Asap Management Service

Asap managment will be your WORST NIGHTMARE. Do not rent from this «managment company», you will regret it. They jack up the rent as much as they legally can every chance they get. They will promise you repairs and anything you want to hear to get you to move in, then they don’t follow through or fix anything. The people that work for them to «maintain» their buildings, hate their jobs, in fact they seem to hate Americans in general, they harass you too, constantly, (especially women, How Dare we don’t cover our faces with birkas!).This managment company not only doesn’t fix anything, but they constantly threaten tenants, and allow their maintanance people to also. At the end of your lease, you are screwed because they jack up the rent so high if they even renew your lease at all! They terminate leases all the time without reason, then you have to move out with very little notice and certainly not enough notice to save up your money to move .The apartments are old deteriorating shit holes held together by paint. They don’t care about people or their familys, only about money. Unless you want to pay $ 100 more each year to live in a shit hole, DO NOT rent from these evil people. Read more reviews, one of their sicko workers entered a girls apartment in the middle of the night, good thing her boyfriend was there, or who knows what would have happened, probably a rape (rape is probably acceptable where they come from). I wouldn’t put anything past these people. I’m sure their greed and evilness will eventually catch up with them. Save your money and most of all your health. Don’t deal with these people and all the stress that they will cause you.

This is the worst management company ever. They never fix anything. When you ask they say maybe. They jack you rent up every year and do nothing. Ask for them to paint after 6 years nothing. Then they don’t send you a lease, I called 7 times to find out. Oh I guess we decided not to give you a lease, I ask why, and they say we don’t need a reason. They up our neighbors rent so much that they might move. I think it is so they can redo apt and lease it at a higher late. They haven’t sent us paper work, even though it is illegal to let you know. I have rented many apts through the year and they are the worst.

I hated my year at their Albany property SO much that I moved out two months early (no, I did not sublet– I paid for those last two months because, legally I had to– but I wanted out of there so bad that I did not care).
Here is a short (but not complete list of what I dealt with while living there):
Upon moving into the apartment it had been painted, but not cleaned– the previous tenants dog hair was still everywhere (and I am allergic to dogs)
It got below legal temps in the winter because there was no barrier/​window between the sun room (which is not insulated) and the bedroom
The floor boards were coming up which resulted in way too many stubbed toes
The bath tub faucet leaked non-​stop (and not a small drip, a constant small stream)
The worst ant infestation I have ever dealt with (left untreated for weeks)
A kitchen sink with a hole in it (no, not the drain, a legit hole that resulted in a steady drip of water to the cupboard below)
A window that always leaked when it rained
Paper-​thin walls and floors
A mostly unfinished «murder» basement (as my friends called it) that had some kind of animal living in it (based on the droppings left behind)
Neighbors that smoked in common areas and left ash all over the common-​area carpets
Neighbors who stole my packages/​mail (this is not ASAP’s fault but it did not make my experience there *better*)
ASAP does not care about it’s tenants… it is basically a slum. Take your money elsewhere. You will be happy you did.

907 elmwood ave building is falling down beware of loud bangs ! and 1940s pluming leaking ceilings that only get temp fixes till the brown mold comes back … unresponsive management when the problem is too big for them to handle. when its time to move out they responded for their keys. some of the good reviews were obviously submitted by their pr team because these people are flat out racist, i considered filing a lawsuit to spite being white .then i decided it was just to big a problem for them to deal with they just wanted to get me out and hide the black mold rather then really repair the window flange letting water in. the people they defend in their building jump around late at night and fight with other neighbors about noise making even more noise, i kid you not this company is the worst in chicago cagan, managemkent company gets 5 stars in comparison they has a nice janitor who lived on site for us rents were respective to the condition of the apartment. cheaper then asap and better taken care of customer service wise, ASAP will not answer their phone if you on on their bad list until its time to move out. My advice if you rent from asap let them evict you get the 3 extra months free i should have,

This management company is an absolute joke. I’m not sure what they’re actually managing, because it’s not the buildings or apartments they rent. Pray that you don’t ever need to get a hold of someone, because they rarely answer the phones.
I live at the 1820 W Byron building in North Center, and the conditions frequently fall below Chicago code. In the winter, the temperatures have dropped to below 60* even with the radiator units turned all the way up. Water pressure is non-​existent. We’ve had dead squirrels rotting in the back common area for months at a time. There’s garbage scattered around the building — nobody picks it up. Nothing ever gets fixed, even after complaining about it. The sidewalks and stairs are not shoveled and salted in a timely manner. The list goes on and on.
Read everyone’s reviews. My experience is consistent with that of everyone else’s. This isn’t an isolated incident. They continuously fail to live up to their part of the rental agreement. Avoid them if you can.

The worst management ever! I’m an international student, and I told them I didn’t have a SSN. They said it’s fine, and they’d helped many folks like me– they’re aiming at the application fee — so I submitted my application and paid the fee. After that, they said «We can’t help you. You’re not an American citizen. »

I didn’t really want to write this review, and I was holding off in the hopes that things would change, but they haven’t.
My boyfriend and I have been living in our apartment managed by ASAP for a year and a half now. We love the location and to be honest, what we’re paying for the size of the unit, I figure we’re getting a pretty good deal.
That’s where the positives end.
Beside my laundry-​list of complaints, this management company does not respond to issues to fix them the first time. They put proverbial band-​aids over the bullet-​holes… you want to think it’s going to help solve the hemorrhaging, but it won’t.
Here are a few of my many issues I’ve had with ASAP:
— If you really need to have an issue fixed, write an email. You have better luck carrying on a conversation with a deaf-​mute than you do getting someone to answer when you call.
— In the winter of 2013/​2014, my apartment consistently maintained a temperature WELL below City of Chicago code. Several times my apartment registered 60 degrees on a calibrated thermometer. The front of my apartment would be 60, the back of my apartment near my kitchen would read 55. I tried calling ASAP and also sent multiple emails; however, all they did was send out the maintenance guy who told me point blank that he was told by the owner and landlord NOT to increase the heat. (Tenants in my building cannot control the temperatures in their unit). (UPDATE ²⁰¹⁴⁄₂₀₁₅: It was 56 degrees in my apartment the week of ¼/​15. So clearly the problem has not been solved)
— To go along with the heat issue, the steam-​heat radiators in 2 of my 4 rooms are not the proper size for the space and one of the radiators flat-​out does not work. They only replaced a few knobs. Knobs were not the issue.
— The water pressure in my apartment is abysmal at best. We have had the maintenance man/​plumber come out 3 times in the last few months. They bang on the pipes/​handles in my shower a bit and it’s a temporary fix; however, doesn’t last for long. I understand the building is old, so I’m trying to give them a LITTLE credit here, but it’s quite difficult when I know of other old buildings maintained to appropriate standards. (UPDATE ¹⁄₂₀₁₅ — This issue was fixed after a month or two of incessant nagging. Now the bathroom shower is like a damn fire hose… marvelous).
— At any given time, a washer or dryer in our basement is out of order or jammed. While other tenants could probably stop being assholes when using the machines, it would be helpful for the management company could attend to problems in a timely manner. Plus it’s a $ 1.50 to wash and another $ 1.50 to dry. If I’m paying $ 3.00 a load for laundry, we need another machine, or the existing machines to be fixed. I will say that the few dead cockroaches occasionally scattered around the machines does add to the ambiance of the space.
–Be careful when plugging in electronics. We had a space heater (for obvious reasons), a TV and a light plugged in in the living room. My boyfriend went to play XBox in the bedroom all of that electric-​usage managed to trip the circuit breaker. We weren’t trying to power up a Space Station, here. We were literally just doing normal shit. This has happened 3 times now. I’m going to venture there might be some electrical code shenanigans going on in the building…
— Here’s an example of how they «fix» problems. The front trim above one of my under-​sink doors in the kitchen fell off. I called and a few days later, maintenance came out to fix it. Instead of gluing the board/​trim back on, the guy took two screws and screwed the thing into the cabinet. It looks horrible and I’m half concerned that my clothes might snag on the door.
— The vent/​air filter above my stove in the hood hasn’t been cleaned since the building was originally built. I’m sure if it. I tried to take the air filter/​vent off to clean and degrease it, bu the grease is so heavy, It took a pair of pliers to get the thing off. And cleaning it didn’t work since it is coated in years of grease.
I feel like every management company in the city has their own share of nuances, but if you’re choosing between this company and another… you might want to go with the other one.

I think the name must stand for «As Stupid As Possible,» because these people are clowns. After numerous issues (pet waste removal not enforced, water damage simply painted over repeatedly, not informed when they’d be in my apartment, cracked window not repaired/​replaced, roachy common areas, undependable electric), I finally had enough with an unresolved gas leak in the laundry room basement. They do not respond to maintenance requests unless threatened, and even then, they do a cosmetic fix and don’t inform you ahead of time before entering the unit or clean up after themselves. I seriously thought I was being robbed – they scared the crap out of me because I came home to find large men’s boot prints leaving a trail of mud through my place!
I am probably going to try to break my lease. It’s a shame that this lovely vintage Albany Park building on a quiet, tree-​lined street is being more or less allowed to fall apart, and even worse that they’re endangering all us tenants by not maintaining the gas lines! The rent is average for this area, so I don’t know why anybody puts up with it. Renter beware – you will not be able to see many of these issues on your walk through.

Totally unresponsive, have a downstairs neighbor who tried to beat us with a bat and ASAP did absolutely nothing about this. Lovely living upstairs from a legitimate psychopath.
Hallways are always smelly and dirty. Found bed bugs, called them no one ever returned my phone call. I assume they are from the gross people below us.
:(

We’ve been tenants for 2+ years now, and this is the most unresponsive management company I’ve ever had the misfortune of dealing with. Examples:
* Trying to reach someone by phone? Good luck. The voice mail usually picks up after the first or second ring, and you have to leave a message. Expect to hear back in a few days… that is, IF you get a call back.
* Tub clogged, full of black water and won’t drain on a Saturday? Out of luck. It’s not an «emergency» so you have to leave a voice mail and wait for them to respond. And by «respond,» I mean they call their maintenance guy on Wednesday (4+ days after my voicemail) to send him to our place. Good thing Youtube has some great tutorials on how to unclog a drain with a plunger, a sock and a plastic bag.
* Mouse problems? No problem. They’ll call Orkin 2+ weeks after you report it to them and send a guy out.
* Questions about a memo they sent out to all tenants in the building? I sent and email and left a voicemail (2+ months ago)…still waiting to hear back.
* Lights are out in the common areas? Sent an email and wrote a note with the rent check. No response.
* Washer and/​or dryer not working? I sent an email telling them (over a week after my neighbor called them)…never heard back.
I learned quickly that they didn’t like talking on the phone. They were responsive the first few times I emailed about minor problems, but over the last six months to a year they have seem to have gone into hiding.
I get that they probably have a lot of tenants and a lot of things to fix. But if it is too much, hire more help.
Side note: we love the apartment we live in. It can obviously use some work, but what building from before 1920 doesn’t need work?
Side note #2: The maintenance guy that they send when they respond it awesome. Such a nice guy.

Update. There are cockroaches in the 830 Reba building and our neighbors are currently screaming at each other and nobody has done anything about either. Glad I’m moving out tomorrow.

If only there was the ability to give –stars for a rating. I’ve lived in multiple apartments in the 15+ years I’ve been in the Chicago area and ASAP is by far the worst. Even before my wife and I moved into our current apartment, we informed the «realtor”/management that they needed to fix/​replace several damaged blinds and install a smoke detector in the kitchen (where the wires were hanging from the ceiling).
After weeks and months of phone calls and emails, they FINALLY brought blinds over but weren’t prepared to install them at that point. We have dogs so told them we’d just take care of it. We’ve hung many a blind and this would be no problem (rather than trying to schedule another time to have them come back; which would have probably taken another several months). When we unpacked the blinds, neither of the 2 sets fit. Go figure. We hung one set up anyway, since they were close enough in size to the window to be able to do so. The 2^nd set was way too long so there was no chance. It took about another month to get the 2^nd set reshipped and brought over. By then, we didn’t care enough any longer and they now sit in our closet waiting for when we move out ASAP. It took another 2 months (about 6 months total) to get the detector delivered and put up. Yeah, it took 6 months to obtain and 1 minute to install.
We ARE moving out in a couple months (at end of our lease) and have emailed and called them 4 times now informing them of that and asking for a formal copy of the lease. When we moved in, we originally signed a lease ending end of September. Shortly after signing they asked if we could reduce it to end of July. Odd, but sure. Of course, we have received NO response from them. Not surprising since their management is AWFUL. I think the manager’s name is Erin. She must be incapable of during her job as she can’t simply respond to emails or phone calls. Thankfully, we signed a 2^nd lease for a parking spot that shows end of July; which would correspond to our lease end. We just want the formal documentation of the lease end in our hands.
At this point, they can kiss the last two months of the rent goodbye until they respond to us.
Anyway, heads up not to rent with this company. Seriously. Worst management ever experienced.

My boyfriend and I applied for an apartment through ASAP. The application process is online and they charge $ 50/​person. We found out a couple days later, that although we had applied and already paid, apparently someone else had applied before us and got the apartment. They said that we were approved for any other unit that they had available. The frustrating part was that between my boyfriend and I, we lost $ 100 for absolutely nothing. They didn’t call us first to tell us someone else was ahead of us, they just charged us and ran our credit anyway.
Even though we were approved, I was very turned off by this experience and despite being approved for other units of theirs, I didn’t want to deal with a management company who had such shady business practices.

ASAP Management took over our building from Cagan. Ever since then, they have been making updates to this building– from painting the hallways to changing the carpets. They also removed the broken screen doors.
The Management (Alma and Erin) are extremely responsive and courteous. We had an issue with our bathroom faucet and essentially had no hot water. We called Cagan (our previous management) for months and nothing was done. I finally emailed ASAP and the problem was resolved in a matter of hours. We finally have hot water in our bathroom sink.
Furthermore, the management has been exceedingly understanding when it comes to honoring our previous leases with Cagan.
KEEP up the GREAT work!!!

Today I had a scheduled appointment to meet with agent Stefani Ivezic. I called Stefani regarding her where about since she was late .She stated that she would not view the apartment but her co– worker would meet. I was suppose to view 2 bedroom apartment in Evanston which was only 1 bedroom & sunroom despite the flyer she sent via email days ago. The current tenants had no idea anyone was coming and the «co-​worker» blew off the tenant. PLEASE DO NOT DO BUSINESS WITH THIS PROPERTY… LACK OF PROFESSIONALISM & FALSE ADVERTISMENT

Our building was previously owned by Robinson. (who suck!) We were going to move out then but ASAP bought it. We decided to give it a go. Everything was pretty good until today. We have a neighbor who lives across the courtyard from us. He is always outside smoking pot. I even watched him deal it in front of the building. I have called the cops several times, but they weren’t taking it too seriously. My husband and I have both asked him to go smoke it somewhere else. We have a kid that we don’t around that stuff. Not only that, but it’s just plain ghetto and embarrassing to walk up to your place with a friend and there’s some guy smoking weed. Management also wasn’t too concerned about it.
Today, I saw him again and I asked him to go somewhere else. His response was «F**K you BI**H! Mind your own MOTHERF***IN business!» So I told him we’ll see if the police think it is their business. He ran back inside. But then came back out a few minutes later and tried to walk up to me really weird and talking really strangely. It gave both me and my dog a really bad vibe. Her hair was standing straight up on her back and her tail and ears were straight back. I told him not to come any closer as my dog was going to rip his nuts off. And I said the cops are on their way. He ran back inside. The cops came and they know EXACTLY who he is. He is a known drug dealer and was recently arrested for battery as well. So he is also dangerous. He wouldn’t answer his door for them. And without a search warrant, they couldn’t enter his apartment. Apparently he is on bail and hadn’t informed anyone of his current address and would go to jail if he had possession of drugs. (Hopefully his parole office will be doing a drug test on him.)
So I told all of this to ASAP. But they simply don’t care. As they said, there is nothing they can do about it unless THEY catch him in the act. It is perfectly ok by them to have a known criminal living in their building committing crimes. Lovely. I feel so safe.
We are also a dog friendly building. However, they do not enforce cleanliness with dog crap. Another neighbor lets her dog run out the front door and crap all over the front yard and not pick it up. I and other neighbors have complained because we step in it when we go to our cars, yet ASAP does nothing.
I REALLY wish we hadn’t given ASAP a chance. They allow criminals and nasty ghetto people to live in their buildings.
One thing I can say about Robinson — is that at least we weren’t a section 8 building.
But we are now!

ASAP management may be awesome in some cases. In controlling their tennents though they fail. At their 5020ish Springfield location for example, it is apparently a normal thing to have the youth of the building out and about on the backporch for hours. For example, midnight on a Sunday like when I’m putting up this review. Not the first time and it’s not something where its merely some drunks walking up the stairs as opposed to staying outside and having loud conversations for hours at a time. Sleep? Entirely optional. But then again, that’s probably why people are moving in and out of the complex all the time. If management lacks the fortification to handle bad tennets, it’s easier to lose good ones and get those in who may not complain as much.

Price was reasonable for the apartment we had but, as usual, you get what you pay for. This management company was strikingly unresponsive, and we had the variety of issues with the apartment. Whether it was unwanted bugs, needed repair work, water coming in to the apartment, or eventually the final straw — mold.
On occasion they would actually get out to the apartment to respond to a request or two, but generally our requests and concerns went unheeded. Ultimately they «let us out of the lease» as we had a disagreement on what was appropriate expectations for living conditions.
Would never rent from them again.

My husband came across one of our neighbors in the apartment complex while doing laundry. My husband told me that this guy has the same exact problems as us with the management. He has a newborn and still has a rodent problem. He also has been in the apartment for close to 2 years and, like us, cannot wait to move out at the end of his lease. In addition, he also mentioned how he was also not given a notice about the sandblasting and came home to his place looking very much like ours, with dust all over and impossible to clean.
We (my roommate and I) sent a letter letting the management know about our disdain regarding the lack of notice when the sandblasting took place. They sent us a letter back saying how they do care for their tenants and that they did send a notice and don’t know how and why we didn’t get any. Well, I think they completely lied and because the guy who my husband came across said that they didn’t get any notices regarding the sandblasting either.
ASAP Management you really need to get your act together because this guy has a newborn and it is VERY UNHEALTHY for them to still have rodent problems and not be given notice for such a thing as sandblasting. If their newborn gets sick due to your neglectfulness, I can’t even imagine that kind of lawsuit you people will get into.
With proof in hand, you’re about to be reported to the City of Chicago and anywhere else who needs to know how bad your management is!

I am currently living in an ASAP building, and I’ve had no issues. I came into the lease late (it’s a 2 bedroom, and my roommate moved in over the summer and then I moved in in November). They were accommodating in adding me to the lease, everyone I’ve spoken to via email or on the phone has been helpful (and thumbs up for waiving the credit check fee since I had just gotten a copy of my annual free report and score and didn’t want to pay for them to get another one).
We’ve only had a few minor issues (pilot light in our stove went out and our apartment smelled like gas), and they were able to send people out right away to fix it. They came and installed new smoke detectors shortly after I moved in.
After the crazy snow storm they were out shoveling at 7am the next morning. There was a clear walkway to all the entrances by 9am.
No complaints thus far.