Awesome RV

Nice people. Unable To help a US disabled navy veteran get financed. Fyi. The vet has a va pension

We bought a 5^th wheel toy hauler from another dealer and because of the HORRIBLE service and buying experience we had gotten to include being told, «just take pictures of what is wrong» instead of bring our toy hauler in for inspection, we contacted Awesome RV. Even though Awesome RV doesn’t sell our particular model, they do carry the main manufacturer of our RV. We had 2 major problems with our new unit. The first was that our residential fridge FELL out while traveling down the road. It was ONLY screwed in by a small «Z» bracket with 2 small screws, which had broken allowing the fridge to fall out and hit the main slide. The second problem was that sewage was backing up into the kitchen sink and even overflowed in the washing machine drain in the garage of our toy hauler. The pictures that the other dealer wanted would have NEVER shown the plumbing problem since the plumbing was all sealed in the underbelly of the RV. Long story short we found out that the kitchen sink and the washing machine drain had been plumbed into the toilet and then the black tank. The schematic diagrams were wrong and the builders apparently just went along with them instead of questioning. Awesome RV «stepped up to the plate» and fixed our unit better than what we expected. A short time later in a heavy rainstorm we found a leak from where the fridge had previously hit the main slide. We called Awesome and they had us bring it right in. Once again, they did an OUTSTANDING job. We have no problems since and are now truly enjoying our toy hauler.

New to the area and needed to have the refrigerator in our motorhome fixed. Called and made an appointment. When arriving to our appointment they checked us in knowing ALL the information we had given them over the phone.
Shortly after, a technician came out with me to check and start troubleshooting the refrigerator, he asked me all kinds of pertinent questions; he listened carefully to what I was describing and saying, and after a while he was able to pin point the issue and resolve it.
He exchanged a part that HE assumed and verified with me was under warranty, he replaced it with no hassle of who is going to pay for this first… took all pertinent information to submit for insurance purposes and I was out the door in only the required amount of time needed.
I will definitely be back here for any issues I may have with my RV in the future, and I strongly recommend and endorse this fine business and most importantly, the employees and high level of Customer Service. Thank You!