UPS Customer Center

I needed to pick up a package that I wasn’t home to sign for. I called the center and they contacted the driver to drop the package off at the hub. I got immediate responses to everything and they were prompt to call me back and tell me my package would be available after 1:15pm. I’m impressed with the precision of the time! I couldn’t get there until near closing (6pm), but all the same, it was good to know in the event my plans changed.
One thing to know is that this place is out in the boondocks, practically. It’s only a mile and a half from 85, but it’s not a place I’d want to drive after dark. There are just a lot of industrial buildings and there’s even a massive rock quarry that for some reason gives me the creeps.
So my security spidey sense tingling wasn’t totally off. When I drove to the UPS hub, there was a security guard at the gate who insisted I show ID and essentially check-​in and state my business. While inside, there were 4 other people waiting on various things, and 2 of them looked like people I would not want to be alone in the dark with. Everybody uses UPS, I get that, but. yeah. spidey sense telling me to keep to myself and leave as soon as possible.
The rep inside took 10 minutes to search the warehouse for my package, but just as she came out to tell me she couldn’t find them, I happened to walk towards her and I spotted the box under the counter as mine. Silly!
Great customer service, and the driver is still awe some for leaving the package for me so I could get it same day, but I really wouldn’t want to come back to this place if I didn’t have to.

I wish there was a zero-​stars option. UPS almost went out of its way to make it as inconvenient as possible for us to obtain a package from them that was sent to us by friends. UPS insisted on attempting delivery on weekdays during work hours despite being told we would not be home. Their customer service reps gave inconsistent and completely unhelpful instructions on how to get the package diverted to a UPS Store where we could pick it up, before refusing to transfer it to a UPS Store. We were literally trying to pay UPS more money to send this package to a UPS Store where we would pick it up from them — answer, after telling us yes and then not doing it, was that they would now not do it at all. Finally, when my wife went to pick it up from the customer service center, she was rudely hassled by the UPS security guard. Use UPS again for anything? No thanks, not if there is any alternative possible.

My latest experience with UPS is similar to most of those posted. I was told by a company to refuse a package if a duplicate arrived and it would get back to them and I’d avoid additional charges. I first tried to take it to a UPS Store – very convenient. They said they are independent stores not part of UPS and that if I left the refused package UPS would just pick it up and deliver it right back to me. They gave me a number to call.
I called the national number and they told me they’d have someone out the next day to get it. No one came the next day, with package waiting on porch for them. Day two – still no UPS – you know the company that drives through your neighborhood 5 times a day?
So I called the national number a second time. Well, the request was never completely entered. So someone will definitely be there the next business day, which meant Monday. Guess what? No truck Monday.
A third call to national UPS number. They would have a supervisor call me the next day. Got that call from someone at this service center. Lo and behold, someone came by and picked it up finally on Tuesday, but did not ring the bell to let me know they got it and possibly apologize. Then Tuesday night, another driver shows up and says he was supposed to pick up a package. Told him it had already been picked up.
Now shift to Wednesday evening. I go out on my porch to find the package – redelivered to my house – the package with «Refused» written on all sides. It was supposed to go to London. Missed it by only a few thousand miles and 5 time zones. Clearly the driver had picked it up, thrown it on the truck, found it the next day, wondered «What the *** is this?» and given it back to me.
So now call four to national number. They laughed and said it was hard to get good workers these days, but assured me I’d get a call within the hour. (I had tried calling the local number that had called me and was told it was not set up to receive incoming calls. When I asked the national person for a local number to call, they said there was no such thing. Does this tell you something about their commitment to customer service?)
Got the call and person assured me they would speak to a manager and they would try to send someone by the next day. I’m waiting.
I get dozens of packages a month delivered by FedEx, Lasership, DHL, USPS, and UPS. Without a doubt UPS – a company that built its brand on service and ontime delivery – is so far below the others it is not funny.
Avoid using them at all costs. You and your customers/​friends/​loved ones will be much better off than trying to send something through the disaster that UPS has become.

I was watching the status of a delivery online and was disappointed that they attempted delivery on Friday morning when I am not home. Normally UPS delivers after 6pm. So assuming they were going to try again on Monday around the same time, I knew I wasn’t going to be around then either. So I called customer service and arranged to have the package held at this location for pickup on Monday. The process was quite simple and automated, although I’d rather deal with a human being.
Anyway, at 6:55pm my doorbell rings and it’s the UPS guy again. He made a 2^nd attempt to deliver my package (my new IPad3) on his last stop of the day. And that made my day and weekend and probably month.
Thanks UPS guy! You Rock!

I’ll agree with Gabriel, except that I didn’t manage to visit the UPS Customer Center. Yes, I did go there today, a Saturday. They’re closed. Seriously, what the heck is that about? Isn’t this a big city? Isn’t this a major delivery center for them? I guess not.
The problem started when the shipping address on my package was off my one digit, but UPS didn’t call me or email me to correct it. Instead, I happened to notice on the tracking page this morning that there was a problem. So I called (the first time) and the agent said that there was nothing I could do — I would have to wait until Monday to call, fix the address then, and they would try to deliver on Tuesday. I actually believed that for about a half hour. And then I thought… doesn’t UPS take pride in being a logistics company? Can’t a package be rerouted in transit? So I called and this time, the agent said that she would send a message to the local warehouse and they would call me in an hour.
Three hours went by. So I figured I would go to the dang warehouse and wait for the driver to return so that I could get my package. They’re closed. So I called a third time, and this agent apologized for the previous agent’s error that someone would call me. And no, they won’t try and redeliver a package once it’s been attempted that day. And no, they can’t try and fix it until Monday which means that the earliest I could get my package is Tuesday.
I’m very disappointed. I will be choosing FedEx or the US Postal Service next time. We (heart) Logistics. I don’t think so.

I’ve had several bad experiences with UPS so it’ll come as no surprise that I was at this location because of another UPS screw up. Due to a substitute driver failing to find an address that all the other drivers easily found (all year long) I had to spend part of my Saturday at this customer center. My poor service started when I spoke to the center over the phone the day before. Not only did they not want to speak with me, but they were unapologetic for the mistake their driver committed instead choosing to hoist all the blame on me.
When I drove to this location it appeared that everyone, from the employees to the customers, did NOT want to be there. I made it through the line expecting a brusk reception from the sole UPS employee manning the station and got exactly that. Even though I had my ID ready and the tracking number written down she still made me feel like I was interrupting her day.
When you order items online you can’t always choose who delivers your packages. While I wish I could always use FedEx or USPS I’ll just have to prepare myself mentally when dealing with UPS. I gotta say, Brown hasn’t done crap for me lately other than piss me off.