Remco Flooring, Inc.

Had my floors redone 20 years ago by Remco. I am ready to have them redone and looked at Unilocal reviews. I noticed Remco had one star. I had problems similar to others 20 years ago! They overcharged, they did not respond to problem situations regardless of frequent calls and visits to the store. Had to deal with the problems on our own. Never again.

Remco did the install of all the tile and carpet in our new construction home, 5 years ago. Initially, the work looked beautiful and we were very happy with the results. Less than a year later, we noticed the grout in the kitchen was coming out in chunks. Then entire tiles popped off the flooring. We called the builder who directed us to contact Remco, which we did. After several calls, Remco finally agreed to come look at the floor. They didn’t show up to the scheduled appointment. Several more calls and Bob Jr agreed to come look at the floor. He didn’t come but sent an employee to look instead. The employee evaluated the floor: when he lifted tiles, it looked like it’d been laid on regular old sand. He said it looked like faulty mastic was to blame. After speaking with Bob again, he agreed it should be replaced and sent a box of tile for us to approve before he ordered enough for the job. That was the last we ever heard from Remco or anyone associated. I called and left several more messages to no avail.
After a year of trying to get the issue resolved, we resigned ourselves to get other opinions & have the floor replaced by someone else.
Three different companies reviewed the floor and all agreed bad mastic appeared to be the problem. We were advised to wait and see if the problem manifested elsewhere, the difference being whether we should replace all the tile on the first floor or just a specific area in the kitchen. We ended up having enough individual spots of damage in our kitchen that we’re replacing the entire 390 square feet of flooring, out of pocket.
I don’t blame Remco for a bad batch or mix of adhesive but I do feel it’s worthwhile to mention they did not stand by the quality of the materials they used and couldn’t be relied on to even return phone calls. We were even willing to pay the labor for fixing the floor but never got the opportunity to discuss it because they stopped communicating.

I’m pleased to see that Remco is responsive to customer comments here, but, unfortunately, the response here is inaccurate. It is true that we could not wait for Remco to come and observe the punctured pipe while it was still in place. It was the middle of last summer’s heat wave and we had no air conditioning, so the fix needed to be completed while the Lamco team was on site. I personally submitted the itemized Lamco bill to Remco at their store. And further, I made numerous phone calls and stopped by in person to give Remco the opportunity to resolve this issue, all prior to even considering writing a Unilocal review or filing a complaint with the Better Business Bureau. The review I posted here was as a last resort due to the fact that Remco was utterly unresponsive.
The irony of it all is that since right my original review, we have had new problems with the grout of the very same tile floor whose installation caused the original problem. It looks like we will have to get someone in to redo it. This job is the gift that keeps on giving.