AT&T

Not a gr8 customer service, people are not treated nice. I was buying a service and i am current user of att, as a regular user i expect good service.
Will never go back here.

The customer service was so great, I ended up switching to Verizon!
Long, messed-​up story short — I walked into this store last week a stressed-​out mess. I was in the middle of moving, cranky and sleep-​deprived. I work from home and my Galaxy is basically my office. In the midst of all this, the screen on my phone went black — exactly what I needed.
The man who helped me inspected the phone, and could find no good reason why the screen was DOA. But hey, it was only six months old, and still under warranty, so I was hoping for a quick, easy fix. I had calls, texts and emails to return, boxes to unbury, naps to take.
Not the case, my friends. Enter Caleb, the manager.
He added a much-​needed dose of joy to my day by letting me know he wasn’t going to honor the warranty. The reason? The phone had «physical damage,» a scratch near the earbud outlet. I asked what a scratch had to do with a non-​functioning screen. NOTHING, Caleb admitted! Clearly, he just likes being an a**hole.
Needless to say, Caleb and I did not become friends. He really didn’t seem interested in helping at all — though he did mutter an insincere «I’m sorry,» and a few «OKs» somewhere between me threatening to write this review, switch to another carrier and telling him to ‘eff off.
Am I proud of my behavior? Not really. But Caleb was on bad behavior, too. Do I feel bad about being rude to Caleb? Not one bit.
I carried though on my threat and walked into a nearby Verizon store to see if I could find someone who gave a damn. Luckily, the staff there was very friendly and helpful. I was in and out in less than an hour with a brand-​new phone, $ 100 worth of free swag and an offer to buy out my contract from AT&T. And we all had a good laugh at Caleb’s expense.

The service I received wavered between nonexistent and downright hostile. I am already an AT&T customer and I am thinking about switching now. The employees had the worst attitude I have ever experienced in a retail environment. If they let me give zero stars, I would.

This store has 9:30 am appointments offered though the AT&T web site and 1 – 800 customer service line. I had a confirmed appointment and even a text from AT&T reminding me of my appointment but it was before the hours shown on their door. The staff was there at 9:30 but the senior person present, Joel, led the entire staff (5 people) into hiding in the back room for a half hour rather than honor the appointment. When they finally opened the store and let me in at 10am, Joel seemed to be knowledgeable on the issue I was facing with my phone. He said he would not open the door (to talk to a customer with an appointment) because it was a security concern. AT&T and the sales associates at this particular store needs to get their website and policies in sync.

These guys act like it’s a favor to assist customers.

My phone was stolen so I went in to replace it. Asia was extremely helpful and did everything she could to make the purchase reasonable — she even called the Apple Store to see if they had a refurbished model that would be more cost effective. She took extra time to fine tune my monthly plan to make sure I had the best deal for the price and still got what I needed.
After a disheartening week when having my purse stolen made me doubt the humanity of the city, Asia restored my faith that there are still hardworking, caring people out there.
I should add I walked in just before they closed, so all this was after they locked the doors. I’ve been an AT&T customer for a very long time and I’m glad to see they have such great employees. Thank you Asia!

this place is very pleasant to visit because the people are very friendly. My sales rep was Al who was really nice and helpful. The problem is, they make promises that they don’t intend on keeping. Luckily their phone customer service was much better when I explained my 3 month ordeal. It seems that they keep really good records about what they promise, except they magically lost mine and «it doesn’t sound like something i would do.»

Came here on Wednesday to try to purchase a phone for an additional line on a family plan. As soon as mug girlfriend and I walked in, no one greeted us and found the greeter with the iPad leaning on the counter off to the side. We approached him and he just looked at us as if we were crazy. We finally said «Hi.» He was then, «oh, hi. How can I help you?» We told him we wanted to purchase a phone for a line that was added to the family plan. He told us that he would get someone to assist us shortly.
Asia, approached us who was nice at first. When we told her the same thing we told the greeter, she said that it wouldn’t be possible for us to buy a phone for the line that was just added to the account by the account holder. We told her that the account holder lives in another state and that the AT&T rep that she spoke to said that we as primary users would be able to buy a phone for the line that was added. Asia continued to say that the rep who added the line should’ve taken the phone order and shipped it to her store location. My girlfriend and I were getting annoyed because that’s not what the rep told the account holder who added the line. Mind you, Asia didn’t even bother to ask our names or phone number to look up out account for notes that the rep made when the new line was added. Asia was snarky and rude. She even said, «Do you want to talk to my manager so he can tell you the same thing I just said?» She was now being a smart ass, great customer service qualities she has.
We walked out of the place and went to a different location the next day. The reps we spoke to asked us further questions, actually asked for our names, looked up our account information and actually was willing to provide a solution. And for some strange reason, after saying the same thing we told Asia, this new rep at a different location (I will be reviewing them too) said it was no problem to buy a phone for the line that was added, especially as authorized users on the account.
Crazy how actual good customer service and genuine willingness to help actually solves issues instead of sounding like a total moran.

I came by just out of curiosity towards the single question I had, «I’m considering switching to Verizon, name me a few reasons why would I want to become an AT&T customer». She named the price but actually for the plan I was interested in, Verizon had a promotional offer with the lower price. I realize that the question was quite challenging but it allowed me to assess how knowledgeable my assistant was and compare customer service with Verizon’s.

This is a long story — but I arrived today really irritated with my customer service experience with AT&T — a story I will share with AT&T directly in a letter of complaint. However, today I arrived at this store with help from Al and other associates Mark and Edward and I am pleased enough to give these individuals a 5 star rating and thankful that I am walking out of the store with a phone that works as well as an understanding of what was causing the problems, so I don’t do a repeat. Thank you all.

The service here is fine in this quaint repair center. If your phone is acting up and your still within the one year warranty more than likely you will be able to get a replacement phone. I was not so lucky but it was worth a try.

Mark at the AT&T store at Madison & Dearborn is fabulous. When my AT&T phone was stolen, he was incredibly helpful in taking care of my problem with a temporary non-AT&T phone. He valued me as an AT&T customer and wanted to do what he could so I could use my temporary phone. I will go back to him without hesitation when I am ready to buy a new phone.

I had to get my phone repaired. The greeters at the entrance were very helpful in directing me to the proper place and the man helping me at the repair desk was extraordinarily helpful in providing me with further steps and processes to get the phone fully back to 100%. Great and fast.

Compared to other wireless vendors, AT&T Wireless offers pretty poor customer service in person in Chicagoland. Their stores exist solely to sell you stuff, not to help you – they literally have a phone in the back to call customer service if you need «help». But thankfully they’ve now set up this location to be able to do a warranty exchange – if you walk into the store itself go down the hall to the left and there’s a separate office specifically for it. This is the only store in Chicago that can do a warranty exchange, if you have a problem with your AT&T phone and think it’s a hardware issue go here.
The guy working the exchange desk Michael was a jerk. I handle Blackberry devices for a large office (and we literally have thousands of AT&T wireless devices companywide) and I directly support about 50 of the model I was trying to exchange. I know how the phone should and shouldn’t work. I was pressing the menu key and the menu wasn’t popping up, most of the time. If you press the menu button the same way 10 times and it does something differently 4 of those 10 times, that’s a problem. He sat there trying to convince me I was pressing it wrong, etc., probably not realizing that I’ve put up with this shitty key for the past two weeks and have lost a lot of time over it not working, I know it is indeed a problem. He even made a snarky comment when I put my phone on the counter telling me I shouldn’t treat my phone like that. Totally inappropriate.
Nonetheless, it’s nice that AT&T finally offers the customers the ability to do a same day in person warranty exchange at a store, instead of just being a sales outlet like all of their other locations. It’s a bit unfortunate that their employees feel the need to be rude and treat people like babies who aren’t as smart as them, but I can deal with that.

I just went into this AT&T dealer to buy a car charger for my boss. I brought with me the $ 40 he gave me to purchase it and my own phone. I did not think the charger would be more so I didn’t bring extra money or my purse. I was immediately greeted and given the phone charger I needed for purchase (which is why they get 2 stars and not just 1). I went to pay and pulled out the 2 twenties that I brought with me. The guy stared at me like I had 4 heads and said «I don’t have change for that». The charger is $ 30. I gave him a look that clearly said «find change» and he went off to find change only to come back WITH NO CHANGE. He said his manager was going to get change now. I had no choice, I couldn’t wait (nor should I have to). Now, in this situation I would have, if I were him, found change through myself or one of my co-​workers. You can’t tell me that between the 5 associates that were standing there, they couldn’t make change for an under $ 10. Don’t even get me started on the fact that a store as big as this one, they waited until the very last minute to make sure they have change for their customers that day. I get that most people use credit/​debit cards but come on… cash is not THAT obsolete. I had to leave and go to the store on 5 S. LaSalle… which I love and they will be getting a great review.