Alphagraphics

Stellar customer service! On time (early a little bit even!) and on budget. Hope to work with Alpha again some time in the near future. Kerry was our rep and she’s wonderful!

My company, Swift Passport, used Alphagraphics for the first time because they could promise a large print job to be done in a short period of time, and they were right down the street from us. We were really happy with the job, and have been using them for poster, card and pamphlet design and printing ever since! We don’t have an in house designer, I find that if I email or verbally explain a concept idea, their designers can quickly put something together for me consistent with our branding with a lot more creativity than I have to offer. They keep our projects on file, so we can get things printed and couriered to our office by simply making a quick call. The staff is always friendly, and helpful. Fast. Efficient, Organized, Hassle-​free!

We had a very positive experience. Jeff was in constant contact– providing us with updates and especially reaching out to us when there was an aesthetic issue with the cards. We absolutely love the work Alphagraphics did and will definitely be using your company in the future. Thank you!

We used them to print our wedding invites and a few other décor prints for the reception. They did a wonderful job. The processing time was fantastic and the quality was perfect. We look forward to printing our thank you cards with them! Thanks Alpha

Best Alphagraphics location that I’ve worked with. Kerry Brackin is the best! She’s SUCH a great help and always so accommodating — she’s like an extension of our team.

They did an absolutely fantastic job on all my outsourcing!!! HOWEVER, I got a Konica Minolta machine recently since you don’t have to pay to do it in-​house. When they told me they would even pay for the servicing and toner, I sadly had to say goodbye to Alphagraphics. It was hard because they’re great, but spending that money to do business was proving a little less cost-​efficient when I could lease or own it and not have to leave. The people are wonderful, the business was great, but I love not having to leave and be able to print in-​house! Whew! Saves so much time, money and effort!

Alphagraphics West Loop takes care of all of my business and personal printing needs. I have been thrilled with the attention to detail they have provided for many projects. Whether it is a large scale banner or custom note cards– the personal care and concern to my needs is always priority. Quality of printing is superior to anything else I have ever used and their staff is always friendly, knowledgable and willing to help!

Last week, I visited Alphagraphics to have wedding invitations printed out for my sister. I have used this location, in the past, with no issues but this time I had the worst experience.
First of all, I talked to the employee about what I was trying to do and sent over files for review. I told them that I would redesign the file based on their requirements but I needed to know what they were. The only requirement given to me was that I had to have .25″ margins and that the file was fine.
I also talked to them about the paper that I wanted to use. I told them that I had bought the paper at a reputable paper store (they’ve worked with their paper before) and he asked if I could bring it in for review. I brought it in and the person at the desk said that all the paper would be ok to print on but warned me that one of them might show a little bleeding because the paper had texture. I said it would be fine and that I would take the risk.
That was on a Wednesday.
Thursday came along and I called for a quote. I was told it would come soon. Friday came along and I called back for a quote. I was told they were busy and that it would come soon. The weekend came along and still no word. Finally, Monday came along and I called and was told that it would just be another five minutes.
THEN I was told that the files weren’t what they were used to, my font type was too light for the paper I chose, the paper was going to be something they wouldn’t be able to print on with quality, and that they would need more paper from me in order to get the quantities that I needed. I asked them, again, for a quote and they quoted me $ 610 to print 120 invitations (that had 4 pieces). Mind you, I needed to supply more paper.
I was so upset about the lack of urgency they had for my print job and the fact that I kept telling the person that I was willing to work around their requirements but was told, at the very end, that everything I provided would only work out if they redesigned it and I provided additional materials.
Perhaps they cater more to corporate jobs and bigger events and my «small» print job was nothing to them.
In the end, I winded up going to a smaller print shop in the Gold Coast, they printed everything at less than half the cost ($ 275 total) and did an additional folding job for me. The invitations from the other shop turned out BEAUTIFUL, the folks were so friendly, accommodating, turned over a quote in a day, and printed everything in two. If you’re interested in printing at less than the cost and be treated courteously, let me know and I’ll along the other printer information.

I’ve worked with both Amy & Mike and found them to be incredibly professional. We had our Christmas Cards done here a few weeks ago. Amy made a few suggestions that we went with and the final product was outstanding. We received a ton of compliments from people that we sent the cards to. I will definitely be using them again in the future.

I came to alphagraphics in a panic because I’d gotten our day-​of wedding stationery (menus, ceremony programs, direction cards to the reception, etc) printed at Staples which was a complete disaster. Three days before the wedding, I brought the mangled pieces to Kerry, and she calmly assured me that they would re-​print everything well in time for the wedding. When I returned to pick up my order, everything looked perfect, and ended up costing less than the botched Staples job. Kerry’s the best; I wish I would have come to alpagraphics first, and will definitely return to them for any future print jobs.

Had a pretty rude sales associate, she was visibly annoyed at my questions and even though she knew I was under time constraints, she never called me to tell me my items were ready. I waited till the end of the second day when I called and «Josh?» told me the booklet had been ready since the end of the first day I dropped it off! SOMEONE should have called, no?! When I talked with the manager, who was pleasant, he apologized but did not offer any compensation. At $ 65 per booklet and the fact I was going to reorder ten more he should’ve tried harder to keep my business.

I thought they were awesome. Printed some lovely digital vector art for Christmas presents on shiny stock. About $ 7.50 for 11″ x 14″. Very fast turnaround (about 24 hours). Four stars only because it took a while to hear back on the initial estimate.

I needed an important print done in 24 hours. They did it on time, perfectly, and were very professional even when my project became complicated.

Last week I had to print a photo for an art show (16“x20″) and I wanted it mounted or printed in the most economical way to be hung on the wall of a gallery. I called for a quote and a nice gentleman named Jose quoted $ 47 for the print. He also advised me of the most effective process for printing my print, which was directly onto a foam-​core like material. I told him I’d be dropping off my file during my lunch break. Unfortunately, I was not able to do so, so I called back and Jose informed me that I can just upload my file-​awesome!
My piece was ready to pick up in less than 24 hours. When I picked it up, I was very happy with the results. The colors were right on, the print quality was great and the piece was nicely packaged with corner protectors and a protective plastic film. The lady at the counter was also very nice.
As a bonus, my piece received many compliments in the art show and it even sold! Many people asked where i got it printed and I was proudly pushing Alphagraphics on Washington.
I will definitely be back with more business.