Bella Pelle Salon & Spa

I have to retract my previous review due to the deterioration of service. I went to this salon last week and got the exact same service I requested in the past. The no-​chip manicure lasted a couple of days before it started chipping off. I called to inform the salon (the next week since this happened over the weekend). I was told to come in and they would fix my nails. When I got there I was told that I had 3 days to call and tell them something. I was not told this over the phone and my nails looked like garbage! I was NOT about to pay for something that was their fault. The technician eventually agreed to redo the polish. The «fixed» version of this no-​chip manicure was the absolute worst nail polish job I have ever received in my life. The lines are crooked, the «french manicure» is translucent and you can see straight through it. My nails look like a child did them.
It’s unfortunate because this place used to be good. I would not advise anyone to go here and after today I’m sure they know that I wouldn’t return either. Not worth the hassle.

I have been coming to this salon for over 2 years. After moving back from LA, I needed a place to get my Brazilian. I was nervous seeing someone new because I used my lady in LA for many years. But when in doubt, refer to Unilocal for a reference!
Luckily, I found the salon and Anna. I’m so thankful for her! She understood my hesitation in seeing someone new. She explained what she would be doing ahead of time and couldn’t have been any more professional.
She takes her time and is very aware of a woman’s concern for such a personal area.
I haven’t gone anywhere else in over 2 years. I go back to LA bi-​monthly and could easily see my old girl during those trips but Anna is my new go-​to! I’ve referred her to many friends and family and we’ve all had the same experience. If you have any doubt, just see her once! You’ll be hooked!

2 out of 3 times I’ve been here for Brazilian wax have been great, except for my most recent one. First 2 times were from a Groupon deal, I believe 2 for $ 40, which was such a bargain. Then, they actually offered me on my 3^rd wax a $ 29 deal, still pretty good for a Brazilian! But this time, my lady, Anna, was unfortunately… aggressive with her waxing method. She applied the wax on very large area, by that I mean the whole area, which was scary to me because I just knew it would be so painful! And I am one who takes pride in having awesome pain tolerance! Not in this case, she didn’t really take her time to see the direction of hair growth at all, and also didn’t apply pressure after ripping the strips, since I found that a lot of people do this at other places, immediately relieving the pain for a few seconds. Anna really took me by surprise because she reminded me of my first wax ever in Chicago, which also took place at this place, when it was still Wax On Wax Off, and it was horrifying! It was quick but the pain wasn’t worth it and I didn’t feel like she was attentive to my area? Usually at other places, the ladies, in additional to using the wax, go in with tweezers to get some leftover hair, which I really appreciate, but wasn’t the case here with Anna… So I wouldn’t recommend her, but other people I had before were alright!

I had a groupon for a Brazilian and decided to go. Anna seemed professional, but her waxing didnt. She said she’d been doing it for 10 years so I felt comfortable, but my results were beyond horrible!
The first time I got a Brazilian I went to Painless Waxing Botique and the lady took her time and noticed my hair grew in different directions so she took her time with me and I absolutely loved the way I look weeks after I had it. But Anna ripped off a lot of my hair at once! Not only was it painful, but it was HOT and I always wax myself and I never need to cool it down bc I can handle the heat, but I had to tell her after a while bc it was just waaay to hot, and even when I did, she kept doing it! I felt as though she was NOT considerate of my pain tolerance and didn’t care if the wax burned me or if she had taken off too much hair at once. Not to mention that after 1 week it still hurts and feels irritated. I have so many ingrown hairs now it’s ridiculous, do not go to Anna.
I hate the way I feel! It looks like I shaved and doesn’t look like I waxed. She literally ripped my hair off! I’m too embarrassed to be with my boyfriend because of how badly she left me, by friend got it with me and hers is the same way. please save your money and take it elsewhere.

A really good men’s hair cut. I needed a hair salon close to home, yet wasn’t a great clips. They got the job done and I was left satisfied. Recommended.

I love this place! I’m a student at UIC and I live on campus.
I come here every ²⁄₃ weeks for an eyebrow wax. I have never specifically requested Gosia but nearly every time she takes care of me. I love her. She is precise, quick, and comforting. After getting waxed, she often gives me a mini ‘facial massage’ where she soothes my skin for a few minutes. I absolutely love it.
While I wait in the lobby, there is tea and coffee and magazines to read. The reason I am taking a star away is because the salon itself is pretty expensive. But I’ve just been so pleased with the results that I will gladly pay a few extra bucks to get great service.

I LOVE Bella Pelle. I’ve been a loyal customer for about a year and a half. Clare always does my nails, I love her work. My no chips always last minimum 2 weeks, they never chip! She is efficient but takes care in what she does, and always has a great color suggestion.
I recently started getting my brows waxed by Anna, and she does a great job as well. She even suggested different eyebrow makeup, because mine had been getting a little dry. Now I don’t use powder in them. Thanks for the tip Anna!

I have been a very loyal client here but unfortunately this is likely my last time coming here. I had to rebook because they made me wait saying there was a person coming right after and I couldn’t wait. Also, I usually booked with one person, and although they are really good at confirming appointments they didn’t call to tell me my person wasn’t here. I showed up and of course am introduced to an unfamiliar face. In addition, 4.5 months later, I’m being told that I’m being charged for something that they didn’t charge me and they’re asking me if I recall the service and that I owe them. The people inside gave attitude, all speaking to me in all different directions. It’s unfortunate but I gotta be comfortable in my own skin right?!?

Today was my first time here and overall, I had a wonderful experience. I desperately needed a pedicure. When I first walked in, with no appointment, I was told that everyone is booked. However, Claire was very nice enough to help me. Claire is very professional, energetic, spunky, and a great nail technician. She really took her time with my feet and nails, commented on nice my feet were () and even gave me a tip on how to make sure my feet don’t get ruined from putting my shoes back on to leave. My service with Claire was a great one and I wouldn’t hesitate to come back.
Now on to customer service issues. The receptionist we polite when I walked in, however, throughout my service, I overheard conversations. First of all, it’s not very professional to speak about customers to coworkers, especially in front of other customers. I understand, you’re going to have rude customers. But you should never talk bad about them in front of your clients.
Also, just be careful with the attitude. Sometimes you’ve gotta «kill them with kindness», even if a customer is rude to you.
Overall this place is very chic, welcoming, and clean. I will definitely be coming back!

Loved it!!! My first time at the Salon…&… I had the best experience… The staff is so friendly and Clair is awesome. Makes you feel at ease. Is super warm. Got my no chip removed and French manicure done!!! I am highly satisfied with the job! Thank you Clair!!! I will see you again sometime soon: D.

Excellent experience getting a wax here! Everyone was friendly, and they even let me into the salon before they were officially open so I wouldn’t have to stand out in the heat. The wax itself was very professional and as pain-​free as I could expect. Plus, I love that they have certain days that are discounted. Highly recommend!

I am updating my review because I’ve come back here multiple times in the past month and my experience has been amazing!
I’ve been getting no-​chip manicures and a pedicure from Claire and they have been wonderful. Claire is so smart and so experienced and so funny! I have a great time with her while getting my nails done. She is always willing to help me when I have questions about taking care of my nails and my feet and they look beautiful and healthy!
I have also gone to Gosia for waxing and she is extremely kind and great at what she does! We ended up talking for a while about how to take care of skin and whatnot, and she is a really sweet and down to earth person.
They both offer me hot tea and water while I am here, and that is hospitality I’ve never had at a salon before. The Vanilla Chai is pretty amazing.
I definitely recommend going to them! I’ve had a wonderful experience here with Gosia and Claire!

I got a Brazilian from Gosia and I couldn’t have been happier with getting her. She is so easy going and professional. She explained everything before she did it and was quick. I can’t get over how wonderful she made, what would have been a painful experience. A true waxing ninja! She does facials too and I look forward to becoming a regular.
Very cute and warm feel to the shop. Decent parking (pay to park) available. I went at 4:30 and found many spots available right in front. Appointment availability was great, easy to get appointment. Staff looked very friendly. And so many services are offered. Ask about their monthly discounts.

GO SEE CLAIR !!!
I am a regular with clair and she is just amazing. she is funny and very energetic. she loves having conversation with her clients and is just overall amazing at what she does.
I have very bad ingrown toe nails and she is like a wizard when it comes to getting them out, anyone with ingrown toe nails knows how awful they can be and how hard they are to get out, but claire does a wonderful job.
i always do no chips or one week color and my manicure is always fabulous. she helps pick out colors if you want and does a great job filing and shaping.
I have seriously fallen in love with this salon and am constantly disappointed when i go anywhere else.
I feel like I am hanging out with a friend while Clair does my nails, she is so personable, friendly, and did i mention she’s hilarious? you’ll be laughing the whole time you’re there.

ALWAYS ASK FOR CLAIR!!!
I only tried this place because of a Groupon deal & was so in love with my 1^st no chip manicure that I bought a 2^nd deal, but this time for 2 no chips.
I made the mistake of not requesting her the 2^nd time I went & walked out wanting to CRY! I finally had free edge by the 2^nd appointment thanks to the amazing job Clair did… (Lasted well over 3 weeks!) But Angelica filed them down to stubs again!!! :’((sad day for a nail biter) On top of that she put like 6 layers of polish (minimum) on each nail & 8 layers on the ones with glitter! They looked chunky & uneven! I tried hard not to judge her when I found out how recently she began doing nails but I’ve never been so disappointed over a no chip manicure.
Lesson learned: ASK FOR CLAIR! I went back for the 3^rd Groupon no chip with Clair and fell in love with my nails all over again! Both times she found the perfect combinations of color & glitter & they look perfect! She has over 10 years of experience & the difference is clear!

I used to be a regular and always loved the way Marlena threaded my eyebrows and cut my hair. Apparently she isn’t working there anymore though. The new girl who threaded my eyebrows absolutely destroyed them. I have thick eyebrows and a good arch that I literally love and cherish like a small child. I asked her not to touch the shape but just clean up around them and she completely thinned them out to near nothing (think Britney Spears during her break down) and took the end parts that curve down from the arch completely off.
They refunded my money and apologized but let’s just say this was a sad, sad day and money can’t make my eyebrows grow back.

I got a no chip French style today and absolutely loved it! Angelica did an excellent job again! :)

Clean. Consistent. Costly.
I have not gotten my hair done there but I regular get waxed by Anna: eyebrows, underarms, and… the love below! She does nice facials and is a wealth of body care information. I have had great pedicures there too.
ACCEPT: when they come to you and open a nail clipper set in front of you it’s not new persat it sanitized in the back.
Be prepared to pay A LA CARTE though. They DO incentivize regular customers by scheduling your next appointment you get a discount on the service.
APPRECIATE: If you want to leave a tip (and you will) bring cash for the tiny envelope on the front counter. They serve tea :)
EXCEPT: I typically like going with a girlfriend for some but it’s hard to sync up appointments to sit next to each other while getting manis.

Went after Christmas and it was super cute because my boyfriend got a man manicure by Lizette and all the girls were wonderful. I gave it four stars this time because I wasn’t as pleased with my no-​chip with this manicurist.!I felt the polish was not as evenly done and usually my no-​chip last 3−4weeks but this time my nail polish already chipped after 2. I think I will stick with my usual person.

Although staff very nice, multiple people running behind. Also they lost my appointment and didn’t apologize: /