Zerorez Charlotte

I used Zerorez in September 2014 and had a wonderful experience. They were nice to deal with and I got an appointment right away. My carpet looked great after they cleaned. I called again a week ago, and did not have the same experience. The woman who took my call was rude and argued with me about the service I had in 2014, even looking up the «notes» and reading to them, which was insulting when I know what I paid for. Couldn’t get an appointment time with less than a 4 hour window (even though I did the first time), and nothing for over 3 weeks out. They did a great job, and I was planning to use them again, but not after the rude conversation I had attempting to book an appointment. I found another company, locally owned (not a franchise) and I will use them from now on. Maybe this lady was having a bad day, but it’s not the way to run a business.

Hi folks, Sorry if this sounds rantish but I wanted to get this out there. I had a terrible experience with ZeroRez carpet cleaners and wanted to get the word out to be cautious when dealing with them. My wife and I had used them before (groupon/​living social deals) and found their service to be excellent. We had a «pet incident» where our dog was peeing in the upstairs hallway, my wife yelled NO, and the dog ran down the stairs still peeing. Since we were having family in town for Thanksgiving, we called Zerorez and they said they would squeeze us in. The woman explained for the hallway and stairs it would be 119 dollars plus a small fee for a pet enzyme solution. She explained they could not give us the price until they saw the area, but she had said a small fee so no worries on my end. The guy shows up today and says we are lucky because the pet enzyme solution was «only going to cost us $ 50 bucks instead of $ 75 since the area was so small.» I said there is no way I am paying an additional 50 dollars on a 119 dollar for a small fee. He explained they charge 50 or 75 as a flat fee for this and I should have been told about it up front. I said there is no way I am paying that and I would like to cancel the appointment. He called the office and informed me they said I had to pay a $ 50 dollar cancellation fee. I tried not to laugh and said no way man time for you to go. He asked if I would speak to someone at the office, so I said sure because I did not want to get him in trouble. The woman at the office was super rude, told me they said there would be a fee and I was liable for it. I said look if you told me the fee on a 119 dollar bill would be 50 dollars I would have thanks but no thanks and found another service. She said I had to pay the fee and I said your crazy if you think I am paying a penny for your lack of transparency. She then said «we will cancel the appointment, but if you ever use our service again there is a 50 dollar charge on your account. Thank you and have a nice day,» Click. Needless to say, we will never use zerorez again. I know they have a good rep on here and that they do good work, but if you are doing business with them make sure to get ALL their pricing up front.

So just having brought a new puppy into our home we were in need of some serious carpet help! Matthew the service tech was great and addressed all my pet issues. I know others have complained about the charge to remove pet stains, but for me it was worth every penny! Great job!

Zerorez did an amazing job on our stained carpets. We used a different company (when the carpet was less stained) and didn’t get the results we did with Zerorez. Their method works! And our technician, Mr. Felix, was awesome! Definitely recommend this company.