T-Mobile

This location has the best crew of employees as well as the best environment in ANY T-​Mobile! Robert Sidney Dan Kelly are amazing at their jobs and always help me 110% to their ability. They make everyone’s visit warm and comforting. I always come to this location to laugh and any issues that arise. I’ve been a loyal customer and this is why. Come here for all compliments and questions because you’ll walk out with a smile on your face and possibly a new pair of Bluetooth headset!

First of all let me start out with saying T-​Mobile has been the worst carrier I have had! I’ve had Boost for a short while and not once have I experienced any problems. I’ve been with T-​Mobile since November and I don’t go a single day without a problem! I walked into this store today during my break at work after visiting the store yesterday and was assisted by a polite guy working was told if I didn’t want to go through the claim process for broken phone I can just get a new phone through jump. My phones screen has shattered and I went into the the store to ask what my options were, I asked if I could just get a phone replacement there instead of going through the whole claim filling process. The guy there today told me that wasn’t an option so I asked if I could just trade in my device for a different one like the polite guy told me yesterday. This guy who assisted me today was so sarcastic and was talking to me as if I were stupid. Also, while I was waiting to be attended by this other guy today the phone got a phone call and he literally told the lady there working for him to tell the customer over the phone that he wasn’t in. What kind of customer service is that?! This store needs an improvement on both their service and employees. I will NOT be coming back to this location.

I’m only giving this store one star because unfortunately there is no lower option.
I bought a new Samsung Galaxy S6 on ⁴⁄₁₀. So did my wife and a co-​worker. I love the phone, but the battery life on my particular device is horrible. I can not even get through a work day without having to charge. I don’t listen to music, I don’t surf the web, I don’t have any widgets enabled. While I am at work the phone basically sits on my desk except for an occasional call from one of my kids or a text from my wife. This morning I took a screen shot of the screen where it shows estimated battery life on my phone and my wife’s phone. Mine showed 10 hr left at 93% battery. My wife’s showed 22 hr left at 85% battery. Clearly, that is a huge difference.
The employee behind the desk told me that you can’t compare one phone to another because it all depends how you use the phone. Well, I use my phone less than my wife does so I didn’t accept that as an answer. Then she said it was probably an app I had running or my setting. She asked if she could see the phone, so I let her look at it in case maybe she knew of something that would fix it. All she did was open up the settings, look at a couple, then went to the notification area. Then she told me a big problem was that the screen was turned all the way up. I pointed out that the boxed was check and it was in auto brightness mode. She told me that it still mattered because the slider was all the way to the right. Are you kidding me? Does this woman have any clue what she is talking about? I think not. Does she think I am really that stupid? Is it T-Mobile’s policy to argue with a customer who bought a $ 750 phone and has a problem with it? That is terrible customer service.
So then I said that I was within their 14 day exchange period and they had to exchange it anyway. Then, with an attitude, she told me that she couldn’t do anything right now because there was no manager on duty to waive the $ 50.00 restocking fee. Not sure why a restocking fee is even an issue on exchanging a defective product, but I know that is their policy.
I asked when a manager would be in so that I could come and get help. A manager wouldn’t be in until 12 noon is what I was told, so I will go back then and see if I can get this problem resolved. Once I get this problem resolved I will not return to this location. I will go to the Lincolnwood Town Center location, where the staff is very friendly, courteous and professional. Although 9 S. LaSalle is 2 block from my office, I’d rather travel a distance and be treated as a valued customer.

After years of dropped calls and funky phone problems, my phone died. It was a sign to end my relationship with TMobile. I went in to this store to cancel my account and explained this to the person who greeted me. I waited 20 minutes to be taken care of and was then told, «We don’t cancel accounts here, but you can call our 800 number to do it.» GRRR. I did and I did and will not be returning. I had TM for years and they were pretty good but this contract, service and phone which I had for about 3 years was more trouble than it was worth.

Hats off to Valerie A of T-​Mobile at 9 South LaSalle for giving outstanding service, a asset to T– Mobile and for all their customers! Many thanks!!!

Tron is great. Yes, that’s her real name. As people keen on great service know, you can get a product anywhere, so you gotta buy from people that work for your business.
So, I was with Sprint since I got my first cell phone. Breaking up made me feel anxious, but Tron had the perfect mix of «no-​nonsense-​I know how you feel» to get me through it. Went from a BlackBerry to a Lumia. That’s where it really gets difficult, but that’s because I’m not in my twenties and don’t take so easily to THAT MUCH change at once! Anyway, back to Tron. Super smart, super funny, KNOWS what she’s doing and can field your questions. Go ahead, try her. She’ll know.
Cell phone companies are, I am convinced, all alike. The products take getting used to. It’s people that make the only difference that counts.