Brooks Brothers

The reviews here are extremely polar so I think it really depends on what your needs are. If you’re just going in to buy a shirt or tie that is in stock, and you just need them to ring you up, then I suppose you’ll be fine. Just don’t go home and write a 5-​star review because they scanned the barcode on a white dress shirt and asked for your credit card. Also, keep in mind we are talking about the service here — we already know their suits and non-​iron shirts are the best in the business. And if you don’t know, now you know…
Anyways. Do you remember the scene in Pretty Woman where Julia Roberts is heckled out of a store, and then returns holding thousands of dollars in merchandise from other stores? Well that pretty much sums up Brooks Brothers Chestnut Hill.
As a disclaimer, I’ve been wearing Brooks Brothers since I started working almost 10 years ago. My entire wardrobe except jeans and shoes is Brooks Brothers. I spend a few thousand dollars on their website annually between their 2 big sales in the winter and spring.
I went in last week to try on suits during their 25% off sale. The suits I was looking at cost $ 1300 each. After a solid half hour of getting no service, I went home to place the order and pay shipping.
Another time I went to return a sweater I ordered online, and was told they couldn’t process my return because I didn’t have my Brooks Brothers card on me. They literally told me to drive home and come back with it. I told this story anecdotally to another salesperson at another location and he said all they have to do is call — no need to have sent me home.
The only benefit to going to a brick and mortar Brooks Brothers store is that they waive the shipping if they don’t have what you want in stock. The fulfillment center is in Enfield, CT so you’ll get your order in 2 days tops. Just don’t expect to be in and out during the course of a typical lunch break.
Some helpful tips I’ve learned:
1.) Pull up their website on your iPhone and show them what you want. It’s way faster than having them try to figure out their own catalog.
2.) If you use your Brooks Brothers Mastercard, be sure to have it on you if you need to make a return.
3.) Make sure you try on a shirt or suit jacket before you buy it if you’ve never shopped here before — they are usually a couple inches off on the sleeve length.
4.) Never use in-​store tailoring unless you want your pants to become capris. Bring them to a tailor you trust. If you don’t have one, welcome to Unilocal.
I’d have to say the Natick store is the best in this area. I typically avoid Newbury Street at all costs.

I visited this store for the first time the other day, and I was impressed on many levels, from the staff, to the customer service, to the design and organization… it was all pleasing to the eye, and a very satisfying experience.
My first impression was the layout and organization of the store, which I was very impressed with. Each area has it’s own section, so you can browse and get consultation on suits in it’s own room without all the other floor traffic. Women even have their own section, which is probably comfortable and convenient for them.
I was also incredibly impressed with the staff, from the sales associates to the managers, they dress to fit the brand, they’re professional and friendly, and very knowledgable about the product. When you’re in a high end quality store like Brooks Brothers, it’s important to feel like the sales staff knows the product inside and out and can assist you in making educated and informed decisions. You feel like that in this store.
Overall, I really loved this store and my experience there. I felt comfortable, at ease, and enjoyed my shopping experience. It’s easily one of the brightest marks in the chestnut hill mall… I will certainly be back!

My wife and I came back to the Brooks Brothers at The Chestnut Hill mall more than a year after purchasing my suits for the wedding. Gary, The stellar fashion Jedi, remembered us by name and assisted me in finding three amazing shirts that I can use for work and for play. One of the shirts was not in stock so he took over twenty minutes to research and find the shirt and will have it mailed to my house. That is excellent customer service and that is why I come back to this Brooks Brothers. I like going to a store and saying I need three shirts pick them out for me and 95% of the time Gary picks out the best looking shirts for my body structure with the best materials at the best price.

Just picked a new suit out there about 2 weeks ago. Gregory Ahearn was the employee who was assisting me. He was extremely helpful and helped me pick out the perfect suit along with making some amazing suggestions for new shirts, ties, and pants. I used to go to this store a lot from a young age, but hadn’t been in about 5 or 6 years and I must say, it looks even better than it did before (which I didn’t think possible). The renovations they’ve made to the store give it a much more open feel. It’s expensive (it’s Brooks Brothers), but it’s certainly worth every penny, in my opinion.

I tend to have very low expectations when I am in any sort of a retail encounter. Let’s be frank about the average employee at a retail store: they aren’t working there because that’s their dream job. Because of that, I usually expect retail employees to not really give a shit about the customer. So if you even pretend like you care about me when I’m a customer, I’m inclined to like you a lot. Even with these insanely low standards, the Brooks Brothers location in Chestnut Hill Mall manages to fail.
In mid-​December 2013, my better half took a pair of sunglasses to this location because it was a gift, and she was given the wrong model. Instead of the larger sunglasses, she simply wanted to exchange them for the smaller version of the same style. Simple right? Except when she walked in and asked the sales staff whether they had any stock of the smaller size, she was flippantly told «No, there is only one size of those sunglasses.»
Pet peeve #58: When someone tells you, as fact, something that you know not to be true. And then continues to insist that you are wrong.
The conversation continues as follows:
Customer: «I was just in another Brooks Brothers location and tried on the smaller size.»
Brooks Brothers dipshit salesman: «Sorry, they only made one size in those sunglasses.»
Customer: «Hold on… [pulls up Brooks Brother website and finds the other size]… here is the item I am looking for.»
Brooks Brothers dipshit salesman: «That is an online only item.»
Customer: «Hold on… [pulls up phone number for another Brooks Brother location, calls them on speakerphone, and asks if they have the other size.»
Brooks Brother salesman in other location: «Yes, we have that pair of sunglasses. Can we put them on hold for you?»
Brooks Brothers dipshit salesman: «Umm, I think that’s a store specific model.»
At this point, my thought to myself was «Fuck, imagine what life as this guy’s girlfriend must be like. She probably has a drinking problem.»
So the store gets 2 stars (and not 1) because after this debacle, the dipshit salesman’s manager walks to the sunglasses section of the store, opens a drawer, and locates the other size and does an exchange without a hitch. It only took an extra 10 minutes, and much aggravation, but I suppose if we got what we came for, the store can’t get 1 star right?

Aluminum Chefs, C and T, hits it on the nose in his review. Brooks Brothers is very good at what they do, the products are nice and safely high quality, but there is a certain corporate aroma that diffuses into the traditional atmosphere they are trying to project. The flagship Newbury street store is much more authentic architecturally.
However, all that said, the chestnut hill BB is a solid choice for mens clothing, if you ignore the corporate motherships attempts at aping Ralph Lauren Rugby (aka Red Fleece) or being fashionable (aka Black Fleece) you may find clothing worth buying. The Chestnut Hill store also has a much larger selection than the Natick Mall store.
I do give a shout out to Mr. Marrow who is very sharp and able to quickly diagnose what you need and how you should achieve it, especially in made to measure shirts.

I got a lukewarm welcome from the Brooks Brothers.
The guy measuring me took a quick measurement which ended up being two sizes off. He wound up suggesting pretty bland looking suits and they certainly weren’t cheap.
When I asked him how much the suit was going to come up to, he shot me a grumpy look and his attitude definitely changed after that. Something like ‘Oh look, here comes another cheap college student, he could never afford this.‘
Way too stuffy for my tastes. I’m glad they didn’t have my size.

I’m writing this realistic review to balance out some of the others here which — frankly — appear to be about an entirely different store than the one I know all too well.
First off, let me say that I am a long-​time Brook’s Brother’s shopper, both in-​store and on-line.These comments apply only to the Chestnut Hill store which, much to my misfortune, is the closest to my house. I have had much more favorable experiences at both the State Street and Newbury Street stores.
Contrary to the experiences of a number of others here, this is uniformly one of the most annoying stores of any type to patronize. The staff seem to be trained in customer avoidance, since it is extraordinarily rare for any of them to engage customers or to even say hello.
In most cases, you have to seek out service and then it is only grudgingly given: no hello, no smile, no thank you, no nothing! Think this is hyperbole? Go find out for yourself.
On my most recent visit (this weekend), absolutely no assistance was given in finding product, even after I requested help — it was truly breathtaking!
I contrast this with a later interaction with a Bloomingdale’s employee down the hall who went all over the men’s department looking for shirts for me. The contrast was stunning.
I can only hope that Brooks Brother’s management reads these reviews, ’cause the Chestnut Hill culture is rotten to the core.

Went out to this BB store to buy a couple of pairs of pants and shirts. By 7:30pm on a weeknight, the mall and store were dead, so I pretty much had the run of the place. Very impressed with my salesman, David. He was very attentive and clearly knew his merchandise. Got me set up with everything I needed and for the item that wasn’t in stock, he placed the order over the phone while I waited. FYI, this is a great option for ordering catalog items as they are shipped directly to your home at no charge.
Anyway, the only blemish was a point where the salesman was engaged in a lengthy conversation with another employee while I sort of meandered around, waiting for them to wrap up. Not a big deal, but not really interested in their personal business.
Definitely will do my BB shopping at this location going forward to avoid Boston parking hassles and costs. I also have the salesman’s card, so I can order items through him at any time with no shipping charges if I want to shop from home.

Really disappointing experience there today. The fiancé and I went in basically ready to spend money. As in $ 400 on a suit, $ 75 on a shirt, and a bunch of ties for him and the wedding party men. We walked out with none of this. The reason? No customer service. Not one word. Just some glances askance and that’s about it. I would hate to think that this has anything to do with the fact that I am marrying a Latino man (a handsome, well-​dressed, poised one at that), as the staff here at BB was actually pretty diverse.
Maybe it was because the store was so busy that they… oh…wait…it was frigging EMPTY. And still no one helped us.
I wish we had found a suit elsewhere at this stupid snobby-​for-​no-​reason mall so that we could have returned to have a Pretty Woman moment. But alas…

Before moving out to San Francisco in august I knew I needed at least one great suit as I would be starting a finance job and would have to wear a suit every day fro the first time in my life. It’s hard for me to find a suit that fits. I’ve lost a good amount of weight over the last couple of years, and in odd proportions: 10in off my waist, 4in off my chest. Because of this I found myself looking everywhere for suits. I went and bought a suit at Mens Wearhouse, one at Macys, one at Filenes Basement (YvenSaintLaurent for under $ 200!!) then decided I needed a good one. I naturally went to the store that has as far back as I can remember been to me the mark of the upper class. Within five minutes (maybe less) I saw it. Grey with light grey pinstripes, the right size, Italian cut (a novelty at Brooks Brothers) and $ 500 on sale from $ 1,000. I tried it on and it fit me perfectly. I bought, it, had them tailor it for me, I’m wearing it now and it is the best piece of clothing I have ever owned. The entire experience of buying a suit at BB took place within a half hour, unlike the hours I had spent at Macys or Mens Wearhouse where it dragged on excruciatingly. Flawless service and a somewhat reasonable price. Five stars. No question.

Tad sn00ty, but then again most things in this mall are upscale and the noses are pointed in the same direction. The store itself is nice, redone as mentioned and has a bigger ladies section (read; store has a larger area for ladies-​wear, not a section for plus size women). You get the hardcore classic stuff up in this piece, argyle sweater vests and thick oxford shirts in every shade of blue imaginable. I stay away from that stick up yer butt republican crap.
They do have awesome non-​iron button up shirts which are freakin perfect for the lazy schmuck who doesn’t wanna iron, in classic cuts and of a thin texture (nice for summertime). Get em long sleeve and short sleeve and you’ll be cool and sylin at the office with zero effort. A win win situation.
Now go tell Muffy to warm up the Prius.

Part of my day job, while not formally, requires me to wear dress shirts, slacks, blazers and tie sparingly. Brooks Brothers is the man staple of clothing collection in my closet. This store has just recently been re done and looks sharp. My guess is that this is just the look they are going for with their store design. NICE JOB. I have shopped at the Brooks Brothers outlet and while you can get good deals the quality is very different. I have come to the conclusion that while getting shirts and an occasional sweater at the outlet is a good idea I think that I am going to step up and buy jackets and suits only from the main store. The garments appear to be mad much better and have a high standard of quality control.
Sometime I get a conflicting emotion when shopping at Brooks Brothers. Call it a fantasy or a nightmare but sometimes I feel like an «old money» Yankee shopping at Brooks Brothers. But when I get home and review my checking account and see the stack of cc bills a I am quickly reminded that there is no family trust in my name. Just the «In God We Trust» in my small piggy bank on my kitchen counter. :)