models but nobody talked down to me or pressured me into spending more than I could afford. These guys are very nice!

The Trek Bicycle Store is awesome! If you are looking for a new bike, equipment, or service, look no further. The sales staff educated me and never once pushed me into buying anything. Service guys educated me further. My girlfriend and I took our time to demo two mountain bikes over two different weekends. Were never pressured into a purchase. We now own two wonderful full suspension Trek bikes. An awesome experience.

I just want to say that the customer service from this store is excellent! I want to thank Mike Kelly for helping me out with the speed concept stem I purchased over the phone in July and needing it at the 11^th hour! You rock, Mike!!!
John
Huntington Beach, California

I’ve been interested in a quality bike for some time now and wanted to check out Trek since I see their name everywhere major cyclists race. I stopped in to this location awhile back and wanted to try them out, get information and see what was available.
Well, I was promptly greeted and asked a series of questions that would tailor my likes and wants with the proper bike. After narrowing down the choices, I settled on a hybrid bike… it was crazy ridiculously priced high. However I knew I was buying the name, quality, warranty and service all of which were important to me, not just price alone.
To date after many months, I can say I’m truly satisfied with my Trek as I was the first day I purchased. The sales staff was wonderful, knowledgable, and very helpful to a novice like me. I would highly recommend Trek of Charlotte and if price is your only deciding factor and not quality or accommodating staff then this isn’t the place for you.
There are bike shops for you, but you’ll soon find they don’t compare to Trek.

Top line: non-​pretentious bike shop full of people that want to convert you to a bike addict!
I have been here many times, in fact bought a few bikes here. In addition to bikes, this is also the place where I take all of my bikes to get serviced. Salespeople are knowledge, kind, don’t hate you if you don’t buy an expensive bike, and just overall are good people to work with.
Bike shop here is a little expensive, but nothing crazy. For me, the comfort of knowing they won’t over-​charge you, plus the knowledge they have about cycles, makes it a great place to get a bike serviced.
Bottom Line: if you are considering getting a bike, do your self a favor and check this place out.

Been here a few times now. Honestly I typically write off most bike stores as places where, not gonna sugar coat it, lots of those douchey hardcore road bikers hang out and work. (You know, the ones that don’t wave when they pass another cyclist on the road. Yeah those guys.) But when you give the people the idea that you’re a true cyclist and that you at least care about the subject material, they can be surprisingly quite helpful and friendly.
The first time I came in here one clerk talked and talked about all the local area rides, races and such and you could tell he was a true lover of cycling. He was good for filling my friend and I in on whatever we needed to know. We aren’t hardcore road cyclists but we build our own bikes and he was great with helping us find out about parts and accessories. Another time I came in to buy a freewheel cog and even though they didn’t know exactly what I was looking for, they pulled down a box of unusual things and let me dig through it.
Depending on what you get the prices can be okay, but generally speaking, and as it is a TREK store, the prices are gonna be quite high even when compared to more modest (less flaunting) bike shops. So in terms of staff friendliness and helpfulness, this place definitely wins out.