Primary Eyecare

I’ve used them for years and they provide excellent service. For my most recent visit, each staff member was friendly, courteous and patient, and answered all my questions fully. Dr Huntzberry was thorough and explained everything I needed to know. Judi was great to work with in choosing glasses, explaining everything from products to fashion trends to pricing. I felt welcome and comfortable. I highly recommend this group!

This is the second time I’ve been here and I had a great experience. I probably sat in the waiting room for a total of 30 seconds before they called me back. The only somewhat negative feedback I would have is that you have to move around to three different places with different machines in the office before you finally land in the exam room that you will be seen in, which means you have to pick up your coat and purse and move around the office a lot without your contacts which is a little uncomfortable. However, the doctor was very thorough in explaining what we could do to improve my vision and about my eye health. The contact lens people were very good at figuring out how best to use my insurance benefits to get what I needed. They were very friendly and upbeat as well. The person I saw for my glasses was also very helpful and knowledgeable, both in finding fashionable glasses that looked good on me and that I liked, and in making sure that they were going to fit right and be comfortable for everyday wear. I have never been so excited when I left the eye doctor’s office because we found a pair of glasses that were just so cute they made me light up every time I tried them on. I wear contacts every day and never thought I would switch to glasses, but I think once these glasses come in, I’m actually going to WANT to wear them, which is a BIG deal.

Primary Eye Care came highly recommended to me by two friends, so I went there for my annual eye checkup and to get a new prescription for contacts. When I called to make an appointment, the receptionist was very helpful and even checked to make sure that my insurance plan included vision and that it would be accepted there. I was happy that their Hollymead location, near Target, was open on Saturdays and late on Wednesdays, so I wouldn’t have to take off work for appointments.
On my first visit, I had to wait about forty-​five minutes from my scheduled time to be called for my appointment. The technician was extremely thorough and pleasant, and it was a great start to my visit. Once I was taken back to the exam room, I had to wait again for the doctor. She was extremely apologetic, and I figured this was a one time thing. She wanted me to try out some contacts that were maybe better for my lifestyle, so she gave me two different trial pairs. They seemed pretty short staffed in the contact department, so again, I ended up waiting about ten to fifteen minutes for someone to help me out. The billing process was taking so long, the doctor herself ended up getting the contacts for me. I scheduled a followup appointment for about three weeks later to check in about the contacts. I ended up having problems with both of the pairs of contacts over the trial time period, so I had to resort to wearing my old contacts.
When they called to confirm my followup appointment, I asked how long it would take and let them know that I would like to reschedule if it would take longer than 30 minutes because I had another engagement later that evening. They assured me that followups were normally really quick with the doctor checking in and then writing the prescription. So, I kept my appointment. I arrived ten minutes early to ensure that I would be out of there on time, so I would be able to get to the next place I had to be. I waited and waited and waited. I even asked the receptionist about 15 minutes before I had to leave if I should reschedule. They ended up taking me back to the exam room 35 minutes after I arrived, so 5 minutes before I had to leave. They walked me back to an exam room, and I waited hoping the doctor would show up quickly. She didn’t, so I ended up going back up to the front and letting them know that I needed to reschedule. They were apologetic and said I didn’t need to and that the doctor could write the prescription and then email it to me.
They then called me about 30 minutes after I left, which was frustrating because I had told them I wouldn’t be available and that’s why I left in the first place. I ended up having to call back daily for almost two weeks before a technician was finally in the contacts department and able to write the prescription for me. I only received a call back once during that entire time. I was on my last pair of contacts when I made my appointment, and then it took me five weeks to get a prescription from start to finish, which is totally unacceptable to me.
Primary Eye Care seemed very promising and came highly recommended, but after everything, I wish I had gone somewhere else. Maybe the issue with timing is because it was on Saturday and later on Wednesday, but if they are offering those hours, they should be able to accommodate appointments in a reasonable time frame.

Primary Eye Care is very professional. They explained the test results to me in detail so I can understand the health of my eyes. The doctor was very friendly.
The cost was totally covered by my insurance.
Overall great experience! Will definitely go back.

I started going to Primary Eyecare at Forest Lakes soon after they opened and have always received excellent service. It starts with a friendly greeting from the receptionist and I’ve never been kept waiting for an appointment. The doctors have been great at explaining what they were doing and are patient with the «which is better, this or this?» drill when determining my prescription. They offer a wide variety of frames and the associates in the optical department are also excellent at helping to pick out frames for a style challenged customer.

Making an appointment was easy and their confirmation email was extremely user friendly. The storefront is clean, well lit, and the displays make trying on frames very accessible. The doctor offices in the back are also well kept and relaxed feeling.
The tech that I worked with upon intake was thorough and explained the purpose of the different components of the intake exams. I really enjoy understanding the «why» behind the process and the tech did a great job clarifying things. After that I met with my doctor and she was fabulous. I really appreciated how extremely thorough she was and how she paid attention to the minute nuances of my prescription. Even more, she then included a complimentary follow up to check that my new contacts were the right fit.
I really appreciate how professional and nice the staff are! I definitely felt that I got my time and money’s worth here and would suggest Primary to others.

One of the better optometrists I’ve ever been to. Customer service was top notch and Dr. Laura was awesome. I highly recommend them. They have figured out that it’s all about the customer.

I scheduled an appointment, arrived on time, filled out the necessary paperwork and waited for 25 minutes. When I asked the receptionist how much longer, she estimated another 10 minutes and told me that another customer had come in late, which caused the doctor to run behind on his schedule. If you like running late, this doctor might be the one for you. If you are punctual and you don’t like listening to country music in the reception area with no WiFi and no ¾G (T-​Mobile) available, then avoid this optometrist.

Best optometrists in Cville. I have been going for years. Latest equipment and highly accurate diagnostics.

Primary Eyecare is great. The staff is friendly, prompt and helpful. I’m fairly new to the whole eye care scene, and I have always felt comfortable with them during my two years as a patient.
The appointment is thorough and explained. Plus, they are happy to answer any questions.
As far as picking out glasses, they have lots of options. They only thing that slows me down there is I was pretty particular about the color. But, I found some and they have been great. Plus, getting new lenses put in the a year later was easy.
I’m currently on the search for new glasses, and they were happy to show me tons of options even though I opted to see what other options they had at the Barracks location. And, I know they will be super friendly there as well.
All around, it’s a great place.

My whole family goes to Primary Eyecare. We love the friendly service, atmosphere and high tech office. We’ve always had a good experience adults and kids alike.

I have been a patient at Primary Eyecare for many years now. Every time I go in, I am wowed by the staff. Everyone is pleasant, friendly, attentive and polite. They are extremely sensitive to your time needs while providing thorough care. They also are very receptive to questions… while many doctors of any type are not.
They are not the least expensive place for eye care, but you only have two eyes, and should seek the best care possible for them.
Jason Bird