Wingstop

The wings here are ok! I ordered online and i showed up for my order just to find out my order was never made. Total time to wait on order was 45 mins. Just very bad service.

First let me say that I LOVE wings. I have loved every wing that I have ever eaten in my entire life. So I was excited to go to a restaurant that focused on wings. I went in with very high expectations and I left disappointed. I have given this store multiple chances, and tried boneless and bone-​in wings with various flavors. Everything was too salty and ranch doesn’t come with the wings??? you to have specifically ask for and then pay extra just for ranch. Also each time I have gone there (I won’t anymore) the drink of my choice has been out of syrup.
Secondly, I have known former employees of this restaurant and the general consensus is that the owner is bad. They complained of being watched by the owner on camera all times of the day. The gist of it is, the owner is a control freak. He is on THIS site commenting on each negative comment (probably this one too). He is a bully and clearly spends more time on Unilocal than managing his store. I don’t personally like going to a restaurant knowing that the staff feels miserable and oppressed by their paranoid/​controlling/​in over his head boss.
p. s. slamming people on Unilocal for not liking the food/​service your store provides isn’t how to make a good impression. It gives off the vibe that you are a sensitive cry baby.

Made my first ever visit to this Wingstop and was very satisfied with the service and the food. Don’t believe the hype! This place is great!

Ugh… The customer service is not great but the food is great if they get it right. Have asked to speak to a manager numerous times being told the owner is the manager yet no call back :(if I ever get a response and see changes I will change my review. After leaving three messages you would think the owner would care enough to call back.

Well my first time at Wingstop wasn’t to eat fine chicken; but to look at their HVAC issues. Had to replace a few kitchen grill/vents…and inspect three roof top units. After the work was completed, the owner offer to have my lunch prepare in 14 minutes. .so after I ordered my wings 12 minutes their ready. Unreal this place hit it out of the park. Their chicken wings are the BEST! Couldn’t wait a week later to reschedule to service package units for hca agreement, just to have more of those wings. If you love wings I highly recommend this place only… unreal, give them 10 stars!!! Bruce Hooper @Michael & Sons services

First time having wing stop and I can say that it was worth the wait. It was a little busy for a Sunday, but the service was speedy. The cashier was quick with taking orders the food however took a little longer. The atmosphere is inviting. They have 2 large screen tvs in their dining area. I tried the teriyaki, lemon pepper, and smoked bbq wings. Whether boneless or with the bone the wings were great. Definitely everything that they claim it to be. The Lipton sweet tea is Great! Made to perfection ! Coming back for sure!

I got my delivered and the chicken strips were okay but the garlic bread was nasty! And so were the apple bites. I will not be eating here again.

Wings are good but the customer service is very poor. They seem to always be understaffed.
Have had numerous problems ordering over the phone for take out.

It’s a decent spot nothing to really brag about. The eating area could be kept a little cleaner two tables still had not been cleared but were empty at the time we arrived. To get fast service its best to call ahead.

I decided to try Wingstop out one evening after work when I had a craving for wings. I wanted badly to call my order in on my way over so I wouldn’t have to wait at the counter, but after reading other reviews against this practice, I decide to just cool my heels and wait in the restaurant.
It was around 8pm, a few families were in there eating, one patron walked in ahead of me. Orders were placed quickly, and within 20 minutes I had my wings. I was pleased (lucky?) I didn’t have any issue with food, wait or service. My daughter and I both enjoyed our wings at home.
I will be back to try different flavors, hopefully everything goes as smoothly as the first time.

Don’t waste your time. Ordered and its 2 hours later– still no food!!! It’s not like this in Detroit where I am from; but this is not the service I have come to expect. Go to Zaxbys!

This Wing Stop really gets it right. The wings and tenders are just perfect. I give credit to the staff. I have been to other locations in Texas and Illinois, and they were not even close to mastering the ingredients. The baked beans are interesting, kind of a beer taste to the sauce. The tenders are crispy but not way too crunchy. The wings are traditional or boneless. The rolls are pretty delicious. Interesting also is the wide selection of IBC products in the cooler, if you like that more than Coke or tea. Wingstop does have an odd way of using paper towels in place of napkins, that is a company quirk, so pack your own otherwise.

We haven’t been to a Wing Stop in ages and actually drove a bit out of our way to visit this one. We were greeted by a super friendly woman who helped us order by making some suggestions. The wings were a little over saucy but good. The fries were delicious and fresh. The place can definitely use a good cleaning. Overall it was good.

Best place for wings! I am so happy I have one so close to me. The Cajun and lemon pepper flavor wings are delicious !!

I ordered online from this store. I was promptly sent a confirmation message telling me that my order would be ready for pickup in 20 minutes. An hour later I finally received my order. When I asked to speak to the manager, only to alert her to the fact that there may be a problem with their online ordering system, she proceeded to talk down to me with a very rude attitude and attempt to explain that my order wasn’t received in the store until a whole 30 minutes after I received confirmation. Being in the chain restaurant business myself I knew this was a complete lie but allowed her to belittle my intelligence and eventually offer me a refund. Why would I get a refund on food that I waited an hour for? Also how is it that your website can send me a confirmation right away but not send the order to the store until 30 minutes later. I know this was a lie because when ordering previously my food was ready when I walked in at the suggested 20 minutes.
I also noticed that the cashier handled food and money without scrubbing his hands, which is a definite health code violation. The manager also attempted to handle my food without washing her hands. If you want to roll the dice on your health, eat here. If attempting to order online you may want allow 50 minutes instead of the stated 20. Definitely amateur hour over there.

When it comes to quick eats and chicken wings at that, this place is bar none! Definitely the best wings I have had around this part of Charlotte. These wings will compete and beat many of the wings that are served in the big chain restaurants in the area. They really got something going on here. They should consider expanding and possibly serving beer on tap. Also, maybe adding some more televisions and just becoming a full on go-​to restaurant for the best wings in Charlotte NC.

I ordered wings from Wingstop on their website on Saturday morning and paid in full for the big fight on Saturday. I was having friends and family over so I ordered 75 wings with 2 potato salads and 1 large fries. Well we live in the Ballantyne area so my husband drove 30 mins to North Tyron to pick up our order. Mind you that when I put the order in online and paid for it, I stated that we were going to pick them up at 6:30pm. My husband had to wait an additional 1 hour for our food.
When he arrived back home, and I was unpacking our food, I notice that we were short an significant amount of wings. I counted the wings and we only had 30 out of the 75 wings that we ordered. I called back over to Wingstop to inform them that our order was incomplete. We had a friend that was coming from that side of town so I informed them that he would come and pick up the rest.
Well my friend called me back to inform me that they were only going to giving us 20 of the 45 that were missing. I called back up there to ask them why they were they not completing our order only to be informed that they only thought we were missing 20. I informed them that we were missing 45 originally and that by giving is 20 more, they still owe us 25 more wings to complete our order. Well they said they give us the rest, but we would have to wait an 1hr and 30 mins. Now my friend that was doing us a favor was getting impatient because he didn’t want to wait. So I told me friend that he could leave and I would deal with it in the morning.
Fast forward to Sunday morning, my husband and I both called to be informed that a manager would call us back later that evening.
Never received an call so we called again Monday morning to be informed that we would not get our completed order not would we be receiving an refund. Do to is arguing with them, for not completing my order. Also the general manager told me that I was wrong because the got our order wrong. When did this start happening in customer service industry? So in general is the food good, yes. Is the customer service great… absolutely not. I don’t have the need To lie about my order, if it was right the first time, they would never have heard from me that day. It just run me that wrong way to be told that they cannot compensate me for their screw ups. I file an complaint with the police as well as the BBB.

Hello friends,
Two words. Monday & Tuesday. Half off boneless wings. I love thier lemon pepper (a la Rick Ross). You can call in you order fur pick up, order at the front for take out or dine in. I’m usually picking up 20 wings (real wings or boneless) and a order of fries before I go I work.
Fries? Did somebody say Fries? Yes, yes I did. If you like fresh cut fries. This is the place. If you like that burger joint that givess you wayyyyyy too many. These are in the same lane. GOOD!!! They have the malt vinegar to go along with it. Ummmmm
It’s in a strip mall (ohhh nooooo) tucked away in the corner. Their open til 12:00AM. I’m not sure about this location but the one in Pineville used to sell beer as well.
Today is Monday which means… See my 1^st sentence.
Go enjoy!
TTFN

Not at all! And your response lends credence to EXACTLY what I was saying! My son is an adult — his issue was that he does not like confrontation and said ‘it’s not that serious’! He did not admit to your staff being correct, as HIS order was the portion that was made incorrectly! And he explained that… it made absolutely NO sense to make the entire order over! There was NO change to the order… the issue was that both orders were made with ‘bone-​in’ and he wanted boneless! My portion of the order, as stated was correct — your staff, wasn’t listening to that FACT!
Free food!!? Chicken? Really? NOONE asked for ANYTHING free or complimentary! All I ask for was MY portion of the order that WAS prepared correctly! How do you tell a customer that you aren’t going to do that as I was told! All I did was suggest you provide some ameliorative measures in response to how your staff handled the matter! I didn’t ask for or get anymore than what I PAID and asked for! The receipt PROVES EXACTLY that! To resort to name calling — swindler and cheat… sorry, those are two things I am NOT, NEVER have been and NEVER will be!
It would be impossible for 3 different staff persons to verify anything as there was ONLY one person at the counter! And she DID verify that she made a mistake! Again, thank you Edith for telling the truth!
And, if what you were saying was indeed actual and factual you would have responded and resolved the situation prior to me leaving. The above response again shows just how UNPROFESSIONAL the management AND your establishment is!

Failure from customer service to location to taste. COMPLETE FAILURE!!!
This is the worst Wingstop I’ve ever been to and I’m a big Wingstop fan. In my old city we had over 5 wingStops and they were delicious with excellent taste and customer service… But this place is terrible from location to customer service you can barely see the place and once you go in there you will never want to come back. The employees are scared to work because the owner watches them like a hawk like they’re in prison campus it’s completely sad. Normally Wingstop gives you free extra ranch if they forgot to ring it up but they also made me pay for it and swipe my card all over again it was a disaster. I’ve actually met the owner once he sits in the back corner on his Apple Computer and bosses people around and the complete most ridiculous way possible