Restoration Hardware Outlet

Going to Restoration Hardware outlet has become an addiction. Luckily I live nearby and have RH card, and a new house that needs stuff. Gorgeous stuff! Here is what you need to know:
1. High quality furniture that makes it to the outlet usually not because of any flaws.
2. Always 30% off retail but then has normal rotating sales often of an additional 25, 30 and even 40% off the already discounted 30% price.
3. Things go FAST. Buy it. It won’t be there tomorrow unless it’s a high priced chandelier or sofa.
4. They get shipments of new items midweek.
5. Everything is NON-​Refundable and non-​returnable so do your measurements.
6. They have kids items, furniture, drapes, sofas, bath, linens, dining tables, lots of chairs, lighting, silverware, etc. During occassuons such as holidays they have robes, stocking stuffers and accessories.
7. The staff is helpful. If you are looking for 2 of certain drapes, they will dig for you or check in back.
8. Last but not least, the place is HUGE and one of the few RH outlets in the US. Lucky us!

I love RH but this store was cold, dry and made me feel like I was in an outlet.
I mean it is indeed an outlet but it shouldn’t feel like it because the prices certainly don’t reflect such. The customer service sucked (no other way to describe it). I walked in and was the only patron in the store. There were 3 employees congregating at the front entrance and neither bothered to greet me, STRIKE 1.
I took note but continued to browse. I noticed a chenille throw I liked on display and paced the gigantic store trying to find it in a package for purchasing. Neither rep bothered to stop and ask if I needed we help finding anything, STRIKE 2.
I finally located the throw and examined it for a while (took pictures, laid it out, texted my sister for an opinion) all in very close proximity to the reps still standing having some idiotic conversation about nothing. Yep, you guessed it… neither rep bothered to acknowledge my presence, STRIKE 3.
I interrupted their conversation, «Excuse me what time do you all close?» The female employee said «Ten» and carried on in conversation. I sarcastically responded, «I need help but you all are just so busy!» I guess that comment woke a sleeping giant because suddenly there was a voice that said, «Oh no no not at all we’re actually the opposite.» I thought to myself well WTF am I, chopped liver here. I’m trying to shop and clearly need help so get on it.
I really wanted this throw and it was even 30% so I swallowed my anger and completed the transaction but these people do not need to run a store let alone be employed in an establishment involving customer service.
1 Star for the quality of RH’s product –4 for the lack of proper representation.
Screen better,
~Christy

Always friendly staff members eager to assist. I wish RH in the Galleria had the staff that this RH outlet does. The sales staff is so kind and always goes to extra mile to make sure you are comfortable in the shop as well as you are finding everything you need. If it’s not on the floor, they will go to the back to see if they have an item in stock and of not, they are happy to try and order it on for you. The store is always clean and neat. If you love RH and love a bargain then you should visit this outlet.

I love this store. Wish I could hang some of those huge chandeliers in my home… a girl can dream. Beautiful items, high quality, large showroom. Easy access to parking.

Is it a true outlet store? Yes. However, the prices may still shock some shoppers. The prices are still high, but they are a major savings from the regular RH prices. Some items have a set price and others have tags on them that show a progression of price reductions each week. If you’re a gambler and can wait you may get your sofa or chair cheaper, but you may also lose out to someone who was willing to pay the higher price.
They’ve got everything that you’d find at the regular RH store at the Galleria and on their website. I found some fabulous drapes for the living room, but wanted to go home and remeasure before buying, because ALL SALES ARE FINAL. Once I measured, I checked on line and found a different design I liked better and it was on sale cheaper then those at the outlet.
As any outlet store, know regular prices so you know if you’re getting a deal or not.
The staff here wasn’t helpful. Not once were we approached and we were in the store for a good half hour. Only one sales associate was on the sales floor working at the cash wrap station and as I walked around I saw three working in the stockroom. This may be an outlet store, but at these prices there should be some level of customer service.
I love RH, so I’ll be back.
When: 13, JAN 2014
Why: Furniture and drapes shopping