Amazing Lock Service

Just had jammed bathroom door from outside. Called and they could have scheduled me same day, but I got them to come first thing the next morning. Nick arrived in window we scheduled — was nice, courteous and professional. I even managed to put my 13 month old down for a nap while he worked and he stayed asleep. In and out in under an hour. Hopefully won’t be needing to call them again soon, but if so, they’ll be our first call.

Got a copy of key. Paid $ 2.13 for one copy. I was in and out. Service took less than 5 minutes. Good customer service.

I put off changing the locks in my new condo after moving in and ended up regretting it. Someone tried using keys to walk into my house while I was at home one night! Gah! That was terrifying. I stacked boxes full of heavy books in front of both of my doors and vowed to call a locksmith first thing the next day.
I had already done some Unilocal research before procrastinating, so the next morning I called Amazing to see if they could come out the same day. Thankfully they had someone available. Jake stopped by a couple of hours later and re-​keyed all of my exterior door locks. He was friendly and efficient, and it only cost me $ 175 ($ 75 to come out + $ 25/​lock). Sure, it would have been cheaper to take the knobs to a shop, but that wasn’t an option, especially given the urgency of the situation. I’d read stories about other locksmiths being rude, tacking on extra unexpected charges, etc., so it was a relief to not have to deal with any shenanigans.
My only advice to these folks is to up the customer service on the front end. The fellow I initially talked to on the phone was a bit brusque, and it made me wonder if the tech would be rude. Thankfully everything went smoothly, and I would recommend these folks to anyone else who needs this service in a pinch.
Also, my apologies to Jake — I was bleary-​eyed after hardly getting any sleep the night before, and I forgot to tip him for his work. I’ll be fixing this as soon as I have some time to walk over during a workday. He even came back after I missed him the first time — my name is not yet on the doorbell, and my phone ringer was off when he called. He would have been justified in being annoyed, but if he felt that way at all he didn’t show it.

I had to change my locks in a hurry after a psycho dog walker refused to return my keys (and, no, I do NOT owe her money). I called Dexter, but they were booked in to the following week so I was referred to Amazing. They fit me in the very next day for a 11 to 1 time slot. I got a call about 9:30 from the technician that he could be here early if I was home. Yes, yes, yes! I wanted the locks changed ASAP. I added on some additional work for the tech. He was pleasant and competent (explained why one of my locks was not working properly-​it was the key not the lock). All done in like an hour or less. I had forgotten to mention I needed more keys than the usual 2 so I followed him over to the shop and he gave me the additional keys I needed. Overall a very pleasant experience.

Popped in to get a few duplicate keys made — one minute later I was on my way. $ 4 and change for two standard duplicate keys. Super fast service and conveniently located at the corner or Belmont/​Broadway.

Great locksmith service. Our building recommends them as our after hours locksmith service and I understand now why they do. We called them a random weeknight at almost 10pm, after telling them where we live the person on call politely agreed to come to our rescue within 30 minutes. The service was prompt, polite, and efficient, we were let back into our apartment in no time. Great service, great staff, which I would gladly recommend.

Amazing Lock Service is amazingly fast– Nick saved the day. I needed to re key my condo for safety reasons and they showed up in under 30 minutes during the week. Just around the PM rush hour. Highly recommend this company!

Called on a Friday to set up new lock service and they showed up on Monday. I was pleased with the quick scheduling. Nick showed up on time and he quickly installed the new locks. We had a problem with one of our doors which I think was from the door as opposed to the lock, but when I called they came in very quickly and helped us out at no charge. I was happy to give Nick a tip because he was so friendly and helpful.

Have couple keys duplicated in less than 2 minutes at very reasonable prices.
Will definitely use their service again.

I live about 4 blocks from Amazing Lock so naturally it was my first call when I got locked out of my apartment. The locksmith got to my apartment about the same time my landlord called me back and told me they would let me in for free. Ken from Amazing Lock pulled up at the same time so I told him what had happened. He said he still needed to charge me $ 70 for coming out… I apologized about the inconvenience but said that seemed very steep since I was not actually going to utilize his services. (I understand their business position and was planning on «tipping» him $ 20 for him getting to his car and driving 3 minutes from his shop to my apartment… However this is what upset me). Verbatim he said «So what, you are just going to stiff me for coming out? It’s called karma and it is going to come back to you». He drove off angrily before I could actually give him $ 20. I guess THAT is karma.
I cannot comment on the actual lock services, but I work in the hospitality industry so customer service is a biggie for me. Should I be in this situation again, I will not be calling them based on Ken’s attitude alone.

We were locked out of our apartment in a very silly way that just required cutting the chain lock. Jake showed up quickly, even though it was 1030 at night. He was very polite and professional and it was super quick and easy. We were in our house in under 5 minutes for a really reasonable price. Thanks so much for the great service!

This place is awesome. The work was scheduled promptly, prices are reasonable & they even perform non emergency work after traditional work hours! Our service technician Bill was also an absolute delight, even with our young puppy who just wanted to play with him. Highly recommend these guys.

Came in to make copies of my keys. Service was quick and welcoming. They only take cash if I remember correctly. And there is plenty ATMs around Lakeview :)

I searched Google for a locksmith and specifically called this place because it was advertised as open until 5pm on Saturday. I just called this place and the guy that answered was rude and was no help at all. I explained that my house was broken into, one of my keys was missing, and that the person that broke in found a spare key while rummaging through my place. His response, «The owner is not here. I don’t think we can work with your lock brand. Call back during the week.» Unreal?! Absolutely no urgency or empathy for such an important matter. I will never use this company.

Very impressed with Amazing Lock Service! Called around 8:30pm on a Tuesday requesting a lock change to two door locks and a mailbox lock. Ken came within the hour, as he said he would, and promptly changed all of the locks. The price was very reasonable, and the service was polite and prompt!

Great service: Lost vehicle key, 1995 Pathfinder, need ignition/​door replacement/​copy. Search Unilocal,looking one can do ASAP in AM, read the reviews, research website, coupon offered. Quote over phone by Al, $ 190, within the hour by tech Alex, 1hour arrival, Polite, friendly, courteous, finished within an hour. Coupon applied. thumbs up Thanks «Amazing Lock Service» saving the day

I would highly recommend amazing lock to anyone and everyone in need. They show up on time. Work hard and leave… Over the phone I was quoted $ 250 for a broken door. They came in, fixed it quickly, and only charged me $ 225. A+ service

I locked myself out of my place (oops) recently and went with these guys after looking through the reviews. The locksmith (Nick) arrived super quick and was very polite, friendly, and professional. I hope I don’t ever have to use a locksmith again, but if I did I would definitely use them again.

Expertise and customer service are not their forte.
Earlier this year, the key to my front door lock (Medeco) stopped turning. I called Amazing Lock and they sent someone to fix the door. The extent of the «repair» was to hammer and pound on the lock, wrench the key back and forth, and even slam the key with a heavy mallet while it was in the keyhole. Not surprisingly, it didn’t work.
Not having any WD40 themselves, they asked to borrow mine, which they proceeded to spray full blast for 5-​second intervals into the keyhole spraying the greasy fluid everywhere, including on the painted walls near the door. As I later learned, WD40 stains very badly on colored paint, and after trying to clean it, I was forced to repaint it.
With the WD40 and the hammering, the key began turning and after a sum total of 30 minutes on site, they charged $ 100. If I knew it just required slamming the lock after lubing it, I think I could have done that myself.
One month later, the key doesn’t turn. I call them again and this time, they hard sell me on a Mul-​T-​Lock. Fine. I purchased it and they installed it. No problems with the Mul-​T-​Lock, but I wonder if they could have recommended that in the first place or mentioned that the lock hammering was only temporary. Tough to say.
One month later, I need to duplicate the keys. I call them and ask if they duplicate Mul-​T-​Lock keys (specifically as it relates to my key type, which is printed on a credit card sized identification you receive with the lock). They say «no, we don’t carry the G-​XXX key blanks in the store.»
I said, «well, where do you suppose I get keys duplicated then because I purchased this Mul-​T-​Lock from your store.» Immediately, the guy says, «oh, well, in that case, come on in. I’ll make duplicates for you.» What? I still cannot comprehend why they would say «no» and then change their answer to «yes» after learning I purchased the lock from them.
A few days later, my wife goes in for duplicates and asks if she can get different colored keys (the heads are coated in plastic). They don’t do that because the key blank we need only comes in blue. No problem. The keys are made and she walks out of the door.
After leaving the store, she notices that there is a recessed portion on the key heads that allow you to click in plastic inserts. Ours had nothing in them. So, she goes in to ask if they have the inserts and, if so, whether they come in different colors. Yes, of course they do.
Don’t you think, if you had any common or business sense, you would recommend those inserts to a customer asking for different colored key heads in the first instance?
So, she asks for the colored inserts only to be met with terse and rude employees with absolutely no etiquette. Try to find another place. I give it two stars because customer service only comes second to actual expertise. Their expertise in fixing my old lock was terrible, but the new lock has been working fine, thus the two stars.

$ 85 for a car lockout isn’t cheap but it’s not terrible, and the service was fast, friendly and got the job done.