Caffe Napoli

When we are in the casino we always stop by Napoli for some pizza. I usually order a regular pizza lightly cooked. Sauce is tasty and the mozzarella has a great texture and fresh taste. My wife likes the pizza with extra cheese, spinach, mushrooms and onions. Really nice combination of flavors that work well together. They also have other items on the menu including pasta, salads, sandwiches, etc. Very casual and comfortable. Staff is very accommodating. The pizza chef always cooks the pizza as requested, and Ryan, one of the staff, is always helpful. friendly and professional. Great place to take a break from the action and enjoy a very good pizza.

It took over half an hour to get one pizza. When I spoke to an employee about it he started to lecture me about how their pizzas were «hand made and take time to be made». Meanwhile, I watched dozens of Total Rewards members with huge food orders (including multiple pizzas!) walk in and out with their food. This place is a basic quick service restaurant in the middle of a casino floor, all I expected of them was food served in a timely manner and they couldn’t even complete that task. The employees seemed very robotic when speaking to customers and were unhelpful. When my food finally came out one of the employees gave me an attitude and handed me the pie without apologizing for the insane wait time or asking if I needed anything else.

They are very inconsistent with their pizzas. For months, I was ordering the white pizza with a topping (to go). Most of the times it was delicious. I don’t know if they changed their pizza maker, but the last two times I got it (including last night), it was terrible.
I really don’t find this out until I get home and open the box. The pizza has no flavor and this time they put riccotta cheese on it which I have no idea why. I almost felt like throwing it out. If you get their pizza to go, which is very expensive then make sure you look at it before you leave. If not happy, then send it back!

Food: 3.5
Décor: 3
Ambiance: 2.5
Service: 1.5
Value: 3
Surprisingly good pizza here. Wait is long, and the prices are high, but it’s probably the best food option in the casino.