The Home Depot

Black Friday shopping was very easy here… a lot of employees to help. Store very clean. Employees handing out coffee and donuts at walk in. Bathrooms very clean. Every employee i walked past greeted me with a smile. Also they took the time out to help me find what i needed

No employees at site, been here for 45min even an employee at register is telln shes been paging for assistance for lumbar and non of them are responding

Came in to buy a broom and some Lysol for mopping. The girl who rang me out was so rude and ignorant, honestly if I didn’t really need the broom I would have left. She works at Home Depot but had no idea what insulated gloves were. Just plain rude.

Wow! I came into the worst Home Depot ever ! We came in to but a Brown Jordan patio set for 3 thousand dollars!!! The lady at the front desk not only talked me out of 0% finance but also told me I couldn’t buy at it the store or finance it because it was an online purchase !! But, they had in store on sale for cheaper than it was online ! So, I walked up and tried to take one more stab at it and the lady tells I can’t answer any more of your questions because our computers just went down… Sooooo my wife then asks «let’s just say your computers weren’t down, can you answers any of our? s» she responds I’m sorry I just can’t help you… Way to lose 3k and a good customer I’ll just go online to Brown Jordan and buy it myself. If I could no stars I would.

I prefer Home Depot over Menards and the Chicago Ridge location has always been more helpful compared to the Oak Lawn one (on Cicero). That being said I ordered my dishwasher to be delivered and installed. I paid in full on 8÷30÷14. The color made all the difference with pricing and availability so we had to order it online. That’s fine. I was told that all of my parts that I needed were in the package that I special ordered and didn’t have to order anything else separately. The delivery took a little longer compared to Sears (whom I bought stuff from in the past) but I figured it was longer because of the holiday. I made the delivery for Friday 9÷5÷14 since I had a doctor’s appointment. I get a call before 8 AM telling me that they had a car accident and had to reschedule. They wouldn’t reschedule on the weekend without an extra charge. At this time I think that they could suck up the extra fee because now I had to rearrange my Monday. Today they came and the two delivery men refused to set up. They said that I needed a plumber ASAP. My husband asked what part was needed so he could go to ACE (across the street) and repair it himself really quick. Then they said that wasn’t necessary and the dishwasher wouldn’t fit. I had an old one the same size so it fits. I am sorry boys that it took a little longer than 10 mins to set up but I am not letting you reschedule AGAIN or walk off with the price that I paid for instillation. If I weren’t pregnant I wouldn’t have paid for installment and help my husband do it. (I am a little better when it comes to plumbing). After my husband had to babysit these delivery/​setup men they acted like they bled on a cross for us and went all out of their way for him. Believe me, they didn’t and it only took 40 mins after their griping. I can replace some small plumbing myself after the baby is born or have a relative do it. I am not going to be feeling forced to hire a plumber because of them. I paid you to do your job in advance so just do it respectfully and offer suggestions later. I don’t think that the salesman that I spoke to misled me in the store but maybe I am wrong. I think that the delivery/​install system sucks. Oh and my husband asked if everybody is okay from the car accident on Friday. Their response was, «Sir, we have over 30 trucks. We don’t know who got into an accident.» They could have delivered on the weekend and waived the extra fee. I will order from Sears again and eat up the higher cost for setup.

This place is worse than useless. They don’t have a lot of selection on the items you might expect a hardware store to have… I have had 5+ instances of walking in, looking around for something that should have been in stock, only to find out they don’t carry it.
On top of that, the employees are completely clueless about anything: not only do they not have any knowledge about the industry (like, above and beyond the average person, which you would expect going to a HARDWARE store since you want their EXPERT advice), but they don’t even know where their own products are located!
The final straw has to be their phone customer service… which is no surprise considering its the same rocket scientists who work there that are answering the phones. Repeated transfers, long wait times and then a slack-​jawed, useless answer is what you can expect.
Home Depot, you’re FIRED.

Not my favorite Home Depot i ever stepped foot in, but always stocked with everything you ever need! Store is large & clean for the most part. There always seems to be not enough staff on hand to help, I’m always searching the aisles for workers. For the third time in a row, I was assisted by Larry Robinson– an associate whose been eager to assist, helpful & innovative when I come in with problems and need a solution! Never does he have an attitude or seem like the customers a bother. He’s the type of employees these big chains need to recognize! Management, this employee deserves a raise!

The Home Depot has become the new Menard’s, when it comes to service! During my last few visits to Home Depot, I have noticed that trying to hunt down an employee to get help on something is next to impossible. Stopped by looking to purchase a new water heater and the service to have it installed. Went to the plumbing aisle to look at what they had available and to get some install pricing. Not an employee in sight, but I did notice a group of about eight employees strolling by, with one on a phone. Not one stopped and asked if I needed help with anything.
On the way out of the store, the cashier asked if I found everything okay. With my hands empty, what do you think? I just told her nope and this is what a $ 1000 sales looks like leaving the store.

I stopped by there quite a few time already. The reps are very nice. If they didn’t know how to answer your questions, they would run and find someone till the question is answered. Mark, I think the manager was very helpful in trying to find me the right deal for the appliances. Thank you !!!

Very clean and friendly staff. They are very kid friendly with events every weekend for the kids.

I remember when you were able to walk into Home Depot and ask an associate a question and get a reply as if they were a professional in the trades. Some of these men and women were trade professionals. Not anymore. Now you’re lucky if you get someone with half a brain cell like the two men I talked to today.
I over heard this associate with another customer talking about a bathroom ventilation fan. I didn’t hear the entire conversation. When the HP Assoc. was done, I asked him a question and I got the deer in the headlights look. He said he didn’t work in that department and directed me to someone in custom kitchen cabinets. I could see the correlation between a bathroom ceiling vent fan and custom kitchen cabinets. IDIOT! Sadly, the guy in custom cabinets knew a little more than the associate on the floor.
Home Depot, you’re out! I’ll do as much business as I can with Ace Hardware and your other competition.