Verizon Wireless

I gave this business only 3 stars because it is good DEPENDING on whom you get to assist you. The person who helped us trade up for the Samsung 5 S pen note phone seemed to be good. We ended up getting a good deal and since I am not very technical he assisted me in getting my information switched over.
Part 2– After having the phone for less than a month the S pen broke. I put it in the phone correctly and it did not seem to lock so with my fingernail I pushed it in and it would not come out!!!@#$%^&&*(
Took the phone immediately to this same Verizon store — where a young girl named Emily told me — No problem Samsung will overnight you a new phone ! Okay 24 hours I can handle.
The new phone came WITHOUT AN S PEN AT ALL!!! It was late in the day so I called this same store — where I was told that it was a Samsung mistake and I would have to return the phone in order to get me new phone with a stick. I told them I would be in tomorrow! !
Next day — went to the store and was told ‚“of course they do not send an S pen «!@@@!!!
Then why was I waiting for a new phone!!!
Manager came over due to the fact that by this time I was a little livid!!!
Manager and another employee retrieved my stuck from the phone and told me I would have to purchase another.
Why didn’t Emily tell me this to begin with
Why had I waited 24 hours for a new phone that I did not need
Verizon -«if you have new employees train them correctly before they go out serving customers.
I now have a new stick and things are back to normal
Frustrating
Mary Ellen Ciganovich

Have tried for months now to get an erroneous charge taken care of. Corporate will not fix and told me to go back to the store. Showed them the agreement and even after proving that I shouldn’t have been charged. They still will not fix. Guess I’ll have to take it to BBB or someone because they are not keeping close to $ 300 in falsified data plan charges.

After getting very concerned that my recent effort to trade in an old iPhone wasn’t working, and with no way to figure out why on the Verizon website, I decided to go to the store where I had recently bought my new iPhone 6. I was helped by Jeff Gochel (I got his card at the end to be sure I spelled his name correctly). He basically confirmed that I had somehow not correctly completed my online trade-​in efforts and that I was not on the list to receive shipping materials to return my old phone. He confirmed that I had purchased my new iPhone 6 before the trade-​in promotion deadline, and took my word (which was absolutely true) that I thought I had correctly completed the online trade-​in process. He spent almost a half-​hour on the phone to get me correctly entered into the trade-​in process and gave me a confirmation printout showing that he had completed exactly what I needed to complete my trade-​in of the old phone. Although I haven’t received the packing materials yet, I have no doubt that his efforts will allow me to get this done as originally intended. I don’t know if he gets paid on a commission basis, but if he does, he could have definitely made more money by selling phones to someone instead of the prolonged time he took to solve my problem, especially considering how busy the store was. Not only that, but he mentioned that since my wife’s phone was out of contract, he could apply a small discount to my service plan. I rarely get service anywhere that I feel deserves my time to comment on. In this case, the service greatly exceeded my expectations.

Had reason to visit the store for some changes to my cellular plan. WHAT PITIFUL SERVICE! The young man, Dennis, who «helped» me was unable to find my purchase information in the computer. He kept asking me for dates, whether or not I bought my phone in that store, whether I kept my box, etc. Who in the world knows exactly what date he/​she purchased a phone and, more incredulously, keeps a box for their phone? I certainly don’t. I kept telling him that the information should be in my customer history profile. He spent 10 – 15 minutes looking for the information before I became irritated enough to get the manager. The manager came over and within seconds… voila! He found my information.
After I left the store, I called Verizon’s Customer Service line. The young lady was very apologetic, but said that the young man may not enjoy his job. If that’s the case, then Verizon needs to do some serious weeding out of employees who cannot or will not provide excellent customer service. I’m seriously considering changing my cellular provider at the soonest opportunity!!!