Clarkson Eyecare

Really disappointed with this branch. I have been going to Clarkson eyecare for the past 10 years. This is the first time I visited the Chesterfield branch. My insurance had recently changed, when I called to setup my appoinment they took my new insurance information. When I checked in to the front desk on the day of my appointment, I was told that they do not accept my insurance. When I asked the service rep why they did not tell me this when I booked the appointment, she said that I called the call center and not the office. All calls are routed through the call center, so I really don’t understand her comment. Also I called Clarkson eyecare’s call center right? Not Walmart’s. I had a medical issue with my eye so I couldn’t cancel the appointment either. I was forced to pay out of pocket. I called the insurance company later to find out that my insurance does cover Clarkson eyecare and the doctor that I saw. I had to call the office again only to be told that they don’t accept my insurance. After I told them that i talked to the insurance company they said that they would ask the billing department to file the claim. And the claim did go through. I had to go through this hassle of doing my own groundwork and calling the insurance company when it is really their job. It does not end here.
I had a second visit and the doctor had advised me that I could wear contacts again since my condition improved. When I wore my contacts the next day, I had the same issue I experienced before. My eyes were bothering me and the contact lens would not stay in place. So I called the office and explained my condition and asked if I could speak to the doctor. They said that the doctor was out of office for the next 3 days. And the answer was simply to come back and see another doctor or to not wear my contacts. I found this to be irresponsible behavior. Why couldn’t I talk to another doctor over the phone and get my question answered expecially when I just saw the doctor the previous evening? Do they just want me to visit them again so that they can charge me? Also this is unheard of in the medical field that they are no back ups when doctors are out of office to answer calls.
I would never visit Clarkson eyecare again.

So disappointed. A complete waste of $ 236.00. My family and I have purchased glasses and contacts here for decades. On this particular trip, could not find frames I liked, so I bought some online. The optician didn’t mention that the frames with my NEW prescription might be twice as heavy as the pair I had been wearing. I wore them, in pain, for 2 weeks. I finally went back in to see if there was anything that do could be done. They offered me half off $ 400 lenses plus I would pay full price for a new frame. I won’t be coming back, nor will any of my family.

Why make an appointment if they make you wait over an hour. Second time this has happened. Everyone is friendly at least.