Unprofessional. Took much longer than was originally promised because my frame was out of stock and wasn’t local. Wasn’t called or notified as to why it was taking so long, and in fact, was told not to call again when I asked about it the first time. About 4 months past the date that it was originally promised and still no notification. Went into the store to find out what was going on and was told that it still wouldn’t be ready for at least another month. The excuse was that the frame wasn’t local. «Welcome to custom framing.» Terrible customer service — it doesn’t take 5 months to ship a product. Don’t waste your time here. Who knows how much time you’ll waste as your work just sits there without you knowing what’s happening to it.