Do NOT shop here. Worst experience I’ve had, and I have remodeled all three homes i Have owned. I went there a week ago, saw a floor I really liked, and asked them about it. They said I would have to use their installer, gave me his number. I called him, he was great. He came out in 4 days. Their installation was markedly higher than Home Depot, but he seemed to really know what he was doing, and I liked him, and the flooring was better quality. I got a call Monday morning, a week after initial visit from Dan, asking about me coming in to complete my order. I went in at noon. The price on the floor went up $ 1/sq foot in a week! From $ 1.79 to $ 2.79, when I asked, I got blank stares. I said I am here to complete my order, but I am not willing to pay $ 1100 more than the flooring a week ago, and they continued staring at me. I asked what the new sale would be, they said they didn’t know, I asked if someone could discuss this large increase and why it wasn’t explained last week when I was there originally. Blank stares. I said well you are willing to give up the sale instead of honor the pricing and they said yes. AWFUL customer service.
Phuong T.
Évaluation du lieu : 1 Philadelphia, PA
Great selections but extremely poor customer service. My wife and I paid for a box of hardwood floors that was in stock and sat waiting for an hour plus. WOULDNEVERGOTOTHISSTOREAGAIN. Owner operator has no manners.