B W Nails

This place is the worst!!! Horrible customer service. I walked in and the lady at the desk look at me and rolled her eyes I called her back she said What? I asked another lady she was rude as well then I asked for the manager he refused to speak. They have no selection on nail colors. I’m so confused as to why people spend their money here! Horrible!!!

The place was pretty packed, however there are many nail techs. El & ConCo both worked on my fill in. They switched seats 3 times. I didn’t have a problem because they were both very funny. I enjoyed my time there even though it took a while.

I love this place. They are always busy, and its a large nail shop, but when you do get into their chair, they are doing their very best. I have not had a bad experience with this place and will continue to go. Their prices are reasonable as well. Its in a shopping center so the location works.

I wish I could give them zero stars because that’s what they deserve. Horrible customer service! They don’t even greet you when you come in. I sat there for 20 minutes just for a brow arch. No one acknowledged me, then I finally asked how long it would be after she did another lady’s brows, which only took a few minutes but instead if doing me she decided to do individual lashes. AND the place is filthy. Never AGAIN!

DO NOT bothering going to this nail salon. Not clean at all and it’s worth the time or money. I was going there for years before I learned of the cheap acrylic they use. I also was not aware of the harm caused by drills. Definitely educate yourself on that industry and what we are really doing to our nails.
I continued to get a pedicure there until I noticed they were not cleaning the bowels. They would rinse off after each client. But not sanitizing the bowels AT ALL. There is so much bacteria located in there it isn’t worth the long term damage. There was another client that asked them to please clean the bowel out for her. She was refused because they did not want to waste water. That was when I finally walked out and will never return again. I will look for another salon that it is focused on sanitation instead of a quick dollar.

This place was filled with women when I walked in, I had to sign up and take a number. My number got called and I went to sit down at the nail station only to be told to «hold on until I come back.» I thought the wait would be short– I ended up waiting at least 30 minutes for some other person to do my nails, while the guy that was supposed to work on me was working on other women. SO, after those 30 minutes he started working on my nails, 30 min was not worth the wait– he was ok, but everything was too rushed, uncared for, and my nails could of been done better. I suggest to go some where else if you prefer better one on one service.

I wish I could give this place 0 stars, I will never go back! they are rude, ignorant & treat their biggest clientele like trash (African Americans).I asked for a specific type of nail and when I asked the male nail tech not to cut too much off he was rude and snotty, they don’t talk to you in the first place they just snatch your hand and do what they want. they gave me someone else but they all talked and laughed about me the whole time I was there. I wanted to get up and leave but all I had were nail tips on. the woman that is very loud and boisterous kept telling every co-​worker she could tell about me because I wanted to switch to a less rude nail tech she and I exchanged words in English and she was just very rude and nasty the whole time. done deal me and my $$ will never step foot into this hell hole again!

Revolting. Filthy. I have already placed a complaint w the Illinois Board of Health & the Illinois Licensing Board.
The store was disgustingly dirty. The chairs were filthy. I watched people put their feet in UNWASHED/​unsanitized pedicure bowls. Nothing in the shop appeared sanitary. The older, chatty woman next to me was complaining to her nail tech that she was happy she didn’t get her «usual guy» because he ALWAYS MAKES HER FEET BLEED!
Everyone working there was rude. I was only acknowledged after I complained MULTIPLE times that the person who left my fingers to soak in acetone had left. I sat there with my fingers soaking for 35 minutes before I was rudely helped. I wasn’t even having acrylics removed so I’m not sure why my fingers were bathing in acetone.
Once I was approached the woman used the drill file. I asked her not to b/​c of bacterial concerns AND because it hurts and does a poor job with shaping the nail beds. I was told I didn’t have a choice. She too randomly got up from the manicure table & walked away for approx 10 minutes while staff who appeared to be unhygienic milled around while customers LITERALLY screamed at the staff asking «where’s my damn lady,» «when the hell you gonna do this,» etc. It was, w/​o a doubt not only my worst manicure experience (and obviously the most poorly done manicure) but a disturbing experience as a whole. I am genuinely concerned for the well being of all who go there: please know I never write Unilocal reviews. I’m not a disgruntled customer w a bone to pick. I’m hoping to offer a public service announcement of sorts.

Was treated horribly after showing them that my Polish changed from pink to white and it is not a mood no chip. They said I waited too long to come back and put the polish sloppily on top of the old Polish. Will never go to this shop again and no one else should either.

I just moved here and needed my nails done for my bday we walked in and were given a post it note… DAFAQU my fiancée asked how long they ignored him. I looked around and this place is a fungus waiting to happen with a side of hep C. I told him I would fly back to MD before I let these people touch my nails. Absolutely not safe or clean I appreciate a discount but NO NO NO NO NO… oh and did I say NO!!!

Very utilitarian– my technician was quick and did a perfect job on my stiletto nails. The people watching is great.

This place is extremely mediocre with horrific service and employees who don’t care about their customers. My friend had recommended I go here and she had gotten a full acrylic nail set the previous day. So I decided to check it out. I came with my friend and sister and when we walked into the place all you could see were tons and tons of working stations and employees. The place looked mildly unsanitary and the receptionist had us take a post-​it number. (yes, a post-​it). The wait was about a half an hour, but I didn’t mind that.
The bulk of my negative experience centers around the service. When they finally called my number, the nail technician, who might I say was very unfriendly and nonchalant, and for a full acrylic set, only somewhat prepped my nails.. When the lady applied the nail tip, she asked my how long I wanted my nails, and I showed her and informed her that I wanted an almond shape. I even showed a picture for clarification. After she cuts my nails, she switches with a man who is going to do the rest of the job. He is also very stand-​offish. After he shaped my nails, he sends me to wash my hands and I see that my nails look HORRIBLE. They are completely crooked, they don’t fit my finger shape, the acrylic is super thick, and the nail looks lifted near then end of the fingertip. So I politely tell him that my nails are crooked and I ask him to fix them. Instead of just fixing them and apologizing, because I AM PAYING FOR THIS, he just barely buffs them, and with a condescending tone asks where my mother is — which was extremely rude. So I tell I am paying for this and he needs to fix it. So after my nails are polished thy still look bad. I show my friends and they also agree that they look terrible. So I go to the front and I ask for the manager. Because I’m only 18, they try to brush me off and ignore me by just talking in another language to each other and rolling their eyes. When I repeatedly say I need to speak with the manager, they send the first nail technician instead. At this point I’m so over this place. When the lady comes up she is very condescending, rude, and irritating. When I show her what’s wrong with my nails, she starts to blame me, telling me that its my fault my nails look wrong because I chose the length She starts arguing with me, and in my opinion, I should not have to negotiate about something that I’m paying for. If I don’t like the product, they need to just fix it and apologize because the customer is always right. She then grabs my fingers and starts filing my nails. Keep in mind, I couldn’t get my money back because I had to pay before they were finished. The nail technician only somewhat fixed them. After I left my mom went to the store and told them off for being disrespectful. Long story short, this place has terrible service, are rude, don’t care about their customers, and can’t do nails.

The nail tech here are very rude… they have no customer service skills. will not be returning. If they didn’t have customers, then they would be out of business. My tech this day was Jennie.

The wait was long, but when I finally got into into my chair service was timely, Professional, and price was reasonable. I will come back here for the matte gel nail polish. I recommend you bring a book or a charged phone so wait will be less boring.

This one’s disappointing. It’s a great location and it sees a lot of traffic. They accommodate the constant traffic flow by sacrificing the sanitation of essential tools. Unacceptable. I’ve experienced techs be rude to others but have never been on the receiving end. I’ve actually only had nice technicians who ask about how my sister or boyfriend are doing.
They do bring in a lot of new workers who may be new to doing nails. I went in for a quick polish change and got paired with a new girl. No problem. My 5yo cousin has painted my nails better.
I now travel to the suburbs to get my nails done. Disappointing but necessary.

This place is a total clusterf**k. The techs are rude, the atmosphere is extremely chaotic, the salon and instruments are dirty, and the actual manicure was terrible, and the tech made me bleed twice. Nightmare. I will never go back. I really wish there was a solid nail salon near UIC. Sigh.

This nail salon was great! It took me a little bit longer than expected to get in the chair but once I was in the chair the nail technician accommodated me to the best! They are great! With great pricing!

The wait is never very long, even on weekends. The staff is nice. Paging is easy in the lot connected to Jewel, note this is in a strip mall in the west side.

Basic nail salon. No frills or anything special, but the techs do a decent job.
Biggest con, in my opinion, is the loud conversations they have with each other from opposite sides of the room.

Unfortunately the bad reviews are true. I paid for a no chip manicure & the female nail tech did not do a great job. She messed up 1 of my nails during the gel coat and just added more gel, which led to me having a raised bump on my nail. I would not recommend this place & it’s unorganized in the nail shop.