Fairfield Inn by Marriott

Stayed for a weekend in May. The hotel was clean, nicely appointed and they served breakfast every morning. The parking is free and there were plenty of restaurant choices in the immediate area. There is a shopping mall one block away and it is about 15 minutes to drive to the university. Overall a nice stay.

Stayed one night recently. Early May. Updated décor, very clean, bed very comfortable, staff friendly and very competent. Breakfast very very good. Dining room bright and cheerful. Reasonable rate. Would definitely recommend.

Very happy with my experience here. I’m a business traveler and I have stayed at several moderate price ranged hotels. This one exceeded my expectations. Glad I picked it and will choose to stay here again next time I’m in town.

Staying at any Fairfield by Marriot is a gamble. This particular Fairfield has got problems that start right at the front desk and only get worse from there. I’m not sure which was worse here the staff or the patrons.
The check-​in desk needs a staff redux. The children that were running it were not friendly, nor helpful. I was silently handed two room keys and sent on my way. There were no explanations about the breakfast times, location of my room beyond what was written on the room key card I was handed. When I did make a simple request concerning my reservation, the clerk exhaled loudly and walked away. A Manager came out and started ticking away on the computer console and barely uttered a word to me.
My wife experienced the hotel’s coffee and breakfast and was not happy. The free coffee was little more than lukewarm brown water, but patrons lapped it up like it was gold. The breakfast was a maelstrom of patrons grabbing up free food as if they were at a refugee camp and staff members pushing you out of the way to restock it. I’ve stayed at a lot of hotels, but I’ve never experienced a more rowdy band of patrons in my life. Families allowed their young ones to smear yogurt all over the tables without bothering to clean it up. When I asked for a rag to clean it myself, hotel staff made a snarky remark. Forget about getting anywhere near the two waffle makers, as patrons cooked up a banquet of waffles for their small families. Children were left to roam about the room, grabbing food and stepping on other patrons in the process. Furthermore, unbeknownst to the patrons, hotel staff restocked coolers with frozen breakfast sandwiches, which were still frozen after microwaving them the recommended amount. There’s nothing worse than egg/​sausage biscuits with frozen centers. Reheat and repeat! Ugh!
When I finally did get to my room, the rock hard beds and clogged toilet were a respite from the frenzy down in the lobby.
The unruly patrons only got worse when you got out to the parking lot. Old men in their Cadillac’s talking on cell phones would honk and flail their arms if you got in their way. Vans full of kids were coming and going at all hours of the day and night.
Finally it was morning it was time to go home. While we waited for the one (and only) small elevator to arrive, the doors opened up to reveal a little woman with a huge blue rolling hamper loaded with linen that successfully filled all the space in the elevator. All the patrons waiting decided to wait for the next ride, while a comment was raised about why the hotel did not have a service elevator. The doors closed on the elevator and after a few minutes, the doors opened to reveal the exact same woman with her oversized rolling blue hamper. It was at this point a portion of our group threw up their hands and took the stairs. The doors closed again on the elevator, a few minutes passed and guess who was in the elevator when it opened again. Yup, it was our friend with the blue hamper. This time she decided her ride was finally over, wrestled her hamper out of the elevator and let us use it.
My advice, stay at the Courtyard up the street…

The receptionist was nice at check in. The room was clean and odor free. The bathroom was clean and had ample towels. Complimentary breakfast completely met our needs as a family of four wit two kids under 8 yrs old.

TERRIBLE Customer Service! When we ran into a problem with the way the reservation was made in the computer (by a Marriott employee, BTW)…the front desk clerk Bertha literally threw her hands up, stepped back from the desk and informed us that SHE couldn’t do anything about it, and that WE had to call Marriott ourselves… SHE had nothing to do with it. Really? 20+ years of staying at various Marriott properties and THIS I had never seen. It was like a bad comedy after that… us on the phone with Marriott Central Reservations… them telling us they couldn’t get anyone there to answer the phone, her later talking on the phone with someone, then asking us, «Are you on the phone with Marriott?» (Well duh. YOU told us we had to call…) and then her STILL refusing to rectify the error. The rooms are clean (but with those LOUD and hurricane blowing a/​c units… I hate those!)…bed was nice – breakfast was good and free wi-​fi worked fine. But it DID smell funny… not dirty, but like LOTS of disinfecting solution was used. But… the very bad attitude that started at check-​in made the whole stay an unpleasant one. Next time will stay at the Courtyard across the street again instead…

Inexpensive hotel. Outdated motiff. Staff pleasant, breakfast okay if you only want to consume calories to fuel day’s activities. It’s free, so you get what you pay for.
My issue was with Customer Service. I left an item behind, and I travel enough (100+ nights a year) that this has happened before. No big deal, I just call hotel, they ship me my item, charge shipping to my Credit Card.
I left behind a leather men’s toiletry bag with contents. Between $ 300 and $ 400 total value. By the time I realized it, I was already 3+ hours away, and could not return. Talked to Asst Mgr, who verified they did find an item matching my description in the room I specified. They would ship it the next day.
A week later (Monday), it still had not arrived, so I called. Spoke to Asst Mgr, who said her «GM» had been out of town, and he was the one that took care of these things. It would ship that day, and be at my home by the end of the week. I explained that I would have no problem turning to social media and Unilocal to air my complaints, but would not do so if they would take care of this in a professional and quick manner.
A week later (Monday), it still had not arrived, and my CC had not been billed for shipping. Asst Mgr said since it had been delayed, they were not going to charge me for shipping.
At week three (Monday again), I called again, spoke to same Asst Mgr, who said it had been shipping «yesterday». On Friday it showed up, and postmark verified it had been shipped Thursday. CC showed they did in fact charge me for shipping. When I opened the box, I found a CANVAS men’s toiletry bag… totally not mine, not even close to the description of what I provided, and full of crappy teenager grooming stuff like Axe spray.
I wrote a long letter to Asst Mgr and detailed all my grievances. Had they just up front said they didn’t have my bag, I would have just wrote it off. But after telling me over and over that they did have a men’s leather toiletry bag from the ROOM I STAYED IN, found THE DAY I CHECKED OUT, and then taking 3 ½ weeks to ship «it» to me, I thought I was justified in requesting compensation.
I detailed the bag and contents, and found equivalent replacement items (with links to online shopping sites). I explained that they could either send me a check for that amount, or add 50,000 points to my Marriott rewards account (I’m a platinum member).
The Asst Mgr said in an email on 7÷20÷12, that they would be glad to credit my account the Rewards points ASAP. I responded that day that I would consider the issue to be closed when I saw the points posted to my account.
On 7/​25, the points were not yet posted, so I emailed again, asking when I could expect them. No reply.
on 7/​31, the points still had not been posted, I wrote the Asst Mgr a terse email explaining that I was at the point of escalating this within the Marriott management structure if it was not resolved immediately. I reminded her that with their history of not delivering on their promised schedules, that I was skeptical she would follow through. She replied that day that she was away from work, «but I give you my word that I will have the issue resolved and the points in your account by days end tomorrow.»
Today is 8/​3, and the points are still not there. I will probably eventually get them, but I’m afraid I will have to get nasty to do so.
I get the feeling that the Asst Mgr I have been dealing with is not the issue. I could be wrong, but my gut tells me she is being told false information to give to me… but at this point, I don’t care. Someone is LYING on PURPOSE to me.
So…should you stay there? That’s up to you… but don’t leave anything behind, and don’t put yourself in a position to NEED anything from these people, because someone in the management chain is a liar, doesn’t care about CS, and doesn’t care about the ramifications of either.

This hotel exceeded where a hotel should: clean, comfortable, and quiet (even though we were right next to the elevator). Service was very friendly, the room featured a microwave, refrigerator, and sink outside of the bathroom. There were free computers in the lobby for internet use.
Just a few drawbacks: It’s relatively expensive. $ 119 total for a Tuesday night with a AAA discount. Also, the carpet in our room was thinning and way out of date, in sharp contrast with the new furniture.

Fairfield Inns fall just short of Residence Inns when it comes to the Marriott line. There’s nothing wrong w/​the hotel itself. Service was very friendly, free breakfast, free wi-​fi, and all the normal amenities that you would need.
But you can tell there’s this «cheap» feel about it. Maybe it was the «smell» that you get from each of the rooms. Maybe it’s the slightly old patterns/​designs in the carpet. But just something that didn’t make it feel like, this could be my home away from home. Just your normal hotel room.
This hotel is a little hidden, but it’s right next to the Food Lion off of 29. 15k in Marriott Points too. So cheap when it comes to your standard hotel rates.