The BarkMore Pet Hotel & Daycare

Seemed like a great place and was the only place we could get our two dogs into on a short notice. Upon leaving my dogs I was a bit skeptical but had no other choice. We were greeted by two younger looking girls that had pink and blue hair (I’m not a judgmental person but they just seemed a bit unprofessional to me) and when asked any questions about the facility or pricing, they stuttered around before finally admitting that they didn’t know the answer to mostly all of my questions. They showed a lot of attention to my dogs and they seemed to like the girl back so I left for my two night trip, feeling a little uneasy. Upon return she said they did fine and all was well. As soon as I got them in the car I noticed that my 9 month old Great Dane and 2 year old black lab were extremely dirty, covered in mud. I got home and went to wipe a «large chunk of mud» off of the Great Dane’s ear only to realize that it wasn’t mud, but in fact a very large and engorged tick! It was very noticeable even from a distance and with being how big and full of blood it was it had to have been on his ear for awhile… just goes to show that they obviously didn’t pay too much attention to the dogs. Probably just opened their door to go outside and opened it again to come back in. I don’t usually write reviews but I just wanted to warn owners to take caution before using this place.

We were in town for spring break and wanted do some indoor things for the day so took our dog to daycare for the afternoon. The check in process was quick. I had called my vet earlier in the day to have them fax his records. We paid for him to have a bath as well while he was there. We picked him up just before closing and that process was easy too. Everyone we encountered was friendly and courteous. We’d be happy to bring our dog here anytime.

I would love to give this place a good review but I can’t. I made reservations for my dog to stay there over Christmas vacation. I have boarded my dog there one other time and liked them so I decided to use them again even though they’re over a hour away from my home. My husband accidently took the wrong exit and we had to turn around. I called them to let them know that we would be running just a couple of minutes late. Their drop off cut off is at 2 pm. I was told that I would be charged a fee of $ 30 for being late. $ 30 for being 2 – 3 minutes late. I asked if there was any way to waive this fee and I was promptly told no. I then decided to cancel my dogs reservations. I pulled up at there location at 2 pm on the dot to retrieve my dogs shot records so I could take her somewhere else. I was told that they did not have it. (Even though 2 hours earlier they had it on file) I spoke with the owner and she said that there was nothing she could do about the $ 30 fee. I then left, only to receive a phone call 20 minutes later stating that since I cancelled my booking there was no longer a spit available for my dog. (I guess it got booked in the 7 minutes it took me to get off of the phone and get there) but I could rent half of a run for the same price and would still have to pay the late fee. I would NOT recommend this company to anyone. My husband and I are business owners and if we treated our customers this way, we wouldn’t have a job. They lost a repeat customer over 2 minutes and $ 30.