AT&T

Rhoodly and Eddie were great! They helped us out and lot and suggested better ways to go about our plan. I was there before as well and was accommodated by Tenzin. They’re a great team led by an amazing manager. Keep up the good work, everybody! ;)

Please don’t visit this store. The sales representatives are too busy browsing their phones and don’t like to be bothered with questions. Francesca is really rude!

Amazing experience here, at the AT&T Store in Chestnut Hill today.
I visit AT&T stores often. Not that this was closest to me, but I was going to Chestnut Hill, and planned on stopping by this and the Verizon store to try to see who had the best deal on an iPhone 6. Here, at the Chestnut Hill AT&T, I had one of the best AT&T experiences ever. A woman over at the Dedham location was great, but this experience was almost as good. Would have been just as good if I didn’t need to wait. Wait time was average of 10 minutes, which actually wasn’t bad, but the Dedham store is usually no wait, or very little, and they seem to have more staff. YET, the Verizon store (where I stopped first), had a wait of over 1 hour! So kudos to the AT&T store for having 2 Newton locations, which (I think) helps.
Anyway, once I sat down and started talking to Maz about my situation, he was extremely organized in writing down all of the rates, and all of the different options I had (the NEXT program, or 2 year contract). He was super friendly and was very smart about not only everything at AT&T, yet other places like Verizon & DirectTV, which was very useful (and I will now be switching to DirectTV, thanks to him!).
Overall, great experience. I would highly suggest this AT&T store to anyone, yet more and more the «Company Stores» (including the other Newton location, the one in Dedham and many others in the area), are *MUCH*, MUCH better than those ANNOYING «Authorized Retailers» (like the terrible one in Walpole). So it doesn’t really matter which one, whether it’s here or another Company Store closer to you.
This particular location is located in «The Street», on Route 9 in Chestnut Hill (right near the Brookline border), and has 2 entrances (one in the back near the back entrance of Star Market & The Container Store, and one out front, bordering Route 9).

Took 40 minutes for a person to acknowledge our presence. Rude and dismissive staff. That happened the last time we were there as well. Misrepresented plan as being cheaper than it really is. Avoid at all costs. Newton store better but not by much.

AVOID THIS AWFUL STORE. most useless sales people who were obviously never trained in any aspect of customer service and are completely unable to actually help a customer with their problems. You would think that people whose sole job is to work in a customer service role would be able to actually help customers. Came there to change my phone and they pushed a new iphone6 on me but were unable to help transfer a single phone number from my old to the new. When I came back in to discuss switching to a 5 instead I was met with the most dismissive rude attitude by the sales girl Franny — who needs a lesson in etiquette. whoever hired her must have been desperate to fill an opening. I asked for the manager several times but apparently it is perfectly ok for the manager to take an hour long lunch break at 3pm. Still waiting to see if he’ll be so kind as to call me back but I’m not holding my breath. If this is how service goes at AT&T it’s not wonder that people switch to other companies.

After a really bad experience at the downtown AT&T, these guys totally hooked me up. The sales person went out of his way to get me the phone I wanted a few days before christmas. I had gone to three other stores and nobody seemed that interested in helping me but he went above and beyond to make sure I got what i needed. Will definitely go back in the future!

The service at this store is quite terrible. While my father and I were there, only four employees were available to help customers, even though the average customer took over twenty minutes to assist. After waiting fifty minutes — without having been asked about the nature of our visit at any point — an employee finally talked to us and, when I said that I wished to unlock a phone, was told that that could not be done in store. While I may be an AT&T customer currently, AT&T’s horrible service will probably cause me to switch.

Exceptional customer service at this location. I have been really impressed with ATT lately and now put them in same category as Schwab, Amex, and Spg in terms of customer service.
The employees as this location have come through for me more than once with complex service issue.

Just read the other reviews to know you should STAY AWAY from this store. Most frustrating experience, rude manager who is probably not happy with her job.
AT&T should replace the manager and retrain the employees.
There are other friendly stores 10 min away– Needhm or Brookline. GO There!

Amazingly disappointing experience. I bought a screen guard for my new iPhone 6. By that afternoon it had started to crumble at 3 of its 4 corners. When I went to the store the manager said I couldn’t not return or exchange it. Most disturbing was her insistence that I had dropped the phone. I had not. It had barely been out of its box when this happened. I think a manager that blames the customer does not deserve to be a manager. I note that many others have had very poor experiences at this location. I recommend that ATT consider a shake up of store personnel here!

…I am not sure if the staff could care less.
Was given misinformation, then when I showed the contrary on the AT&T web site, they further made up some lame reason/​BS about not being on the AT&T network. I stated I was in an AT&T store and asked them if they could access the AT&T network, then was asked to return in a couple hours when more technical staff would arrive. a.k.a ‘come back after we are gone for the day!”

If you are a person who enjoys waiting in line and not being acknowledge for over 15 minutes than this is the AT&T store for you! This is the third and final time I come to this location. Every time I wait for way too long and the staff never ask if you need help or say that they’ll be with you shortly. WORST CUSTOMER SERVICE EVER! Don’t do it to yourself.

HELLO! Is our government out there?
AT&T Bullied me and then made me pay them a $ 100.00 stalking fee. Said I committed FRAUD. Had me so scared because I didn’t know what they were talking about.
I bought a phone and service on Monday ($ 150/​month-​no bargain there) the inexperienced sales clerk signed me up for a business plan-​he didn’t even know how to transfer my contacts or set up email. I had to do it myself.
By Friday I had no service and was accused of fraud. I missed work trying to sort this all out. They then charged me a stalking fee. Assholes.
Don’t use this carrier. they suck– litterally suck money out of you.

If I could give this store ZERO stars I would. The people that «work» over there are as slow as they are stupid. I arrived wanting to upgrade my cell phone that I’ve had since 2011 with the «free upgrade» they claim to offer. LIE
The moron who looked at my current (and still current) phone said they could give the the new iPhone and if I traded this one in a $ 100 credit. So I looked around and asked what she could show me. She was so depressing and lacked enthusiasm that the employee made this experience worse than it should have been. I asked her to show me the new iPhones that I could choose from, THEY HAD NO IPHONES to show me! She said they were all stolen. I was told to go to the apple store to look. Are you fucking kidding me?
I settled on a phone just wanting to make my purchase and get out of there (an hour later thanks). But wait, just as I’m signing my deal the offer for the $ 100 credit is off the table suddenly. Since the woman «helping» me was so preoccupied with her FOOD cooking in the back, maybe she would’ve noticed that my phone was cracked, she said we can only give you $ 19. I asked her why she told me otherwise in the beginning after she looked at her phone. She just gave me attitude. Seriously?
By the way, she checked her food in the back several times before showing me phone options., great service AT&T — your staff is as professional as they are helpful.
She said she could go talk to the manager and when she came back she dismissively said she closed up the deal and reversed the charges because he said no.
I asked to speak to this manager and I did not want to leave there after all this without what I came in for and was ready to buy.
The manager, Mark, was no help either. He did not care about LOSING A SALE ANDDDDD A LONGTIME FAMILY PLAN CUSTOMER!
MAYBE IF THE «EMPLOYEES» ACTUALLY GAVE A SHIT ABOUT THIS PLACE THEY WOULDN’T HAVE SUCH HORRIBLE REVIEWS!
Never again will I go here and overall I’m switching cell phone services. Thanks assholes!
You treat your customers like shit and I will be sure to tell everyone. Word of mouth is almost as informative as Unilocal reviews. Believe what you hear about this place.
I’d rather have my old phone than deal with those psychos again.

Between the fact that the store website says that the store is open on sunday at 10am and the fact that the staff is rude and incompetent, they just lost a $ 700 deal with my family today…
2 new activations and a Samsung watch…

I was having issues with my iPhone 4s and the only way it would work is if I reset the network settings every hour. I went to the ATT store fearing that they would tell me to go the apple store and the apple store would tell me to go to ATT. It was Sunday a hour before they closed and I waited in line for 5 minutes.
The wonderful women who helped me said oh it must be your sim card. She changed the sim card out for me and everything works! Her name started with a G and I am so sad I didn’t remember because she was really great.
I was in and out in 20 minutes. Thanks ATT store in Chestnut Hill!

I’m changing my rating from 3 starts to 5. This location has been great about getting flagship devices available on day one. That wasn’t the case at this store in the past. Also all the sales reps I’ve encountered lately are really nice and informed. Means a lot to me.
Lastly, this location was built recently and has to my eyes 3 times the space of the Needham Street location.

Waited 20+ minutes to get helped, only to be told to go to another store for what I needed. I was pissed.

After experiencing the so-​called «white screen of death» one too many times on my Blackberry, I came here over the weekend (with my brother, mom and dad in tow) to pick up new phones for myself and my brother. This AT&T store is larger than most, so they had a good variety of phones/​cases to choose from — and I was pleasantly surprised that while the store was moderately busy, an associate approached us right away. You just don’t get that in NYC (I’ve actually needed to enter my name on a computerized wait list more than once at my local AT&T in the city).
Nikko, who helped us, was amazing. He was very patient, talked us through the whole process, and was clearly very well informed about all the products AT&T offers. Nikko answered all of our questions in a way that made everything easy to understand, and he politely offered his opinion on which phones he thought would serve our needs best. And just as importantly, he never once tried to up-​sell us. We walked out with two new iPhones and some accessories, and I couldn’t be more thrilled (I know, welcome to the dark side). Nikko even offered to apply our screen protectors for us — and when I had a minor OCD moment (mine was placed slightly askew) he opened a new package and applied another protector (twice) until he got it just perfect.
If you’re on the market for a new phone, come here and talk to Nikko — you’ll leave 100% confident in your new phone/​tablet/​electronic accessory and happy as a clam.