Jimmy John’s

Beware of this place! Today I ordered two sandwiches for eating in and they wanted to charge me 25-​cents for a small cup of water. Ridiculous! Based on the other reviewers this location is fee-​happy. I totally agree. What next? Will they start charging for napkins (per ply), or for use of the bathroom (per ply or per flush). I also noticed they were heavy on staff and many of them were just standing around doing nothing when tables and benches in the eating area were dirty and needed to be wiped down. I felt as though I should have been able to charge them 25-​cents for cleaning the seat I cleaned off for myself.

This review relates to what I just discovered about Jimmy John’s; Freaky High Delivery Charges! I place a delivery lunch order for my work with Jimmy John’s every few weeks. I had noticed that we were short for the total a few times and always assumed it was our error. I placed an order on Thursday for delivery on Friday, September 13^th. Our order with tax came to $ 84.68. After we figured in tax and tip, we had $ 97.90 ready in an envelope for the delivery person.
When I called JJs Friday morning to confirm receipt of our fax I asked for the total. The employee told me our total was $ 100.50. I asked about the current prices and told the employee I had checked the website the day before.
The employee told me the prices listed on the website are only for orders that are picked up and proceeded to tell me that there is a charge per item for delivery orders. I told the employee that nowhere on the website does it clearly indicate this fact (there is a small section on the printable menu under catering that states this per item delivery charge). The employee was understanding and said that we were not the only customers this has happened to and that it was a recurring issue at his store. He even told me that his manager has called the general manager several times about this problem.
As I mentioned before, based on the online menu prices, our order total with tax came to $ 84.68. The total the JJs employee gave me was $ 100.50. That’s $ 15.82 more based on the per item delivery charges! Really? Jimmy John’s thinks it’s okay to charge over $ 15 to deliver food less than two miles?
I asked how they handle this problem and he told me that the delivery person just does not receive a tip. I did not think that was right, so I collected more money from all of my co-​workers so that the delivery person would receive a tip. I have posted a comment on Jimmy John’s Facebook page and received a canned, surfer-​dude style response which included the verbiage, «C’mon man, a small delivery charge for a great sandwich is pretty sweet!»
I can understand a flat delivery fee of $ 3-​$ 5. That is reasonable. But to tack on per-​item delivery fees that add up to over $ 15 for one order? I think that’s exorbitant. I also contacted Jimmy Johns via their website and went through this same story. I received a reply which made me question whether or not the customer service rep even read my e-​mail. Ashley explained how JJs configures their delivery prices, she mentioned the block of text on their printable menu about the per item delivery charge, and then she suggested I contact my local JJs to find out how they calculate their pricing. I already did all that and clearly went over it in my e-​mail. Sheesh!
Jimmy John’s needs to update their website so it clearly indicates this per-​item delivery fee which can lead to a significant difference in a final total. There is no way to calculate it beforehand because it is all item-​specific. It’s too much to try to figure out when it should be so much simpler. Rio Wraps only charges $ 3 for delivery. I guess we’ll order from there more often.

Food is decent. Fast is not the job one at this location. We ordered at 545 and delivered at 630. Jimmy John not fast.