Nordstrom

I couldn’t believe the first story I heard about Nordstrom in my college marketing class. Back in the early days of the company, one of their locations was formerly a mechanic and auto repair. A customer who had purchased tires from this former business walked into the Nordstrom and brought his tires to the jewelry counter. The confused sales associate asked what she could do and the customer replied that he was not satisfied with the tires and wished to return them for a refund. The sale associate informed him that they did not sell tires at Nordstrom. The customer insisted that he had purchased the tires at this location (the former auto shop) and demanded a refund. The sales associate proceeded to call her manager over. The manager told the customer he could return the tires and gave the customer a refund.
Unbelievable right? Well believe it because this story was told over and over as an example of how customer service at Nordstrom has and always will be. To this day Nordstrom is renowned for their wonderful customer service and return policy.
an American upscale fashion retailer, founded by John W. Nordstrom and Carl F. Wallin and headquartered in Seattle, Washington.
There are 271 stores operating in 36 states, which includes 117 Full-​Line stores and 151 Nordstrom Racks. Nordstrom also serves customers through
, the newly developed e-​commerce site
, and its online private sale site, HauteLook.

Solid selection of quality merchandise. I wish that the customer service was as quality as the merchandise. I’ve been searching for a good few weeks on the perfect pair of boots this season and after many online reviews, I found a pair of boots that fit my needs that just happened to be in stock at this Nordstrom location. I found them, and eagerly looked for a salesperson to help me locate my size. Sadly, this took about 10 minutes. I actually wandered around the shoe section for 10 minutes because there was no salesperson to be found. I ended up standing in line at the register and asking someone there to grab my size. The woman who «assisted» me was short, not at all attentive, and acted as if she wanted to be anywhere but helping me find boots. After bringing me the color and size I requested, she disappeared again. I sat disgruntled because I wanted to make the purchase and yet again… another 10ish minutes go by and this woman is nowhere to be found. Additionally, there is no one at the register. All I wanted to do was make a damn purchase. Just as I was ready to saw screw it and just order the boots online, the salesperson reappeared.
It shouldn’t be that difficult, Nordstrom shoe department. Get your act together.
I will NOT be back spending money there and allowing some slug of a salesperson to receive credit for a sale that she did absolutely nothing for. It was by far one of the most frustrating shopping experiences that I’ve ever had there.

In the past, I’ve come to Nordstrom’s to purchase Philosophy skin care items. Last year, it was to purchase a pair of Toms. This year, today actually, it was to purchase my second pair of Toms — and they were on sale!
The gentleman who helped me – Jason — was amazing. He was conversational, helpful and just a genuinely nice guy. He made buying shoes so much fun that I think I want to go back and buy more Toms!

Please! I used to go to the Nordstrom in Short Hills Mall in North Jersey and they always treated me like a queen. I expected the same here, but was disappointed when I was treated like I was invisible. Nice store but I will be calling corporate about the service. It was just unacceptable.

They cater to my bra needs, which can be a bit challenging for me. I don’t have to order, I can always find my size right in the store, and sometimes on sale. The shoe dept is amazing. although sometimes ordering online is best for that part. This store can be very intimidating, making people think it’s overpriced. When you actually look on the racks, it’s not that bad. especially when they have sales. At least you know your clothing will be of great quality.

Love shopping here. This location is convenient and has tons of stuff. Customer service is impeccable. Parking is sometimes a hassle but ok after a few runs. Lol.
Let’s talk shoes. Their shoe selection here is huge. I find some of the cutest styles for a great price. Can’t complain about shoes here.
Dresses: the selection at this location is rather on the small side. They tend to have more occasions then any other style of dresses.
Purses: A great selection here but I think they sell out very often. Shelves are usually empty. Lol. Better luck next time. Lol.
Overall, staff is super friendly and always very helpful. I’m a happy shopper.

This is my favorite nordstrom. I visited this location with my friend specifically looking for a present for my aunt, i knew exactly what i wanted in the women’s jewelry department. The sales associate, Leslie Black was there to assist us. She showed us different variations of the product and gave us her own input on how it should be styled. She was extremely helpful. At checkout i even asked if she make the bag «cute» lol. She put tissue paper and added a nice silver bow. Thanks for all your efforts. I was an extremely satisfied customer and my aunt as well! I then visted the mens department and picked up a few items on my own, the other assoicates were friendly as well. I love the atmosphere here amongst other department stores where i feel hawked at, i like to go at my own pace and not feel pressured to make a purchase. Always a great experience. Will be returning here again. :)

Nordstrom is notably nicer than other department stores. From the layout, to the dressing rooms, they go all out. The sales people are great, and the overall customer service is top notch. If you have a Nordstrom card all alterations are free (in the sense that you are reimbursed on a giftcard). But if you purchase anything from the store (a dress, a suit), they will steam/​press it at any time for you. I recently purchased a dress and there was a snag on it, so they shipped me a brand new one to my house at no cost.

This is a pretty normal Nordstrom as far as they go. There is a wide selection of designer goods that are high-​end, but not so high-​end that I cringe to look at them. Especially good is the Nordstrom shoe section, which sprawling and full of low shelves that make it easy to spot the perfect pair from across the aisle.
The hallmark of Nordstrom is the great customer service and this location is definitely chock-​full of helpful salespeople (one even filled a gift-​wrapped box with sample colognes for me to give to my boyfriend).

Always a great shopping experience. I love that you can order online and return to the store if necessary.

I don’t think there is a bad Nordstroms. If there is I haven’t been there yet! I hope to never! As aways customer service is great and the merchandise is awesome! Hi end and classy. Pricey!

Grab lunch. Grab shoes. Grab a Jo Malone candle.
The best part of the trip, regardless of my level of retail therapy is lunch at the café. The chocolate cupcake is TO DIE for! And so is the chicken mozzarella ciabatta. Alan is always welcoming at the register and it feels like home.
Shopping is more hit or miss. If i’m flush with cash, i live this place. If i’m broke, i hate it! (either way I’m coming for a cupcake.)
Free wireless
good selection of men’s shoes.

I bought a Michele watch a couple years ago, one which I still absolutely love and don’t want to part with. The face had cracked and I wanted to see if it could be fixed, but also didn’t want to pay a crazy amount of money for it. I was in town visiting my parents so I didn’t have any of my paperwork with me, but Q went above and beyond to help me out, looking through previous years of transactions to find this particular one. Not only did she locate it, but she was able to return my cracked watch and purchase a new one from a different location. She even called to make sure that it was the exact one before I gave my old one back to her. Q exemplifies what excellent customer service could be, yet unfortunately we see so little of it any more these days. I have already received my brand new watch and I couldn’t be happier. Thank you for such a pleasant experience at Nordstom, Q!!!

I really enjoy the lingerie department. The girls that work in that department are knowledgeable and very helpful.

To be a company that prides itself on «exceeding expectation and the best service» this was by far the worst customer experience I’ve ever received.
I was looking to purchase a couple pairs of Cole Haan’s for spring, but I was highly disappointed. Not ONE of the FOUR shoe associates even acknowledge my party of two. One was on the phone helping a client (understandable), but the other three (two females and one male) were chatting and leaning on/​against the cash wrap. I was not greeted until (15 minutes later) the young man on the phone was finished with his customer. What ever happened to teamwork?
In the end I decided not to purchase anything and he decided not to even bother trying on the Ferragamo’s that interested him.
Side Note: One star since the Cole Haan’s were easy to locate and the cleanliness of the store.

I love going to this location compared to the one in KOP. The staff here are more helpful, friendlier and more attentive. They carry more items in store and if not, the staff, especially my shopper, help you locate it for you and ship it fast! Dangerous in a way bc you can just spend money easily with such great staff!

Ladies — Nordstrom offers one of the best bra fittings Ive experienced so far. The don’t do «vanity sizing» as other popular franchise boutique business do, they don’t push memory foam padding to get you up to that vanity sizing; its a real fitting with real suggestions tailored to help you look your best! Nordstrom has always offered the best customer service, and for utilitarian items (athletic wear, cosmetics & skin care, lingerie & under garments) they are actually affordable. Note — They also have quality bras for uniquely larger size women. Go with your friends for «girls day out»!

When my Nordstrom catalogs come in the mail, I most look forward to sniffing the pages of out-​of-​my-​price-​range perfume and pretending I could actually afford to buy some.
It’s much of the same in the store. Every now and again, I’ll buy a pair of jeans, or a shirt, or a pair of shoes, but with sky high prices, I really have to watch my budget.
In other store news, Nordstrom’s bathrooms are just awesome. They’re always clean, the set up allows for the least amount of germ spreading and there’s even a comfy lounging area.
When I stop into the mall, I generally park in the garage and walk through Nordstrom first, admiring quietly and hoping for sale signs!

I visited this store with my girlfriend, who was in search of a leather jacket. There were many choices from high-​end brands and she ultimately found the jacket she was looking for.
The main reason why I write this post, however, is to extol the excellent service that we received. My praise in particular is for an employee named Cecilia, who went out of her way to aide in the shopping experience. Bravissimo, Cecilia!

While «running errands» at Nordstrom last week*, I suddenly recalled Andrea T.‘s testimonial that the red velvet cupcakes from the coffee shop on the first floor were pretty fab. Sure enough, when I walked into the café they were lined up behind the glass, waiting to be taken to a good home.
The cupcakes were small for $ 2.50 a pop but if those little suckers weren’t dense… They made for the perfect dessert, enjoyed on my couch and in my jammies with my favorite guy.
*LOVE my new top!