Miltons the Store For Men

Great experience: needed new suits for a trip on Tuesday.
Went in Joe and Matt were huge helps.
In and out quickly, and they were able to find me pants that were already tailored.
Good quality, good price, great service.

We had an amazing experience at Milton’s in Chestnut Hill. We went for my fiancé’s wedding suite. We had been to 6 other stores and didn’t get anywhere near the same service. The sales staff here seems more helpful compared to the other places we had gone where they were either non existent and were no help, or they were pushy. We worked with Josef who not only has a great fashion sense and was able to guide us, he was attentative and very helpful. If you can find Joesf, your in good hands! Milton’s has pretty good prices as well, they’re not cheap, but pretty high quality without draining your bank account.

Here are a few points other Unilocal reviews have not covered. First, this Miltons which is directly across from the Chestnut Hill Mall provides ample and specially designated parking for Miltons customers in a busy plaza with limited parking spaces. The specially marked spaces are located in front and behind the store. Second, unlike their website the physical store offers merchandise and brands at many price points. The morning I went the store had a warehouse sale with some shirts, sweaters and a few robes for a mere ten dollars each. Some better quality merchandise were on sale too but at higher prices. Interestingly the identical sweater here that another «upscale» department store was selling but was almost 50 dollars less at Miltons (Not sure of Unilocal’s policy band naming or I would be more specific). Third, the staff was somewhat attentive but not pushy as they got the impression I was just browsing. Finally, although the store has two floors the stairs or elevator was not clearly marked and I forgot to check out the suits on the second floor.

Second year in a row that I do my Christmas shopping here. Tim is outstanding — highly personable and not pushy. And Joe was also very helpful. Unbeatable prices for high end labels and excellent selection. With their prices, it’s hard to understand why anyone would shop across the street at Bloomie’s.

Received an incredibly kind and thoughtful note from Milton’s in regards to our experience. They handled the situation exceptionally well. Therefore I have updated my review 2 stars.

I find it shocking that Miltons has received poor reviews, I have never had anything but amazing experiences there. Over the years I have purchased a tux, a suit, as well as many accessories and have always found the staff to be helpful and attentive. Everything has always fit perfectly and my alterations done exactly the way they should be. My sales person twice has been Joe and he has been truly wonderful. After trying on a $ 400 and an $ 750 tux we both agreed that the cheaper one looked and fit better on me and he didn’t try at all to force me to get the more expensive tux. The quality here is much higher then a Jos Bank type place and thats why you wont see them giving away 4000 free shirts if you buy a suit or whatever JosBank does.
Miltons is a solid choice for 80% of men out there and is worth your time to go!

Giving a 5-​star review because of their ability to help me with a tough situation last Friday.
I had an audition in Boston on Saturday. My wife and I drove in from New York on Friday, settling into our hotel at about 8:15 — when I realized that my suits were still sitting on our bed back home.
Driving home to get them and driving back was not an option. Milton’s was the closest men’s clothing store still open.
We walked in the door at 8:40, twenty minutes to close. I explained my situation to the salesman at the main checkout counter, who promptly suggested doing separates rather than a full suit due to the time constraints and sent me upstairs.
Joe — who was the tailor working that evening — helped pick out a blazer that was a great fit for my body type (I’m a pretty hefty guy), as well as a pair of slacks, a shirt, and a belt. And the cost was very reasonable, comparing well to the cost of the suits I already owned. All in all, I was out the door with a great looking outfit in 15 minutes — one that I’ll definitely wear again!

This review applies to both the Chestnut Hill location and Braintree locations…
I initially went shopping in the Braintree location, and was looking for a suit that would last me a long time. When I explained this to the sales associate, he directed me towards the «best» suit they had on hand, and explained that it would last me 20 years, so would be well worth the extra $. I am always one to pay more for quality, so I went ahead with the purchase and laid down close to $ 800 for a hugo boss suit. I had the suit tailored in the store, and they told me I had «Lifetime tailoring» on the suit.
I don’t wear suits often, so fast forward about 1.5 years, and about 8 wears of this suit. I take the suit off after attending a business conference and notice that there’s a gigantic hole in one of the pants! I figured, there must be some defect because a suit meant to last me 20 years certainly wouldn’t rip in 8 wears, right?
So, I go to the Chestnut hill store and speak to one of their tailors to see if he can fix the rip. He tells me, not a chance, but then he explains that it looks like the «professionals» at the Braintree store tailored and sized my suit too small. He explains that is why it ripped. So I then ask what we can do to remedy this situation, because obviously I didn’t get what I paid for.
Long story short, they tell me they can’t do anything at this location, but that if I drive down to Braintree (a 45 mins drive!) the general manager Mark will take care of me. So, I drive down to that location, and when I speak with Mark he tells me that the best he can do is have his tailor at that location try and fix the pants. (Didn’t his other tailor JUST get done telling me it can’t be fixed?). I asked if they could replace the pants. He says that because it’s 1.5 years old, there’s nothing they can do. He explains that it probably ripped because I wore it too aggressively (I work all day at a desk, and barely wore the thing). So much for 20 years!!! Oh, and he adds that they’ve since discontinued the «Lifetime tailoring» so I would no longer receive that benefit. REALLYY?!! So glad I just drove all the way down there for nothing.
Finally, Mark says he’s going to speak to the owner and see what they can do. A few weeks later the GM calls while I am in Africa, so I call him back about 3 weeks after he first called me. Basically, he says that they can’t fix the suit (which was established by his own people in Chestnut hill), but would be willing to replace it for ½ price. Okay… fine. He tells me he has to check his inventory and will call me back. 1 month later, still no call back. I’m done with this chain.
If you want a poorly tailored, unsupported suit and don’t mind rolling the dice just to see the thing rip in less than 10 wears this is the chain for you. As for me, I’ll pay a little more to shop at Nordstrom or another chain where I know I’ll get what I pay for, and no questions asked returns are ALWAYS an option. I’m completely unsatisfied and feel as though I threw my hard-​earned money down the toilet.

Two successful shopping trips with 16-​year –old who is 6’5″ – store nicely organized and staff helpful. Saleswoman remembered us from February.

I honestly was excepting better. Chestnut Hill, suit store, with all the changes in that area you would assume Miltons would have stepped some game up. I can see how other people can say the service here is hit or miss. I’ve been in there twice, twice were misses. I’ll admit, I did show up unshaved wearing jeans, this time… but I was shopping for a wedding coming up. The sales staff downstairs were good, but the sales staff upstairs dropped the ball. I had better customer service at the Wegmans across the parking lot, then I did upstairs. I was ignored. I was going to buy a suit, but due to the lack of service, I didn’t. Even a «be right with you» would have been appreciated. I don’t think I’ll ever go back to this location again.

Due to an upcoming wedding we were in the market for a simple navy blue blazer. We’d shopped all the men’s stores in the Chestnut Hill Mall and found some lovely blazers — but they were all priced higher than I cared to spend.
We crossed Rte. 9, walked into Milton’s and found exactly what we wanted: the perfect blazer at the perfect price, sold to us by a sales clerk who knew what he was talking about. He took the time to help us find various options at all price-​points within our budget and helped us choose the ‘right’ blazer without breaking the bank.
This is the second time I’ve shopped Milton’s and the second time I’ve walked out of the store with exactly what I was looking for. It is probably the most-​affordable men’s clothing store in Chestnut Hill and well-​worth checking-​out if you want a well-​made suit, but don’t want to spend a fortune.

I’ve been here a number of times over the years and it’s pretty much a hit or miss endeavor. I once walked out due to a pushy saleswoman and vowed never to return. This most recent trip was a homerun by any standard. I walked in with low expectations — again, due to previous experiences — and within 10 minutes had two beautiful new suits and was being fitted by the seamstress! This was in no small part to the awesome help of sales associate Jim. He was friendly, helpful, not pushy, listened to my needs and found me exactly what I was looking for in no time at all. I was also looking for a white French cuff shirt, that they didn’t have in stock. Jim ordered for me from a another store and called me personally 3 days later to tell me it was in. Service is back, folks, and his name is Jim! All in all I dropped a pretty coin here, but for the quality of the merchandise, the ease of finding exactly what I wanted and the expert help, my faith has been renewed in Milton’s. Don’t waste time with the sales tools, ask for Jim. Tell him I sent you!

I accompanied my young adult son in search of dress pants. The salesperson was v. helpful suggesting different options. We found what we needed. While we were checking out, he offered to steam press the jacket, no charge. Saved us a trip to the cleaners. We really appreciated that !

Milton’s earns two stars for the selection, I was able to find two ties for my boyfriend to wear to a funeral, one was 80% off,
When I entered the store, I could hear associates talking upstairs, but no one came down to help me. I wandered the store for 10 minutes and no one greeted or asked me if I needed help. When I went up to the register, an employee stared at me until someone else came up and said, «oh, she doesn’t use the register.» He rang me up without as much as a hello. I’m glad my boyfriend liked the ties so I don’t have to go back in there to return them.

A standard men’s shop with a 1950s feel. Large, on two floors, but small on variety. The good quantity of coats, suits, shirts, sweaters and accessories stay in a rather narrow range of bankers’ taste. The prices are OK, as long as you don’t need a full length cashmere coat, which costs at least $ 500. Next door, the Atrium Mall looks as if it has fallen on hard times, with most of the storefronts empty. Maybe that’s why Milton’s seemed less than bustling when I went in today. But it’s a decent store; just not an exciting one.