Walmart Supercenter

I bought a ps4 controller here and it turned out to be a used broken one, so I took it back for a return and was told I could not because it was a black controller, placed in a box for a camo one. I advised them that it must have been a return that was placed back on the floor or an employee switched it, a manager Betty did not like me saying this and her next statement was «it could not have happened, because they are under lock and key from the factory to the floor» and she could care less when I showed her I price matched it and the only one that was offered at that price was a black one. Betty then told me she will review the security tapes the next day and would call me back. After I left the store I called corporate and filed a complaint, Well day two came and I did not receive a call so I had to call her and was informed she feels it was camo in the box and that it must have been priced match as a «favor» to me. So again suggesting it was me that switched them and advised she could not do anything else, I told her I want someone else to review this and was told they would contact me later. After hanging up I contacted corporate and they were surprised that Betty had already respond to the complaint and labeled it as resolved, so I upped my complaint to the market manager, in the mean time this store was told to refund it via the corporate line. I went and returned it and never once was given a sorry for the inconvenience nor any form of apology. Well the deadline for the market manager Bernie to contact me passed so another request for contact was sent and that time line passed. At this point I was given the number to his secretary dove whom I explained how I was accused of switching them and was never given the benefit of the doubt, she stated she was going to look into it. She then called and told me it seemed like there was a lot of finger pointing and no one really accepting responsibility nor giving an explanation as to why I was treated like this, she then proceeded to offer me a 25 $ gift card to try a me smooth it over… I stated to her that would not even cover my gas and time I spend having to personally go to the store to deal with this, and that I would ideally like an explanation why it happened and a much overdo apology from the store. According to dove «they would not subject Betty to having to apologize for this» so I left it with her that I’m glad she would not be subject to any form of apology but it was perfectly ok to subject me to all the assumptions and accusations with it.
The treatment with management at this store was horrendous and even after filing complaints and follow ups this will all be blown over.

Every time I come in here there is no one to help and the departments are always trashed. I hate coming here, but sadly I have to for my boyfriends phone card.

I’m just going to my Regular Super Center with mom, and and I’ve been here enough times that I can’t make a book about it.
The Price for the Produce and Food are Decent (a lot of their items is $ 10 for 10, 2 for $ 2.50, etc.) but the electronic Dept are ridiculous priced, and a lot of of their equipment is broken, we just went by the Digital Photo Center as I’m typing this, and she can’t connect to the Center cause the wires are loose and the screen says its «Not Apple Compatible» even though she has an IPhone 6. and there’s only one employee in that department, so most of the time no one is there to assist you.
And speaking of assistance, the employees are lacking for ‘caring’ about their job. I don’t need to hear how you’re «not getting paid enough money in your check», or the «people don’t care about us». Well if you actually think positive and try to do a good job, you won’t have to complain as much to the customer, in which I don’t want to hear it.
Overall Walmart has a Bad Reputation with Customer service, and this particular Store doesn’t seem Different. I will only keep coming back here for the Cheap Prices.